Amazon follies - Escape Trailer Owners Community

Go Back   Escape Trailer Owners Community > Escape Me | General Topics > Cyber Campfire
Click Here to Login

Reply
 
Thread Tools Display Modes
 
Old 03-24-2018, 10:34 AM   #1
Senior Member
 
Mike Lewis's Avatar
 
Join Date: Feb 2013
Location: Santa Rosa County, Florida
Trailer: 2014 Escape 21
Posts: 1,851
Amazon follies

Unlike most people, I have frequent problems when I order stuff from Amazon-- I will forget a variable and end up with the wrong size / wrong color, or receive a defective product, etc., and have to return it. But my last attempt takes the cake.

I recently bought an antique bookcase from a dealer in Pensacola. It needed additional shelf pins. This bookcase takes 6mm shelf pins, which turned out to be rare, at least in the U.S. Most shelf pins are 5mm, 1/4-inch, or 7mm. So I ordered some 6mm shelf pins from an Amazon reseller. A few days later I got a text saying my package had arrived, so I went out to the mailbox and found a padded envelope. It was empty. The padded envelope was defective and it opened along a seam to let the box containing the pins fall out. The shipper was USPS.

I went down to my local post office, thinking that maybe the pins had fallen out there. They looked, but nope. I've never seen this particular problem before with an Amazon shipment.
__________________

__________________
Mike Lewis
Photos and travelogues here: mikelewisimages.com
Mike Lewis is offline   Reply With Quote
Old 03-24-2018, 11:11 AM   #2
Senior Member
 
Join Date: Jul 2014
Location: Somewhere, Florida
Trailer: 1804 Schooner
Posts: 1,642
Ultimately, it is Amazon’s responsibility to ensure that the item is delivered to you. Call customer service and complain. (888) 280-3321‬
__________________

__________________
“Quoth the Raven, ‘Nevermore’......” E. A. Poe
C&G in FL is offline   Reply With Quote
Old 03-24-2018, 11:29 AM   #3
Site Team
 
rbryan4's Avatar
 
Join Date: Jun 2014
Location: Canyon Lake, Texas
Trailer: 2015 19 "Past Tents", 2018 F150 2.7L Ecoboost
Posts: 9,349
When it comes to Amazon resellers, it's usually best to contact the reseller first. If they can't correct the problem, then contact Amazon. Resellers live and die by their customer ratings on the site, and most of them will respond quickly.
__________________
"You can't buy happiness, but you can buy an RV. And that is pretty close."
rbryan4 is offline   Reply With Quote
Old 03-24-2018, 11:31 AM   #4
Senior Member
 
MyronL's Avatar
 
Join Date: May 2013
Location: Edgewood, New Mexico
Trailer: 2013 Esc19/'14 Silvrado
Posts: 2,557
You can always pin your hopes on Amazon's charitable concern. Otherwise, drill out the holes to 6mm.
__________________
Myron
"A billion here, a billion there...add it all up and before you know it you're talking real money." Everett Dirkson
MyronL is offline   Reply With Quote
Old 03-24-2018, 11:32 AM   #5
Site Team
 
rbryan4's Avatar
 
Join Date: Jun 2014
Location: Canyon Lake, Texas
Trailer: 2015 19 "Past Tents", 2018 F150 2.7L Ecoboost
Posts: 9,349
Quote:
Originally Posted by MyronL View Post
You can always pin your hopes on Amazon's charitable concern. Otherwise, drill out the holes to 6mm.
I think the holes were already 6mm. The issue was finding fat enough pins.
__________________
"You can't buy happiness, but you can buy an RV. And that is pretty close."
rbryan4 is offline   Reply With Quote
Old 03-24-2018, 11:43 AM   #6
Senior Member
 
tdf-texas's Avatar
 
Join Date: Nov 2015
Location: Baytown, Texas
Trailer: 2017 21' Escape
Posts: 1,073
I think it is more a fault of USPS than Amazon but I think I'll leave that subject alone.

