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Old 04-25-2015, 02:11 PM   #111
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After a long chat with Reace this week...
When they return home, they are going to replace the fridge in Dad's rig. Once they figure out what needs to be done with altering things for the seal they will let us know.

We discussed how his new 2 door performed on the way down to Texas, oh my...if all of the new ones work that well we will be very happy!
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Old 04-25-2015, 02:33 PM   #112
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We also got our email with the approval to replace. I asked if there was any chance they could replace ours before we pick it up at the end of May and Harley said that Dometic won't be able to supply the replacements until sometime this summer ... a late summer or fall road trip.
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Old 04-25-2015, 02:35 PM   #113
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Got my email also but I was hoping to read Reace's trip report with the new one before making a commitment. I guess we can chat at Osoyoos. Late summer will be good.
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Old 04-25-2015, 03:27 PM   #114
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Quote:
Originally Posted by cpaharley2008 View Post
Got my email also but I was hoping to read Reace's trip report with the new one before making a commitment. I guess we can chat at Osoyoos. Late summer will be good.
Could you start a new Topic for double door reports with a good title? I'm looking forward to Robert's, and other Texas owners, a little further into summer.

Thanks
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Old 04-27-2015, 11:30 AM   #115
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We also got our email and will call Dometic this week. Reace seemed happy with the 2 door on the trip down from Canada. Hopefully we will get the fix done soon. Ours will be a good test for the temps here in Texas this summer.

Robbie
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Old 04-29-2015, 03:38 PM   #116
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Dometic seems to be unaware of the ETI deal

Contacted Dometic to have our RML8555 replaced with an RMD8555 per Reace's instructions. Seems like Dometic's support staff is singing a different tune.

Here's the response from Dometic to my email on the subject:


If you are experiencing a cooling issue with the refrigerator, you would need to go through an authorized service center to have the technician diagnose the issue with the refrigerator. Once they have tested the refrigerator and it is deemed to be a warrantable situation they would contact Dometic for authorization. I have listed 2 dealers I have located near you.
Bay RV Center LLC
1002 A Pulaski Hwy
Joppa, MD 21085
Tel. (443) 372-5072
Fax. 4433725079


Chesaco RV
911 Pulaski Hwy
Joppa, MD 21085
Tel. (410) 679-0000
Fax. 4106790280
www.chesacorv.com

Sincerely,
Holly Gayheart

We appreciate this opportunity to address your situation and hope all of your future travels are trouble free. Please do not hesitate to contact us at any time to order parts or for further assistance.


Customer Support Center
Dometic Corporation
800-544-4881
www.edometic.com
www.dometicusa.com

Anyone have a working contact for the ETI deal that Reace described? TIA.

Glenn
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Old 04-29-2015, 04:06 PM   #117
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See: RML8555 Replacement by Dometic
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Old 04-29-2015, 04:36 PM   #118
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Originally Posted by jamman View Post
Thanks jamman.

G
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Old 05-01-2015, 08:33 AM   #119
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Does anyone have a name of someone at Dometic that is aware of this exchange ?
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Old 05-01-2015, 08:53 AM   #120
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Does anyone have a name of someone at Dometic that is aware of this exchange ?
Tammy sent me an email(as I inquired the same) as soon as they have the contact info. I think Dometic is still figuring it all out. Should be soon we hope.

Robbie
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