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Old 03-26-2016, 12:11 PM   #21
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I feel sure the plumbing was checked prior to pickup - but that chunk of caulk (or pipe dope?) may very well have not broken loose to clog the water line until after the trailer was pulled over a bump or two. Yes, it's regrettable and ETI should know about it, because of course there shouldn't be any caulk on the INSIDE of the lines; but, I'm not worried that QA is going to suffer with the company expansion. I'm sure Reace has planned for it.
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Old 03-26-2016, 12:33 PM   #22
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I would suggest again that anyone picking up a new trailer, any trailer, from any dealer or manufacturer, take it on themselves to be their own QC person and verify that everything works before leaving the lot, more so if you live 1000's of mile away.

If you'll do a Google search on Travel Trailer, or Fifth Wheel PDI checklist you'll find tons of them out there. There is a reason all these folks took the time to type up these lists for NEW trailers.

Here's the first one that comes up http://www.angelfire.com/trek/buenav...PDI_V113_2.pdf

Just ignore the parts that don't pertain to your Escape.
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Old 03-26-2016, 12:54 PM   #23
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I would suggest again that anyone picking up a new trailer, any trailer, from any dealer or manufacturer, take it on themselves to be their own QC person and verify that everything works before leaving the lot, more so if you live 1000's of mile away.

If you'll do a Google search on Travel Trailer, or Fifth Wheel PDI checklist you'll find tons of them out there. There is a reason all these folks took the time to type up these lists for NEW trailers.

Here's the first one that comes up http://www.angelfire.com/trek/buenav...PDI_V113_2.pdf

Just ignore the parts that don't pertain to your Escape.
Bob don't you think you are shifting the responsibility of your trailer workings onto the purchaser now . You paid for the trailer and you shouldn't have to work on it or go around checking out the systems when sometimes you can't or it is a learning curve which takes time . I still think the manufacturer needs to do a little more oversight and it is their responsibility . Pat
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Old 03-26-2016, 01:06 PM   #24
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My guess is that with the increased production and larger facility there will be a dedicated QC person hired. Just judging from previous posts and things that got let out on our trailer, I don't think that position currently exists. Just little things on ours, but stuff that wouldn't have been handed to the consumer if a dedicated QC person was on staff.
ETI does things right based on their history, and as they grow even larger, I'm sure they will address this.
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Old 03-26-2016, 01:15 PM   #25
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I looked my trailer over pretty good before I left Chilliwack and found a few small items that I had fixed back at Escape. In my mind this is no different then when I purchase a new vehicle. My last truck was looked over, with a critical eye and a few things found which of course were taken care of. Even buying a new house upon delivery you go through everything with the builder or their representative and write up a deficiency list of items to fix.

Maybe as a retired owner of a small manufacturing company I view things different. Nobodies perfect, but in my mind what makes a company shine is how they handle problems as they arise. To that end I give Escape full marks.

That said the other thing I discovered early in business is that no matter how hard you try you just can't please everyone.

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Old 03-26-2016, 01:38 PM   #26
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I looked my trailer over pretty good before I left Chilliwack and found a few small items that I had fixed back at Escape. In my mind this is no different then when I purchase a new vehicle. My last truck was looked over, with a critical eye and a few things found which of course were taken care of. Even buying a new house upon delivery you go through everything with the builder or their representative and write up a deficiency list of items to fix.

Maybe as a retired owner of a small manufacturing company I view things different. Nobodies perfect, but in my mind what makes a company shine is how they handle problems as they arise. To that end I give Escape full marks.

That said the other thing I discovered early in business is that no matter how hard you try you just can't please everyone.

Cheers
Doug
Do not agree .Pat
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Old 03-26-2016, 01:44 PM   #27
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Do not agree .Pat


Come on Pat, I know you agree with my last paragraph

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Old 03-26-2016, 01:46 PM   #28
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Bob don't you think you are shifting the responsibility of your trailer workings onto the purchaser now . You paid for the trailer and you shouldn't have to work on it or go around checking out the systems when sometimes you can't or it is a learning curve which takes time . I still think the manufacturer needs to do a little more oversight and it is their responsibility . Pat
I don't see a problem with taking responsibility to verify everything works in my new $40k trailer before leaving the lot. I would hold ETI responsible to fix anything I find before I leave. Just kind of makes sense to go over everything to make sure everything works to your satisfaction. A heck of a lot easier to point out anything you find to the people at ETI and waiting an extra half hour for repair, then finding out after having driven hundreds or thousands of miles away.

If you get lucky, you find nothing. A few small things, no big deal, that's about what I'd expect buying an Escape.

A few big things, I'd think I was picking up my Starcraft again. Just for giggles, I should come up with a list of repairs I had to do to the Starcraft in the 8 years I had it. The Escape is a piece of cake.
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Old 03-26-2016, 01:50 PM   #29
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Some memories from my days in manufacturing (Large equipment costing up to $750,000) The company found that the best thing that could happen is the equipment was shipped with a couple minor problems. When the company (dealership) repaired the problems in the right way, the customers tended to be more impressed than the ones where there was absolutely nothing wrong at delivery. That being said, our Escape 19 was picked up with absolutely nothing wrong at the factory. Over the 2 years that we have owned it, we had an inverter go bad, a pump go bad & a window leak. None of these items were the fault of Escape and could not have been caught during the testing and inspection. I was impressed with Escape's quality checks - I believe each item on their list was checked 3 times with initials for accountability.
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Old 03-26-2016, 01:57 PM   #30
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Originally Posted by Greg A View Post
My guess is that with the increased production and larger facility there will be a dedicated QC person hired. Just judging from previous posts and things that got let out on our trailer, I don't think that position currently exists. Just little things on ours, but stuff that wouldn't have been handed to the consumer if a dedicated QC person was on staff.
ETI does things right based on their history, and as they grow even larger, I'm sure they will address this.
During our plant tour last September I asked our guide (who had worked in QC before Sales) if they had an incoming QC function. She said they did not. I think they should. I expect many QC issues emanate from outside suppliers, e.g. Anderson Hitches, and if a big enough problem someone at ETI takes ownership and resolves the problem. I gathered at least some of Anderson's products were dropped due to some finger pointing and a lack of desire on Anderson's part to recognize and solve the problem. The feeling I got while there was ETI was small enough and involved enough to trap a production problem and fix it.

I fully expect to have some break in issues when we get our 21. Anytime you put a house on wheels and vibrate it going down the road things are going to settle and change. As a newbie in RVs I expect to get myself educated on preventive maintenance and maintenance. That's why I like this forum so much. Lots of good advice from people willing to share their experience. I have learned a lot.
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