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Old 10-02-2017, 06:22 AM   #1
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Questions when ordering new?

We are contemplating ordering a new 21' and was wondering if the options link or drop down on the ETI web page is a full and complete list of available options or just a list of major options. When placing an order are you presented a more detailed list that might contain other choices. I realize from reading threads that you can request specific upgrades before build. Are there any things not listed that you feel strongly about that you added before your build sheet finalization? How long do you have from deposit to lock in a date, to finalizing a build sheet?
Thanks in advance for any help concerning our choices on 21' order.
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Old 10-02-2017, 06:37 AM   #2
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Welcome Oldsalt,
If you use the google search at the bottom of the Search drop down above, type in something like "unlisted options". There are a number of threads on this subject, here's just one.

Little known, unusual options or custom requests

Keep in mind that ETI has changed what they will and will not do as they have grown recently. Once you find some you want it's best to drop them an email and ask if you can still get said options.
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Old 10-02-2017, 06:57 AM   #3
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This thread is of particular interest to me as we are considering the purchase of a 21 as well.

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Old 10-02-2017, 07:50 AM   #4
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Just ask away and we will give you an opinion, but ETI would be a good starting point because some changes they will not perform.
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Old 10-03-2017, 07:59 AM   #5
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Thanks to all who responded. War Eagle reached out and answered all of my questions. SPECIAL BIG THANKS TO WAR EAGLE for being so helpful!!!!
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Old 10-03-2017, 10:01 AM   #6
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ordering process

I believe that there is a need to document the ordering process including delivery and orientation. I've read several threads that clarified that many do not know that you must call ETI to schedule delivery of your RV because completion date is NOT delivery date or the date you can pick up your camper/RV.

Things like the need to schedule an appointment for delivery need to be clarified or outlined. I understand that this process may/will change as ETI changes their procedures, but a lot of good will as well as reduction in misunderstand and time on the phone would be eliminated if Tammy or someone from ETI would simply produce a PDF of the ordering process with phone numbers and approximate time lines.

Just my $.02...
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Old 10-03-2017, 10:12 AM   #7
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Quote:
Originally Posted by TheWanderers View Post
I believe that there is a need to document the ordering process including delivery and orientation. I've read several threads that clarified that many do not know that you must call ETI to schedule delivery of your RV because completion date is NOT delivery date or the date you can pick up your camper/RV.

Things like the need to schedule an appointment for delivery need to be clarified or outlined. I understand that this process may/will change as ETI changes their procedures, but a lot of good will as well as reduction in misunderstand and time on the phone would be eliminated if Tammy or someone from ETI would simply produce a PDF of the ordering process with phone numbers and approximate time lines.

Just my $.02...
Sounds good. Make the suggestion straight to ETI. Although Reace and Tammy are members here, they don't spend a lot of time reading. Here's their contact info for your suggestion: Contact Us
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Old 10-03-2017, 11:40 AM   #8
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Originally Posted by oldsalt View Post
Thanks to all who responded. War Eagle reached out and answered all of my questions. SPECIAL BIG THANKS TO WAR EAGLE for being so helpful!!!!
You may want to post the information you received to be helpful so others on the forum can learn about these items.
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Old 10-03-2017, 03:58 PM   #9
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Thanks Donna. I've copied and pasted my post there on behalf of everyone here. Hope this helps.

Quote:
Originally Posted by Donna D. View Post
Sounds good. Make the suggestion straight to ETI. Although Reace and Tammy are members here, they don't spend a lot of time reading. Here's their contact info for your suggestion: Contact Us
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Old 10-03-2017, 05:02 PM   #10
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Some of the timeline of events is detailed in the original build sheet information sent out by ETI. I'd have to go back and read all my previous e-mail communications with ETI, but I believe I recall that once our camper entered production, ETI reminded us of the need to schedule an orientation, and then I had to remind them that we were having our trailer delivered, and I asked how much, if any, orientation the delivery truck driver could provide. If so, perhaps some responsibility rests with us, prospective and in-process buyers, to more carefully read and understand all the information that ETI sends out to us. It's easy to get excited about options an such and skip parts of communications that don't seem as important at the moment. Does anyone else recall getting a notice (by e-mail) from ETI that they needed to schedule an orientation once their trailer entered production? Granted, production time has been greatly reduced with their recent expansion. Or maybe it was all just a schnapps-induced hallucination.....
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