__________________
If It Isn’t Perfect, It Isn’t Finished
tdf-texas is offline   Reply With Quote
Old 03-24-2018, 12:00 PM   #7
Senior Member
 
Mike Lewis's Avatar
 
Join Date: Feb 2013
Location: Santa Rosa County, Florida
Trailer: 2014 Escape 21
Posts: 1,851
I contacted the reseller. They responded, saying that they would approve a reshipment of the pins to me, but I would need to go through Amazon. So I submitted a return request to Amazon, checking the box "Item missing from package". My "return" will consist of an envelope containing the defective padded envelope, with an explanatory note.

I will drill out the holes in the bookcase only as a last resort, as it's old and I'm clumsy. I don't want to damage it. A friend and I were able to get the thing home without breaking the glass in its doors. This was too easy, I thought, and I was right.
__________________
Mike Lewis
Photos and travelogues here: mikelewisimages.com
Mike Lewis is offline   Reply With Quote
Old 03-24-2018, 12:02 PM   #8
Site Team
 
cpaharley2008's Avatar
 
Join Date: Jun 2010
Location: Chilliwack, British Columbia
Trailer: 2019 2ndG Escape 21'LE DejaView pulled by 2014 Ram Hemi/8sp
Posts: 17,644
I always found 3rd party resellers on amazon are quick to respond and make good, it is those bad reviews they try to avoid.
__________________
Jim
Never in doubt, often wrong.....
cpaharley2008 is offline   Reply With Quote
Old 03-24-2018, 12:11 PM   #9
Senior Member
 
Patandlinda's Avatar
 
Join Date: Sep 2013
Location: Ventura County, California
Trailer: 2013 19 Escape
Posts: 5,149
Quote:
Originally Posted by Mike Lewis View Post
Unlike most people, I have frequent problems when I order stuff from Amazon-- I will forget a variable and end up with the wrong size / wrong color, or receive a defective product, etc., and have to return it. But my last attempt takes the cake.

I recently bought an antique bookcase from a dealer in Pensacola. It needed additional shelf pins. This bookcase takes 6mm shelf pins, which turned out to be rare, at least in the U.S. Most shelf pins are 5mm, 1/4-inch, or 7mm. So I ordered some 6mm shelf pins from an Amazon reseller. A few days later I got a text saying my package had arrived, so I went out to the mailbox and found a padded envelope. It was empty. The padded envelope was defective and it opened along a seam to let the box containing the pins fall out. The shipper was USPS.

I went down to my local post office, thinking that maybe the pins had fallen out there. They looked, but nope. I've never seen this particular problem before with an Amazon shipment.
Went through 2 deliveries with Amazon for my Victron MPPT solar controller and dongle . It was the Amazon delivery van . Each time the driver threw the packages about 20 ft over the gate. The items were packaged in a envelope instead of a box . Asked for the second please put in a box , didn't happen . The envelope were torn open and one had water in it from the rain . Both returned and bought from a boating store that was fast and nicely packaged in a box. Just cost about 8 .00 more for shipping I didn't have to pay with Amazon . The gate is only 4 ft tall and there is a tall motor right there that Ups and sometimes the post office puts my packages on . I was sitting watching to catch the driver but sometimes there are fast . This is a usual occurrence with Amazon shipping for us. If it's not electronics I don't mind except for yesterday's dicor delivery in a too small box that bent the tube sprout and straightened it made it leak . But then I will order a small item and it comes in a huge box Pat
Patandlinda is offline   Reply With Quote
Old 03-24-2018, 03:55 PM   #10
Senior Member
 
MyronL's Avatar
 
Join Date: May 2013
Location: Edgewood, New Mexico
Trailer: 2013 Esc19/'14 Silvrado
Posts: 2,557
Agreed, drilling is bad. How about wrapping the 5mm pins with enough tape to snug it all up?
__________________

__________________
Myron
"A billion here, a billion there...add it all up and before you know it you're talking real money." Everett Dirkson
MyronL is offline   Reply With Quote
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off






» Featured Campgrounds

Reviews provided by

Disclaimer:

This website is not affiliated with or endorsed by Escape Trailer Industries or any of its affiliates. This is an independent, unofficial site.



All times are GMT -5. The time now is 03:37 AM.


Powered by vBulletin® Version 3.8.8 Beta 4
Copyright ©2000 - 2019, vBulletin Solutions, Inc.
Copyright 2012 Social Knowledge, LLC All Rights Reserved.