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Old 03-27-2016, 04:09 PM   #11
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Quote:
Originally Posted by Rutterslo View Post
Now, what to do? I'm disappointed that when I called Escape with what then was a six month old trailer that they didn't offer more specific advice, and frankly, offer to at least help fully diagnose and fix the problem.
With any company it's often a matter of catching the right person.

In this case the trailer still isn't very old, and there is an established history with Escape: if it were me I would just call back, explain that I now understand the problem better, and ask for assistance with a solution.
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Old 03-27-2016, 04:12 PM   #12
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Originally Posted by Rutterslo View Post
Brian,
It sounds to me like you know what you're talking about. And I thank you for taking the time to craft such a complete response..

Now, what to do? I'm disappointed that when I called Escape with what then was a six month old trailer that they didn't offer more specific advice, and frankly, offer to at least help fully diagnose and fix the problem.

Meanwhile I am not that good a mechanic to feel comfortable replacing a water pump or install/repair a check valve, and not confident in the few RV repair places around here. Probably will just live with the problem. (Sigh)

Thanks again
Rutterslo , sorry you are having problems . Escape should be taking care of this , they did replace my 2 mo old pump . I had to change it out though . It is pretty easy just changing the wires that and unscrewing the inlet and outlet and putting it back . There are 4 square drive screws holding your pump under bed , you undo and then put back . The hardest part is laying on your side and working there . I have a 19 too and my pump was under bed on frig side at front . Rags to capture a little water that comes out when you unscrew hoses . That's it . I am not good with electrical but if I remove items just reverse and put it back . Pat
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Old 03-27-2016, 04:17 PM   #13
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Take pictures as you go, each step of the way.
That will help you put things back in the right place.
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Old 03-27-2016, 05:00 PM   #14
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Take pictures as you go, each step of the way.
That will help you put things back in the right place.
Thanks Glenn I forget about pictures too . Pat
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Old 03-27-2016, 05:29 PM   #15
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Originally Posted by Brian B-P View Post
With any company it's often a matter of catching the right person.

In this case the trailer still isn't very old, and there is an established history with Escape: if it were me I would just call back, explain that I now understand the problem better, and ask for assistance with a solution.
I'd be very surprised if Reace does not offer to replace the pump on this new of an Escape now that you have diagnosed the problem
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Old 03-27-2016, 06:14 PM   #16
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Mine did that once...
I turned off the city water and turned on the faucets to let out pressure. Then I turned on the water pump and let the water run for a couple of minutes. Never had it happen again. But whenever I'm "hooked up", I do check the tank level periodically.
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Old 03-27-2016, 11:04 PM   #17
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Originally Posted by Rutterslo View Post
Has happened twice.

Started out with tank about 1/2 full. Hooked up hose to use campground water. After several days noticed water spilling out of the overflow valve near hose bibb. Looked and found tank was completely full.

Called Escape first time. They said: use water in the tank and pump for a while. It will drain tank a bit so it doesn't over flow and all will be well. They said: it happends. Some anomalie (weird thing) about the system. In effect, live with it.

We did.

Happened again this Spring.

What's going on here? Sounds like the fresh water system is filling the tank slowly but surely.

I can live with it, but it's annoying.

Anyone else have this problem? Find a solution?
Mine did the same last summer when I hooked up to "city" water for the first time. I emailed ETI and they gave me the choice of doing the replacement myself of having an RV dealer do it. All they asked of me was to send then the serial number of the defective pump.
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Old 03-27-2016, 11:57 PM   #18
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Our 19 has developed this issue as well. Although I am not particularly mechanic minded, I think it would be very easy to install a replacement pump, providing that the replacement is the same make and model of the faulty one. (Now to figure out the make and model!)

Quick follow-up,
I just went through the paperwork provided when we purchased the trailer and found the make and model #. It is an Artis pump, Model PDS1RV2.5

So, I'll give ETI a call just to confirm this, then find a nearby source for a new pump.
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Old 03-28-2016, 01:15 AM   #19
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Seems like they are making a lot of junky pumps now . In 30 + years only changed first 2 RV's , one each in 12 years each . Escape trailer changed pump 2. Times already . Better carry a spare looks like a trend . Pat
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Old 03-31-2016, 08:08 PM   #20
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Just to let you all know that following what I thought was the gist of your advice, I called Escape. We determined that my pump was in fact one with which they had a problem, and will be sending me a new pump and helping with the cost of having someone more skilled and knowledgeable than I am install it. Thanks for all the great advice!
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