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Old 06-28-2015, 10:46 PM   #151
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Hi Reece,
Mike and I have run into some trouble with our Dometic fridge in our 2011 19 foot trailer. We were going to make an appointment with you....So what should I do now?

Thanks Dorothy MAcIntyre
You need to contact ETI directly: Escape Trailer Industries – Chilliwack, British Columbia

Reace and Tammy only pop in here on the EscapeForum occasionally. This forum is NOT owned by ETI.
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Old 06-28-2015, 11:05 PM   #152
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Contact Reace at ETI.
Click on the Escape icon on the right side of the page and you will find email contact.
This forum and ETI are under separate ownership and Reace may or may not see this post here.
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Old 06-29-2015, 12:37 PM   #153
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Sounds to me to be a miscommunication issue. That $200 maybe the total price you would have to pay, I'd take it in and have them give you a written quote. They certainly can not have you pay Dometic's share.
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Old 06-29-2015, 12:55 PM   #154
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It got resolved which is why I hit the delete button. Very apparent though that Mark Wolschlager is the only one at Dometic with the authority to make this happen as per terms we've read here.

When I mentioned last week to the RV dealer that this sounded like a small miracle he said "huge".
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Old 07-01-2015, 06:45 PM   #155
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It's in! Tech charged me 1/2 hour on top of the hour Dometic pays for. Noticed the small stream of light at top so he took trim off and applied a bead of silicone then pressed down on the top trim. Looks tight; so now I am:

https://www.google.com/url?sa=t&rct=...DBL28bZVFxR58w

Thanks again to Escape & Dometic for coming through!!
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Old 07-01-2015, 09:31 PM   #156
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Waiting to hear back from Mark guy. Went by Camping World near us who says they will do it if all goes well, no prices quoted. We took all paperwork, they contacted Mark and so did we, but he is on vacation until next week?? so waiting. Sure would like to have it installed before we head to New Mexico end of July.
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Old 07-01-2015, 10:23 PM   #157
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Not gonna be a problem; Mark back in the office 7/8. I personally wouldn't have Camping W. do my work on anything after gettin a quote to install an inverter: $480.
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Old 07-01-2015, 10:35 PM   #158
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Quote:
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I personally wouldn't have Camping W. do my work on anything after gettin a quote to install an inverter: $480.
Me either. I've had good experiences buying from their website. Their stores? Let's just say I'm not a fan.
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Old 07-01-2015, 11:24 PM   #159
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Right? Went into their Redding store on my way up to Rally last year- what a bunch of duds IMHO. Today is my 2nd anniversary of retirement and I certainly don't miss comments like " I went in there and couldn't get any help". Used to drive me nuts!
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Old 07-02-2015, 08:08 AM   #160
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We have had other things done by them on Casita we had with no problems. The other dealer to do the install laughed and said come back in September! Anyway, short of driving to Canada, we will be getting it done at CW. If if ever happens, will tell the results.
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