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Old 02-05-2016, 06:57 PM   #41
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I think trying to keep a current list of potential buyers when in a sold out position would be a nightmare for a business; hence, the non-refundable $500 deposit for serious buyers only. Even with a deposit, there are some who eventually drop out for one reason or another. I'm probably the only one who thinks ETI is doing it the right way. And as Jim B. said, with the doubling of production, there will probably be plenty of spots available.

Edited: And I'm betting that several spots will open in 2016 as some have been told their production date will be moved ahead by about three months.
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Old 02-05-2016, 07:20 PM   #42
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(snip) And I'm betting that several spots will open in 2016 as some have been told their production date will be moved ahead by about three months.
We were one of those and we're super thrilled over that. More time to use it. YAY! Originally due Dec 28th and hopefully much sooner. I've got a site booked for the Fall NOG on the Oregon Coast the first weekend in October.

But yeah, since they figured that and figured they'll be doubling production with the new building (when it's up and running; the current tenant is still in there as of yesterday), there will be more spots opening up, I'm sure.
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Old 02-05-2016, 07:21 PM   #43
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It wouldn't too much of a nightmare, i.e.they check the "order request" email address they set up once a day, enter the names of folks who request a trailer with date/time rec'd into a spreadsheet, then sort by model desired and time rec'd. A slot comes open, check the list and see who's next, then contact them to see if they're still interested and to send in their deposit.....voilà
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Old 02-05-2016, 07:28 PM   #44
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I can just see the complaints.
"I didn't get your email". "I didn't get a phone call". "Nobody left a message". "I tried to get back to you, but the phone was busy".

Good grief.
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Old 02-05-2016, 07:32 PM   #45
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Okay, here's my super brilliant idea on what they should do concerning orders, when their books open up. Take it for what it's worth. 2 cents? Canadian or US? Can't be Canadian as you guys got rid of the penny. 5 cents then.

Tell people, if they email they need to state what time they're sending the email and which time zone they're in, along with which trailer they want. That way they can place them in the order they were actually sent instead of relying on the time stamp on the email, which could be the sender's time zone or ETI's time zone. I've seen both in emails I get. Or there could be a delay in getting that email sent.

For phone calls - take their name and contact phone number (and, of course, which size trailer they want). Start listing those by what time they called. then after a few days or however long it takes things to settle down a bit (phone and email-wise), put together a list of who gets which slot, in order of when they contacted ETI.

If anyone is waiting outside the office door that morning, put them down for what time you got their info from them, get their card number for the deposit and shoo them out the door as you're gonna be busy with phone calls.

Then you start calling everyone back to get their deposits. That way you're not getting all that info to start with and tying up the phone lines for a long time, further frustrating folks that are trying to get through to place their order. Especially if those ordering have a bunch of questions, further tying up the lines. Busy signals get very annoying after a while.

And hope to heck you don't have any tours or orientations scheduled for that day, as you know you're gonna be super busy.

Whew, I'm just glad I don't have to try to figure it all out.
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Old 02-05-2016, 07:44 PM   #46
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I think there might be some over complicating of the situation here.
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Old 02-05-2016, 07:53 PM   #47
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I think Escape manages their business quite well on their own and has figured out the efficient business model that works well for them! We didn't order our 2016 5.0 until August of 2015 - so I don't think there will exactly be a bloodbath when they open up the slots for 2017. Spend the wait time thinking about your build sheet and get out the maps and plan some fabulous camping trips!
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Old 02-05-2016, 08:02 PM   #48
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I'm probably the only one who thinks ETI is doing it the right way.
Nope, I believe the same thing. ETI is crazy successful because they've figured out a business model that works for them. This isn't their first rodeo with opening up a schedule. They know how to do it.

Besides, one of my favorite sayings of all times:

"Nothing is impossible to those that don't have to do it."

I would imagine the feeding frenzy will only last a short period of time anyway. Why change success?
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Old 02-05-2016, 09:47 PM   #49
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I think Escape manages their business quite well on their own and has figured out the efficient business model that works well for them!
I agree. They're expanding and customers are willing to wait a year for delivery. The collective wisdom of this forum won't help them, we're always off the grid camping somewhere
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Old 02-05-2016, 10:54 PM   #50
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I.........give........up........
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