Andersen Hitch issue - Page 3 - Escape Trailer Owners Community

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Old 06-30-2015, 05:59 PM   #21
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WD Hitch Support

We had the same problem with the noise. After talking with Andersen they sent the above noted link, which describes how to take the the anti-sway cone apart. Followed the instructions, cleaned it all out, and put it back together. It took about 20 minutes. As well, Andersen is sending us a new cone right away, in case the noise comes back. Their customer service is excellent.
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Old 06-30-2015, 06:04 PM   #22
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I've not had to do any maintenance to my Pro Series WDH purchased from ETI with trailer seven years ago ( for at least a hundred dollars less than Andersen costs ).
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Old 06-30-2015, 06:52 PM   #23
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Originally Posted by gbaglo View Post
I've not had to do any maintenance to my Pro Series WDH purchased from ETI with trailer seven years ago ( for at least a hundred dollars less than Andersen costs ).
Just due to their much simpler design and manner in which loads are transferred within the hitch, a conventional WDH with torsion bars will have significantly less wear and maintenance than the Anderson hitch.
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Old 06-30-2015, 07:25 PM   #24
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Just due to their much simpler design and manner in which loads are transferred within the hitch, a conventional WDH with torsion bars will have significantly less wear and maintenance than the Anderson hitch.
Plus, it is a new design and they need to work some kinks out no doubt. All I know, is that it works great. I do think my sleeve is wearing, and will need replacing soon too.
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Old 06-30-2015, 10:39 PM   #25
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Just due to their much simpler design and manner in which loads are transferred within the hitch, a conventional WDH with torsion bars will have significantly less wear and maintenance than the Anderson hitch.
Counting parts, I don't see a typical conventional WDH as any less complex than an Andersen No-Sway... and if you add anti-sway friction devices, they're even worse.

The Andersen design does have one significant wear problem - rubbing on the back of the ball with huge force.

Ideally, neither needs any maintenance. In practice, both typically need some lubrication.
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Old 08-18-2015, 01:39 PM   #26
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I was hoping to receive the same level of service from Anderson hitch that others have reported on this forum. I contacted Anderson hitch on July 24th asking for a new cone and still have not received it. I have phoned and texted them, including sending photos, repeatedly. The communication has been poor and the service to date non-existent. I am told there is no local Anderson hitch dealer to service it so I have to do it myself, which I am sure I could - when I get the part.

I wonder why does the customer have to do the "warranty" work when the cone was defective. Why can't any rv dealer do the warranty work and invoice them? It appears to me that there are other parts that may need replacement. The chains seem to wear where they exit the square housing near the elastomer.
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Old 08-18-2015, 01:51 PM   #27
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When I was working on my build sheet this week, ETI informed me that they possibly are going to not offer the Anderson hitch soon due to the amount of issues recently. They pretty much recommended that I switch to the other hitch offered which they've had no problems with which I did. They don't list the other hitch brand on the sheet, but apparently it's been very solid over the years.
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Old 08-18-2015, 02:00 PM   #28
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Option list call it Equalizer hitch, but like the word Kleenex, it's being used generically.
It is Pro Series weight distribution hitch. Had mine 7 years with no issues other than it is heavy.
It's $350 compared to Andersen at $625, according to option list for 17.
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Old 08-18-2015, 02:23 PM   #29
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I know most folks love the Anderson. I think the concept is great but many of the things I read on the different forums made me nervous. It uses the coupler on the trailer in a different way. When I bought a new hitch for my Casita I went with the "hunk of iron" Reese SC and have no regrets. Tried and true similar to the Dual Cam I used in 1988 with my HiLo. Works great on my 21'.
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Old 08-18-2015, 02:27 PM   #30
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Quote:
Originally Posted by gbaglo View Post
Option list call it Equalizer hitch, but like the word Kleenex, it's being used generically.
It is Pro Series weight distribution hitch. Had mine 7 years with no issues other than it is heavy.
It's $350 compared to Andersen at $625, according to option list for 17.
It's like the Energizer Bunny, it just keeps going and going. I clean and lube mine once in a while but it works so well I can't see how the Anderson could make me any more satisfied.

Ron
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