New 4.3 & 6.7 fridge info - Page 2 - Escape Trailer Owners Community

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Old 07-24-2014, 11:55 PM   #11
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Originally Posted by Zardoz View Post
Some academic really needs to do a case study of ETI's business practices. If GM's senior managers did business the way Reace and Tammy did, they probably wouldn't be in such hot water like they are today. It's things like this that constantly validate my decision to purchase our Escape.
Perhaps Dometic's CEO needs to take a close look at why their larger fridges are failing, in addition to ETI's customer service example!

Reace, are there other fridge manufacturers that have more reliable models? If there are no comparable options, then Domestic needs to be held accountable! It is not fair for you to have to spend this much time and energy on another manufacturer's product. I hope you are getting the support you need from them. You are much appreciated by your loyal customers! (Us included!) Thanks!
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Old 07-25-2014, 11:59 AM   #12
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Agreed!
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Old 07-25-2014, 12:48 PM   #13
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Ditto that !
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Old 07-25-2014, 09:16 PM   #14
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I will continue to support Dometic as long as I can as I do believe in their product...something is simply wrong with these model fridges and we need to get to the bottom of it. It is difficult because many owners have taken their units in to Dometic authorized facilities and are told the fridge is getting cold...or a baffle needs to be installed. The other thing is the hot summer is short for us to try resolve things.
I thought building RV's meant I just had to make the correct size hole for the appliance...and turn it on...not become a fridge tech! Oh well, it will be nice to have an answer to the problem8).

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Old 07-25-2014, 09:21 PM   #15
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Reace, you're a peach... or THE MAN. Just having a manufacturer that's willing to follow up and make sure everything is done to the best it can be... is truly refreshing.

I know nothing about refrigeration, it either works or it doesn't. However, the 3-way Dometic in my 26 year old Scamp continues to work well. It has a outside vent on the side of the trailer that's at least twice the size of what's on Ten Forward. Can more side ventilation help? I do remember one time camped in hot weather and the frig was on the sun side, propping open the vent door really helped. Frig temp dropped about ten degrees...

Best of luck, we're all continuing to follow this saga...
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Old 07-25-2014, 09:24 PM   #16
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OK...I received my parts today! A very nice thank you to my Dometic contact as he is definitely trying to solve this issue with me. I received a direct replacement thermistor, a booster and a generic replacement. I opted to install the generic replacement as it was the easiest. The kit contained step-by-step instructions and wire connectors. It took all of 3 minutes to replace. Replacing the original unit would require removing the fridge.
When we woke up this morning, the fridge was cold (1.6 C) set on max. We just returned from our trip to Virginia City (very cool!!!) and the outside temp is 36 C...and the darn fridge is still at 1.6 C! Damn! Oh well, I install the new part, and hopefully I can turn the down a couple of notches now. Will know more soon.

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Old 07-25-2014, 09:28 PM   #17
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On a side note, I let Mike from Smart RV Products know where things were and he mentioned that he has seen fridges installed with 6" gaps behind them freeze food in the fridge in the Arizona summer. He agreed that the baffle is not the solution and that approx. 35% of all thermistors are bad (or not set correctly) right out of the box. Hmmm...I just need to figure out how to test them before I install them now!

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Old 07-25-2014, 09:32 PM   #18
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Hi Donna

The new plastic vents have more depth to the fins which allow more air flow, thus requiring less of them to provide the same air flow.

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Old 07-25-2014, 09:36 PM   #19
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Quote:
Originally Posted by reace View Post
OK...I received my parts today! A very nice thank you to my Dometic contact as he is definitely trying to solve this issue with me. I received a direct replacement thermistor, a booster and a generic replacement. I opted to install the generic replacement as it was the easiest. The kit contained step-by-step instructions and wire connectors. It took all of 3 minutes to replace. Replacing the original unit would require removing the fridge.
When we woke up this morning, the fridge was cold (1.6 C) set on max. We just returned from our trip to Virginia City (very cool!!!) and the outside temp is 36 C...and the darn fridge is still at 1.6 C! Damn! Oh well, I install the new part, and hopefully I can turn the down a couple of notches now. Will know more soon.

Reace
That sounds promising.
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Old 07-25-2014, 09:37 PM   #20
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Quote:
Originally Posted by reace View Post
OK...I received my parts today! A very nice thank you to my Dometic contact as he is definitely trying to solve this issue with me. I received a direct replacement thermistor, a booster and a generic replacement. I opted to install the generic replacement as it was the easiest. The kit contained step-by-step instructions and wire connectors. It took all of 3 minutes to replace. Replacing the original unit would require removing the fridge.
When we woke up this morning, the fridge was cold (1.6 C) set on max. We just returned from our trip to Virginia City (very cool!!!) and the outside temp is 36 C...and the darn fridge is still at 1.6 C! Damn! Oh well, I install the new part, and hopefully I can turn the down a couple of notches now. Will know more soon.

Reace
Rease, what is a "booster"? BTW, it is really great that you are working so hard on this for us. Never wonder where your customer loyalty comes from! Your outstanding work ethic and customer commitment are unanimously appreciated!
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