RML8555 Replacement by Dometic - Page 15 - Escape Trailer Owners Community

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Old 07-18-2015, 07:13 PM   #141
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Originally Posted by Brian B-P View Post
You may pay for labour over the allowance for the remove&replace service, or the costs of any other modifications done at the same time, but my understanding is that there is no charge from Dometic to be paid by the Escape owner.
Brian, remember that nothing about this R & R process from the start was easy- quite the opposite. Despite the best intentions of Reace & Co. all customers are at the mercy of the processes within a pretty large multinational corporation. My RV service center was given written instructions with the order of my two-door unit to charge me "the difference in price between the two models"- or $200. When I emailed Mark Wolschlager he replied that he "fixed it", and voila that instruction disappeared.

For any one contemplating a future swap I would suggest a large dose of patience and persistence to achieve what the original bargain was stated to be: (sic) doesn't matter how old the refrigerator is- it can be swapped for the RMD8555 at any time. Customer may have to pay for some re & re". The details distilled down to Dometic paying the first hour and customer for any additional time. From what I see here that is petty much how it is working out. The main problem is this agreement is not memorialized anywhere and seems to need constant overide by Mark. Could be worse.
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Old 07-18-2015, 08:21 PM   #142
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Cost me $60, but then I'm out there now fixing the install. Did not replace the upper rear gasket after trimming for the bigger fridge, or seal up the bottom rear.
Took this rookie 8 hrs today to remove, insulate the sides and top, install upper rear gasket, and reinstall the fridge. Would have been worth it to me to pay the $200 extra most of you folks are paying to get the job done right.
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Old 07-18-2015, 08:27 PM   #143
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Took this rookie 8 hrs today to remove, insulate the sides and top, install upper rear gasket, and reinstall the fridge. Would have been worth it to me to pay the $200 extra most of you folks are paying to get the job done right.
I agree I paid $450 for labor & then Dometic added $250
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Old 07-19-2015, 08:22 AM   #144
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Good to know about the Dometic charges. Ours is at the dealer here and ready for install. Hopefully it will be done next week. We will read all of these posts again and be ready with the info. Seems everyone has had a different experience.
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Old 07-19-2015, 08:43 AM   #145
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Yes, each repair shop operates differently. The only known in this unknown swap is if ETI performs the swap, I believe they do not charge for anything. Something to think about....
I did have the shop perform bearing and brake maintenance, both of which was not needed, gives one a peace of mind until next time.
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Old 07-19-2015, 10:51 AM   #146
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ETI charged me $225 plus an additional $47.50 to remove insulation that I added. With taxes bill was $286.13. Gas for return trip to Whitecroft, $189.00
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Old 07-19-2015, 01:02 PM   #147
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never in doubt, often wrong Sorry Jim, couldn't help myself.
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Old 07-19-2015, 01:03 PM   #148
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Also; for those who need it- here is ETI's Dometic rep's contact info:
mark.wolschlager@dometic.com
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Old 07-19-2015, 01:51 PM   #149
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Yep......, I was wrong....
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Old 07-19-2015, 02:58 PM   #150
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For those wondering where Whitecroft is; 8kms before Sun Peaks Ski resort.
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