Andersen Hitch issue - Page 4 - Escape Trailer Owners Community

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Old 08-18-2015, 05:33 PM   #31
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Quote:
Originally Posted by gharper View Post
I was hoping to receive the same level of service from Anderson hitch that others have reported on this forum. I contacted Anderson hitch on July 24th asking for a new cone and still have not received it. I have phoned and texted them, including sending photos, repeatedly. The communication has been poor and the service to date non-existent. I am told there is no local Anderson hitch dealer to service it so I have to do it myself, which I am sure I could - when I get the part.

I wonder why does the customer have to do the "warranty" work when the cone was defective. Why can't any rv dealer do the warranty work and invoice them? It appears to me that there are other parts that may need replacement. The chains seem to wear where they exit the square housing near the elastomer.
I am surprised by the poor service you are receiving. When we drove to the rally we goofed and put the washer behind the elastomer. Drove 1700 miles to the rally which resulted in the nut being embedded half way into the elastomer. I went to the Andersen website. It said they are not able to ship to Canada, but I left them a message asking about cost and shipping to Oroville. I also called ETI and they were able to bring a replacement to the rally ($60.00 Cn). When I got back to my email a couple days later I found a message from Andersen asking for an address. By then we were on the move again, but Andersen shipped out a replacement at no charge because of the life time guarantee. I considered it user error, but they assured me the guarantee still covered it. Many thanks to Bill (of Bill and Earline) who demonstrated the power of the lever and the inclined plane to remove the nut from the elastomer.

I wonder if the poor service could be related to your Canadian address? Not that that is any excuse.
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Old 08-18-2015, 06:39 PM   #32
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I thought perhaps it was held up at customs but when I checked today it just got shipped. I think the order to ship the part got lost. I was traveling at the time with the trailer and was reassured we would be fine in it's current state and would have the part in the mail when we got home. Here's the photo of the cone raised over 1/2 inch.
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Old 08-18-2015, 07:00 PM   #33
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I agree with gbaglo re: the Pro Series WDH.
5 years of use and never a problem...and...at almost half the price.
I'll bet that sometimes, the engineers that try inventing a better mouse trap end up using the one on the shelf.
No offence to the engineers on this or any other forum.
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Old 08-18-2015, 07:15 PM   #34
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I don't have an Andersen hitch but I sure like the description/concept of it.
it seems to be lighter and no big pieces to fall on your foot.
And if it is quieter when turning, that is a plus.
And the cone shape brake may stop side to side motion.
And no black residue to get all over your hands and clothes, are you kidding, that sounds great.

I'd like to try one.

On the video they put out, they claim that the problem is not RVers, because RVers understand and take the time to connect and set up the hitch. They say the product is to target farmers and ranchers with horse and stock trailers that see all of the connecting and setting up to be a hindrance when they just have to get to the next farm.
But what do I know. I haven't tried one...
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Old 08-18-2015, 07:35 PM   #35
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Having owned both a Reese WDH and an Andersen WDH hitch, I think the extra $300 is worth it. I could have kept the old hitch, but I elected to sell it and get the Andersen. I don't regret this. The Reese clanged, banged, and groaned, plus it transferred these vibrations through the whole truck's frame to amplify them. The Andersen is dead quiet, lighter, easier to take off and put on and not as messy.

With my old Nash trailer, before I got 10 ply (equivalent) truck tires for my 2005 Tundra I had to use an antisway bar attachment to my Reese hitch to prevent sway. The downside of this was that it wasn't to be used in the rain (ha! and here we are in the PNW!) for safety reasons plus when it got wet it squawked something fierce. If I had used an Andersen hitch the rain wouldn't have been an issue. When I got the better tires the stiffer side walls took care of the sway and I quit using the Reese anti-sway attachment.

I noticed a slight bit of wear on the back of the ball and started using lubricant on it. I expect that one day it will wear out and I will need to get a new ball/cone from Andersen (under warranty), but I don't think it is wearing near as much as the ball on my old style hitch, especially now that I started lubricating it. It makes sense because there really isn't much movement on it.

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Old 08-18-2015, 08:01 PM   #36
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Having owned both a Reese WDH and an Andersen WDH hitch, I think the extra $300 is worth it.
Like the old saying, 'Ask the man who owns one'.

( was that a razor commercial? )
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Old 08-18-2015, 08:14 PM   #37
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The Reese clanged, banged, and groaned, plus it transferred these vibrations through the whole truck's frame to amplify them.

Bob K
Well I guess there's variables in situations and tow vehicles etc. but I can't say that I've ever heard my Reese clang, bang or groan and it's definitely never transferred vibrations through the whole truck frame. Quite the opposite, I've always thought that it had a dampening effect.

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Old 08-18-2015, 08:20 PM   #38
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Really like the Andersen. Easy hookup and unhook. Its automatic for me now to crank it up high, slip on the plate and lower it. Haven't had to mess with the thread count on the chains since day one - they stay where they're set. A really solid "one piece" feel when towing, and I havent heard much noise. Overall, worth the money for us.
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Old 08-18-2015, 08:36 PM   #39
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Really like the Andersen. Easy hookup and unhook. Its automatic for me now to crank it up high, slip on the plate and lower it. Haven't had to mess with the thread count on the chains since day one - they stay where they're set. A really solid "one piece" feel when towing, and I havent heard much noise. Overall, worth the money for us.
Hey Robert,

Are you saying that you can drop the triangular plate without loosening the chains? I too leave the chains, rubber bushings, washers, and nut on when I drop the plate but I have to release the forward tension or that ring would never drop (let alone go back on). What's your trick?
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Old 08-18-2015, 09:34 PM   #40
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My dad used to quote the "ask the
Man who owns one"'whenever I asked him if a particular product was superior to another. He told me it was originally a Packard automobile slogan. With the power of the internet I checked on that tonight and darned if he wasn't right again. The older I get the smarter my dad was. Hmmm
Anybody else notice that?
Dave
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