RML8555 Replacement by Dometic

[Chapitre]

Bob,
Can you provide the name of the salesman? Or maybe now you have a name at Dometic for others to contact?
Thanks
Chapi

[tractors1]

Originally Posted by Chapitre

Bob,
Can you provide the name of the salesman? Or maybe now you have a name at Dometic for others to contact?
Thanks
Chapi

This is the ETI response I got last week. I figured I would just print it out and take it to a local warranty shop:

Hello Charlie, Thank you for your email. You can now take your fridge into any Dometic Authorized RV Service Center in your area and have the fridge re and re. If they have any questions or concerns please provide them with our email and I will provide them with our contact information for Dometic. Please feel free to forward any questions you may have.

Tammy Harmatuik, Business Manager Escape Trailer Industries Ltd. 43851 Industrial Way, Bldg. B Chilliwack, BC, V2R 4L2 Tel: 604 703 1650 Toll Free: 1 855 703 1650 Fax: 604 703 1651 info@escapetrailer.com

[padlin]

Originally Posted by Chapitre

Bob,
Can you provide the name of the salesman? Or maybe now you have a name at Dometic for others to contact?
Thanks
Chapi

PM sent

[jamman]

rmd8555 part manual (Australia, New Zealand): http://www.rvworldstore.co.nz/media/...rts_manual.pdf

[padlin]

In case anyone wants t know how long the whole swap process may take.

Originally Posted by padlin

Update: Steps taken for fridge swap

Contacted local Dometics repair tech, happens to be a mobile service. 6/11

Tech unable to find anyone at Dometic with any knowledge of the swaps being done. Contacted ETI, they provoided their salesmans info. Local tech went through them to get someone that is up on the problem. Was told to troubleshoot the fridge, they won't swap it unless there is a problem.

After a service call and a couple days of temp testing proved it NG, Dometic gave tech the go ahead to replace it with the new RMD model, Dometic to pay 1 hr labor. Fridge shipping at this time, supposed to take a few days. 6/18

Tech received the new fridge 6/24, installed this am. 15 days, start to finish. 1.5 hrs to do the swap.

[Rossue]

Mine shipped today from Indiana; eta Tuesday. Any insight to the R & R process is always useful to the rest of us. Did they re-use the Texas fans for example?

[padlin]

Originally Posted by Rossue

Mine shipped today from Indiana; eta Tuesday. Any insight to the R & R process is always useful to the rest of us. Did they re-use the Texas fans for example?

He did NOT reuse the Texas fan, the new fridge has one installed from the factory. Also said the Texas fan option had the temp sensor in the wrong place, probably would never have gone on.

[cpaharley2008]

Mine just arrived at the shop today, but can not be installed until 7/8 due to holiday and work backlog, so I'll be taking it down on 7/2 to drop off. If I'm lucky BlackJack will be home on the 9th or 10th of July. This will mean about 30 days between first call to shop to start the ball rolling. I'm going to have the brakes,tires and bearings checked while there also.

[Rossue]

Hi Bob- have never heard one come on in mine either. What was total hours charged?

[padlin]

Originally Posted by Rossue

Hi Bob- have never heard one come on in mine either. What was total hours charged?

Service call to diagnose problem last week, 1 hr @ $60.

Dometic pays 1 hour labor for R&R. Took 90 minutes as he had to trim the baffles a little to fit.

I did tell the tech I'd cover any extra time if he incurred any as I didn't want him rushing. As he spent an hour and a half, I expect to pay for that, although he did not mention it today.

Total actual time would be about 2.5 hrs.

[Rossue]

Thanks; Doug (Jamman) incurred 3 hours; my tech is working through some hiccup in communication he received from Dometic. Will post how it all works out. $118/hr out here, so figure about $250. Main thing is they do it right!!

[rbryan4]

Originally Posted by Rossue

Main thing is they do it right!!

Exactly. I'd gladly pay more for a job well done.

[paulw]

Reace & crew replaced mine yesterday...
They did the removal & new install, fixed a waterline leak, replaced a stabilizer I lost on the highway somewhere, checked the solar panel and replaced the sail switch in the furnace - I was there for about 4 hours.

[rbryan4]

Originally Posted by paulw

Reace & crew replaced mine yesterday...
They did the removal & new install, fixed a waterline leak, replaced a stabilizer I lost on the highway somewhere, checked the solar panel and replaced the sail switch in the furnace - I was there for about 4 hours.

Man, I envy those of you who live close to the factory. Never know what you're gonna get taking it to a local shop here.

[float5]

Originally Posted by paulw

Reace & crew replaced mine yesterday...
They did the removal & new install, fixed a waterline leak, replaced a stabilizer I lost on the highway somewhere, checked the solar panel and replaced the sail switch in the furnace - I was there for about 4 hours.

Was any of that under warranty or did you have to pay for it all? Do you think you left the stabilizer down? I take it that your furnace had stopped working.

[Mike Lewis]

Originally Posted by padlin

He did NOT reuse the Texas fan, the new fridge has one installed from the factory. Also said the Texas fan option had the temp sensor in the wrong place, probably would never have gone on.

I'm glad this question was asked and answered, as I'm going to take my trailer to ETI on Monday to have the fridge replaced (I'm still in the area) and had wondered about the fan.

If I have problems crossing the border again I'll be sure to let everyone know. I made an afternoon appointment just in case.

[Rossue]

Originally Posted by Mike Lewis

I'm glad this question was asked and answered, as I'm going to take my trailer to ETI on Monday to have the fridge replaced (I'm still in the area) and had wondered about the fan.

If I have problems crossing the border again I'll be sure to let everyone know.

Wha? Is there something we don't know?? Dude, you are a nomad, that's for sure.....kinda like Jim; it's a long way from FLA!

[paulw]

Originally Posted by Floating Cloud

Was any of that under warranty or did you have to pay for it all? Do you think you left the stabilizer down? I take it that your furnace had stopped working.

I paid the $125 ETI quoted for the fridge swap as well as the cost of the replacement stabilizer.
I expected to pay for the sail switch, but Reace did it for free... Yes, it wouldn't fire up.

I must have lost the stabilizer when I hit a chunk of metal on the freeway a few weeks back. We were in traffic and no way to avoid it. I didn't notice it was missing until I went to lower it last weekend. Reace checked for other damage and said the spray foam likely saved the shower drain pipe and gray tank from damage as it was chewed up in that area.

[paulw]

Originally Posted by rbryan4

Man, I envy those of you who live close to the factory. Never know what you're gonna get taking it to a local shop here.

Ya - I feel pretty lucky too... unfortunately Reace and his guys have become adept at swapping fridges . Too bad this happened.

[float5]

Originally Posted by paulw

I paid the $125 ETI quoted for the fridge swap as well as the cost of the replacement stabilizer.
I expected to pay for the sail switch, but Reace did it for free... Yes, it wouldn't fire up.

I must have lost the stabilizer when I hit a chunk of metal on the freeway a few weeks back. We were in traffic and no way to avoid it. I didn't notice it was missing until I went to lower it last weekend. Reace checked for other damage and said the spray foam likely saved the shower drain pipe and gray tank from damage as it was chewed up in that area.

Never thought about the spray foam being able to protect something like that. I guess it must have a little toughness to it.