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08-14-2017, 02:28 PM
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#81
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Senior Member
Join Date: Aug 2017
Location: Moyie Springs, Idaho
Trailer: 2018 Escape 19
Posts: 151
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Quote:
Originally Posted by KarenH
It's interesting how people can interpret the same chain of events differently. I am impressed with how ETI dealt with this, first by trying their best to install a non-standard piece of equipment, and then the owner calling on a Sunday afternoon as the trailer is in the production line. Of course, others will interpret this in a negative light. But as is often said on the forum...YMMV.
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Absolutely agree with your observations. I cannot think of many companies, in particular RV manufacturers, that would work with customers on many non-standard features. It is disappointing to be told "no" but, based on the description of the original poster, Escape gave it a try and, as you mentioned, actually called on a Sunday in order to work the problem.
__________________
Keith & Lauren
2018 Escape 19
2019 RAM 1500 5.7L V8
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08-14-2017, 02:48 PM
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#82
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Senior Member
Join Date: Mar 2016
Location: Burlington Twp., New Jersey
Trailer: 2010 Escape 19
Posts: 7,123
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Quote:
Originally Posted by rbryan4
Take a look at this photo, then tell me where you would put the mounting bracket for the right side support - and not have it behind the entry door when it's open, and also how you would lower the right side support arm and still be able to open the entry door.
As you can see from the second photo, this one of a 21, the bracket isn't an issue there because the awning is further to the right of the entry door - a position which isn't possible with the 5.0TA.
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Robert: Per the photo the classic 5.0TA had the manual awning extend much farther towards the front of the trailer to clear the door. It is not evident to me why this same thing couldn't be done on the new mold. Since the support arms store in the lead rail on the newer Carefree Freedom awning the issue with interference on the rear awning style window in the stored position is moot.
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08-14-2017, 02:52 PM
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#83
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Senior Member
Join Date: Dec 2012
Location: Edmonton, Alberta
Trailer: 1979 Boler B1700
Posts: 14,935
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Quote:
Originally Posted by Starbrightsteve
We sent in the signed options list for our 5.0TA a full month before the due date. On it we chose the manual awning option that was offered.
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If I understand this correctly, the manual option was offered by Escape on the build sheet which they supplied; it was not a special request from the purchaser. Is this correct?
Quote:
Originally Posted by KarenH
... and then the owner calling on a Sunday afternoon as the trailer is in the production line.
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This quite clearly says that is was not the owner who called, or created the urgent situation:
Quote:
Originally Posted by Starbrightsteve
A few sundays ago we got a call from Tammy saying that there was no way they could figure out how to mount the manual awning on the fifth wheel.
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08-14-2017, 03:09 PM
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#84
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Senior Member
Join Date: Oct 2009
Location: Galesville, Wisconsin
Trailer: 2017 21 "Blue II" & 2017 Highlander XLE (previously 2010 17B "Blue" & 2008 Tacoma)
Posts: 4,232
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Quote:
Originally Posted by Starbrightsteve
...but I am not the least bit impressed with the organization.
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and now the countdown begins.... we need an emoji for dejà vu
__________________
Eric (and Mary who is in no way responsible for anything stupid I post)
"Beware of false knowledge; it is more dangerous than ignorance." George Bernard Shaw
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08-14-2017, 04:22 PM
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#85
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Senior Member
Join Date: Oct 2012
Location: Bellingham and Glacier, Washington
Trailer: 2013 Escape 15A
Posts: 2,051
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Quote:
Originally Posted by Brian B-P
This quite clearly says that is was not the owner who called, or created the urgent situation:
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My original post said "how ETI dealt with this, first by trying their best to install a non-standard piece of equipment, and then the owner calling on a Sunday afternoon..." whereas I should have stated the "owner of ETI" to make it more clear. Yes, it was certainly Tammy who initiated the call on Sunday to ask the buyer for their input.
