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Old 03-26-2014, 09:25 PM   #11
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Only issue I had with the recall, and it's nobody's fault, is that Fastec included an envelope to send the faulty parts and tool back, but it had prepaid US postage. I had to buy Canadian postage. I guess I could have just not returned the items.
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Old 03-26-2014, 09:40 PM   #12
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I absolutely, postively have respect for a manufacturer that attempts to notify owners (or second, or third, or fourth... owners of their products) of recalls! Doesn't typically happen... too much trouble...
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Old 03-27-2014, 12:29 AM   #13
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The interesting thing though is the recalls were on 2009 and 2010 locks, why didn't ETI pull all of their inventory. One of the defective ones was on my 2014 unit? I had to remove the door to get inside to remove the lock and then take to a locksmith because the old lock cylinder would not come out. Big PIA for a brand new unit. Finally FASTEC reimbursed me for the locksmith, but not without several phone calls and pictures being sent. They wanted me to fill out all this personal paper work with ssn in order to get reimbursed, I told them it was not necessary and sent them a copy of the IR regulations. They conceded and sent me a check. I still have the old lock and master key, just in case.
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Old 03-27-2014, 09:32 AM   #14
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We received the replacements, and can get only one of the locks out with the key they sent.
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Old 03-27-2014, 10:59 AM   #15
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Quote:
Originally Posted by DeadEyeDan View Post
We received the replacements, and can get only one of the locks out with the key they sent.
Give them a call. I had same issue and they talked me through it.
Problem is, i don't remember how.
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Old 03-27-2014, 11:05 AM   #16
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That is when I called the lock smith, they came and fixed the problem, something like $75 which I sent to Fastec and they paid.
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Old 03-27-2014, 07:19 PM   #17
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why didn't you guys just buy new locks?

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Old 03-27-2014, 07:33 PM   #18
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In hindsight, Fastec or ETI should have sent them out, but we were trying to comply with the manufacturer's and Escape's guidance. I did not know the entire new lock was only $26...
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Old 03-27-2014, 07:39 PM   #19
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Why would I pay $26 for a new lock instead of getting a new lock cylinder for free under the recall?
Why would Fastec or ETI send out new locks to everybody regardless of whether they qualified for the recall?
Fastec and ETI sent out the recall notice with the lock numbers that qualified and if you did, you made a phone call and the new lock cylinder arrived in the mail along with instructions for replacement.
Pretty simple really.
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Old 03-27-2014, 07:50 PM   #20
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Unfortunately, mine and several others did not have success in removing the old lock, the master key sent by Fastec did not release my lock. Simple fix, you know that does not exist, like Army intelligence or this won't hurt.
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