Andersen Hitch Refurbishment - Page 3 - Escape Trailer Owners Community

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Old 10-02-2014, 10:47 AM   #21
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but would also result in a stiffer ride.

That is so true about the Andersen, it is a lot easier on the contents than a conventional w/d set up
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Old 10-02-2014, 05:23 PM   #22
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I've heard they offer the urethane material (springs) in different densities. Do you know if that's true?
Yes, but the easiest way to change stiffness is with length or diameter. Search for "urethane die springs" for listings and sources; I found an online catalog at Century Spring (only the contents were on the website, but they sent me the whole thing by e-mail).
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Old 10-02-2014, 05:25 PM   #23
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Stiffer ones would probably do the weight transfer function with fewer turns of the nuts, but would also result in a stiffer ride. I trust their choice of materials for the load.
I have not used this system, but I know I certainly would not want stiffer. The product only comes in one version, so it is not optimized for the relatively light Escapes; just like the WD designs which use steel bars as springs, it should have softer springs when used at lower levels of force.
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Old 07-06-2016, 09:43 PM   #24
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Reseat or replace?

Has anyone asked Andersen when replacement of the friction material is required instead of just reseating the cone? The FAQ video shows how to do this, but not how to tell if the friction material needs replacement. I noticed after our last trip that the liner has crept up and the cone can now turn easily by hand. I have over 26000 kms towing with it. I will give them a call tomorrow, but not sure that I will get a replacement shipped to Canada any time soon with the pending postal lockout, and also some reports on this forum of problems shipping to Canada.
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Old 07-06-2016, 11:31 PM   #25
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I received my replacement cone ( now black rather than red) inside of a week of emailing the company. Then our issues began. The new cone does not allow the pin to seat down far enough to replace the snap ring. Banging on it is not the answer. Neither is using a press to push the pin down. So our last 2000km we left the chains hooked to the hitch which resulted in a lot of dirt and grime on the chain nut threads but since the chain plate effectively keeps the ball pin in the hitch is the only solution. Am trying to establish contact with Andersen about this problem, but I suspect the new cone is a slight sizing difference from the old cone. Has anyone else been stymied by the "simplicity" of the cone replacement?" Otherwise do love the Andersen for its ease of set up.
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Old 07-06-2016, 11:56 PM   #26
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I just realized this thread started in 2014. Escape no longer recommends the Andersen and when we were at the factory 3 weeks ago to have our frame supports welded on as per the recall, when I brought up the subject of the Andersen cone replacement, it was simply met with a sympathetic ear and " we had too many issues so no longer handle it". But when I bought it, it was introduced to us and recommended by Escape and paid a premium. A little disappointed in the overall lack of interest at the factory. Another issue is the furnace. The Atwood that was put into our 2013 Escape is no longer being installed in the new 17's. Inside of 2 years we have an obsolete furnace for which even O'Connors doesn't carry parts ( have to order in which is very inconvenient when you are travelling and need service). Realize this is not part of this Andersen Hitch thread, but just catching up on a couple of thoughts as a result of our June road trip.
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Old 07-07-2016, 12:11 AM   #27
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I don't think ETI recommended Anderson. They offered it because of demand that was created on this forum. There have been several other items suggested as the latest and greatest fix for fridge problems etc. that have failed to live up to expectations.
ETI uses appliances etc. that are manufactured for the RV market. I love my front opening window with rock guard, but the maker discontinued it in 2009 ( I believe ) and ETI had to find another.
ETI is not large enough to dictate to these suppliers what they will provide and for how long.
If you have an issue with an appliance, dig out the instruction manual and you will find a phone number or web address where you can find authorized service centers. There are probably a thousand Dometic service centers, for instance. And, they will likely have to order parts, if required.
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Old 07-07-2016, 12:14 AM   #28
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Peter, Andersen has a reputation for being very responsive to customer requests or problems. Have you contacted them?

As for the furnace, it's not obsolete. The Atwood Everest Star 7900 II has been put in RVs of all kinds for many years, and at least in the US, replacement parts are readily available. Yes, Escape has upgraded to the new AFSAD12 furnace, but they're always improving their product.

http://www.atwoodmobile.com/furnaces...-ii-series.asp
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Old 07-07-2016, 12:23 AM   #29
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Peter, Andersen has a reputation for being very responsive to customer requests or problems. Have you contacted them?
Call them - they are months behind in responding to email.
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Old 07-07-2016, 12:24 AM   #30
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As for the furnace, it's not obsolete. The Atwood Everest Star 7900 II has been put in RVs of all kinds for many years, and at least in the US, replacement parts are readily available. Yes, Escape has upgraded to the new AFSAD12 furnace, but they're always improving their product.
True. Also, Escape switched when advised by Atwood that the old model was discontinued, rather than waiting for the supply of the old model to run out, so they were as proactive as possible.
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