Originally Posted by Rossue
When I traded my Highlander in 7/29 the carfax the dealer offered didnt show an oil change I had done at Burlington Toyota in early June.
Do you literally mean "carfax"? Carfax
) is not Toyota's system, and I have no reason to expect Toyota (dealers, or Toyota Canada) to report anything to CarProof or CarFax or any similar outside service. To see the information in Toyota's maintenance tracking system, you register with Club Toyota
online (and I'm sure dealership staff have their own system for access); I would not expect to see that information in any other company's report.
If Toyota's own system was missing work done at a Toyota dealer... well, yeah, no system is perfectly consistently used. If Burlington is not your normal dealer - a one-time visit - perhaps they just keyed in the VIN incorrectly.