__________________
Karen Hulford
2013 Escape 15A, "Egbert"
'93 Ford 150 XLT or
'22 GMC Acadia Denali
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08-14-2017, 04:44 PM
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#86
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Senior Member
Join Date: May 2015
Location: Wellsboro, Pennsylvania
Trailer: 2017 Escape 5.0 TA
Posts: 140
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awning
I didn't ask ETI to do something wierd, I chose an option that they offered. I have no idea where support brackets are supposed to go. I have seen 3 or 4 escapes in my life . I am not an Escape expert or designer, but Tammy and Rease are the experts and designers. They should have figured this out BEFORE they offered me the option. And called me long before the day prior to the start of production. Anyway, I'll get over it and I'm sure it will be a really nice trailer.
But it still amazes me how folks on this forum are ready to shoot the messenger that has anything critical to say about ETI.
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08-14-2017, 04:54 PM
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#87
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Senior Member
Join Date: May 2015
Location: Wellsboro, Pennsylvania
Trailer: 2017 Escape 5.0 TA
Posts: 140
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Awning
I should have said" some folks" on this forum, but I'm waiting for Bennett to chime in with a new label for me because he thinks I'm not "happy" and positive like he is.
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08-14-2017, 04:56 PM
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#88
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Senior Member
Join Date: Aug 2015
Location: no fixed address, California
Trailer: 2017-21' Escape (sold) Casita 17' (sold)
Posts: 1,348
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Quote:
Originally Posted by Starbrightsteve
I didn't ask ETI to do something wierd, I chose an option that they offered. I have no idea where support brackets are supposed to go. I have seen 3 or 4 escapes in my life . I am not an Escape expert or designer, but Tammy and Rease are the experts and designers. They should have figured this out BEFORE they offered me the option. And called me long before the day prior to the start of production. Anyway, I'll get over it and I'm sure it will be a really nice trailer.
But it still amazes me how folks on this forum are ready to shoot the messenger that has anything critical to say about ETI.
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I think people jump to the defense of Tammy and Reace because they have a really strong history of being fair, being super helpful, and doing lots of mods that AFAIK no other trailer manufacturer would even consider.
and also the Escape seems like a very good value.... AFAIK.
but i guess they made a mistake here, or something slipped thru the cracks.
but the punchline is... you'll be thrilled with your trailer, i'd bet.
cheers
John
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08-14-2017, 05:10 PM
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#89
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Senior Member
Join Date: Oct 2009
Location: Galesville, Wisconsin
Trailer: 2017 21 "Blue II" & 2017 Highlander XLE (previously 2010 17B "Blue" & 2008 Tacoma)
Posts: 4,232
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Quote:
Originally Posted by Losangeles
I think people jump to the defense of Tammy and Reace because they have a really strong history of being fair, being super helpful, and doing lots of mods that AFAIK no other trailer manufacturer would even consider.
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Yep and it really is that simple.... besides them both being really great folks!
__________________
Eric (and Mary who is in no way responsible for anything stupid I post)
"Beware of false knowledge; it is more dangerous than ignorance." George Bernard Shaw
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08-14-2017, 05:11 PM
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#90
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Site Team
Join Date: Jun 2014
Location: Canyon Lake, Texas
Trailer: 2015 19 "Past Tents", 2021 F150 Lariat 2.7L EB
Posts: 10,222
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Quote:
Originally Posted by Starbrightsteve
But it still amazes me how folks on this forum are ready to shoot the messenger that has anything critical to say about ETI.
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And it amazes me when you trash the entire organization, rather than have something critical about a specific point, that it would surprise you that some would jump to Escape's defense.
Words have meaning. When you say you're "not at all impressed with the organization", you're not criticizing an oversight regarding an awning, you're questioning the entire company. It is a silly and unfair criticism, and I'll just repeat what I said earlier. Get to know them better and you'll find that the "organization" is made up of some of the nicest, fairest, most accommodating and decent people you're likely to ever do business with. They do however happen to be human, and thus the occasional error.
__________________
"You can't buy happiness, but you can buy an RV. And that is pretty close."
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