Andersen Hitch Refurbishment - Page 5 - Escape Trailer Owners Community

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Old 07-07-2016, 02:00 PM   #41
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I like the hitch mainly for eliminating the bounce and sway has never been a problem when towing without the Andersen. Before I head out this fall I am very tempted to grease the cone. Loren
I like my Pro Series for the same reason and it cost half as much. Haven't replaced any parts or adjusted it since it was set up by ETI.
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Old 07-07-2016, 03:07 PM   #42
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That is not my experience. I have contacted them twice in the past year. Once when one of us put the washer on the wrong side of the elastomer and once to talk about some wear on the chains. In both cases I had a response in less than one business day.
Their key customer service person (Dave Anderson) died in an accident in March, and from that point they have been unable to keep up. Those quick responses were probably before March; I had good response from them a couple years ago during the initial No-Sway WD controversy. The query which I sent to them on February 25 was answered on June 23, by Jason Green.

Perhaps they have caught up in the last week.

They have found time to post in Facebook, including this message at the end of March:
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We appreciate your patience with some of the delays on responses to your emails and messages the past couple of weeks. We have had a large amount of emails and messages to answer, and have all been working together to get every one of them answered. It has made us appreciate all the hard work that Dave Anderson did while he was here. We have appointed a new customer service director, so we are in the process of getting completely caught up and back to our quick responses! Jason Green is our new customer service director. Some of you may know Jason, as he has also been working as one of our national sales reps. Jason is very knowledgable, and has been a huge asset to us here at Andersen Hitches. We are excited to continue forward with his knowledge and expertise!
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Old 07-08-2016, 05:19 PM   #43
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Followup on this old thread: phoned Andersen this morning 08/07/2106 and was immediately put thru to a tech who discussed the process of the cone replacement. He strongly emphasized the importance of using emery cloth and aluminum polish on the inside of the hitch to repolish it to a high glaze. Then seat the new cone & ball pin. The tolerance he mentioned is 2/1000th of inch to get that snap ring back into its grove. The new black cone is a denser urethane material as the old red one was found too soft and bleeds out the top of the hitch (should be addressed at 1/2 inch). No need for lithium grease on the ball while towing, but does recommend T9 in small doses ensuring none gets down onto the cone. The wear on the top front of the ball is from the coupler and he feels this should be normal and will settle once the coupler and ball are groved together. There was a redesign some time ago, with the newer hitches having a small rim at the bottom of the hitch which is where the cone bottoms out when pressing down:my hitch was installed in 2013. Now if the chains also stop wearing where they rub on the front of the brackets (even with perfect alignment angles), all will be perfect!
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Old 07-08-2016, 07:07 PM   #44
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Old 07-09-2016, 08:49 AM   #45
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Now if the chains also stop wearing where they rub on the front of the brackets (even with perfect alignment angles), all will be perfect!
I sent photos of the chain wear to Andersen in February. They said it was normal wear and to be expected. My brackets aren't perfectly aligned, but they are pretty close. I suggested that they provide a different lower bracket with the holes for the chain 1/2 inch closer to the ball. But Andersen said they had tried that and it didn't work as well.
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Old 07-09-2016, 09:23 AM   #46
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Originally Posted by gbaglo View Post
I like my Pro Series for the same reason and it cost half as much. Haven't replaced any parts or adjusted it since it was set up by ETI.
I also own and use the ProSeries. Zero issues. 1/2 the price. No brainer.
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Old 07-09-2016, 09:41 AM   #47
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I like my Pro Series for the same reason and it cost half as much. Haven't replaced any parts or adjusted it since it was set up by ETI.
Ditto.
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Old 07-09-2016, 10:32 AM   #48
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Which model Pro Series is being discussed and used here?
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Old 07-09-2016, 10:36 AM   #49
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Which model Pro Series is being discussed and used here?
The tread title say Andersen
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Old 07-09-2016, 10:39 AM   #50
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Which model Pro Series is being discussed and used here?
The one listed, sold and installed by ETI.
Escape still insists on calling it an Equalizer hitch not weight distribution hitch.
Pic of spring bar.
Attached Images
File Type: jpg WDHitch specs1.jpg (144.1 KB, 14 views)
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