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Old 08-16-2019, 10:23 PM   #1
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E-commerce hell (long)

Summary-- I have an extraordinarily hard time buying stuff online (and in stores for that matter, but that's another story). I haven't heard anyone else complain about this, so I wonder if for some reason it's just me. In particular, I find that:
- search engines don't work
- websites don't work
- voicemail is a confusing mess
Do others have this problem?


Long rant-- A couple of years ago Fred (Red Dog) posted an excellent tutorial on how to convert the closet in an Escape 21 into a pantry using pull-out wire drawers:
Shelves for the closet on 2017 21' Escape

I decided I'd better go ahead and do this before my next long trip, so I tried to order the pull-out wire drawers from their manufacturer, Rev-A-Shelf. It turns out that Rev-A-Shelf's website is a mess. I couldn't find the item by model number and the website was arranged so that similar items didn't seem grouped together. They have a downloadable catalog. I tried this but the catalog isn't in PDF format and it had problems downloading, for some reason. I gave up.

Next I tried to search the model number via a search engine. This gave me Amazon, which had similar items but not the one I wanted, and a deep link into Lowe's website. When I went there I was denied permission to look at the page. But that gave me a hint that Lowe's might have the drawers.

I started from the top of Lowe's website and searched. Sure enough they had it. Yay! I started to place the order, filling out my name and address, credit card info, etc, until I got to the bottom of the screen and it said we will ship the item to your nearest Lowe's in Metairie, Louisiana. This store is more than 200 miles from me, but for some reason both Lowe's and Home Depot think I live there. To correct the nearest store to Pace, Florida I had to go back to the top of the webpage and make the change. This erased everything else I had entered so I had to enter it all again (name, address, payment info, etc.). I got to the bottom of the page and it barfed on my phone number. It didn't like it. I tried another number and it didn't like it, either. Finally I got a message that the order had failed. Time to call Lowe's.

I called and got Lowe's automated answering system. I followed it and may have made a mistake, because it took me to dishwasher sales. Fine, I thought, I'd just ask the person who answers to redirect the call to the proper place. I ended up talking to a woman whom I couldn't convince that I didn't want to buy a dishwasher. I finally hung up on her.

I started over, being careful with the voicemail this time. I finally found an intelligent person who walked me through the purchase process and took the order. I made sure I got an email confirmation from him before hanging up, and praised him effusively in the follow-on survey. But, dang!

I have to go through stuff like this quite frequently. I can't be the only one. Do others have this problem?
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Old 08-16-2019, 10:31 PM   #2
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E-commerce hell (long)

I think it’s just you. Unfortunately I have the opposite problem where it’s way too easy to buy stuff online. Consider yourself lucky.
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Old 08-16-2019, 10:33 PM   #3
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Of course.
I tried to order pizza last night, as I've done before. Got through it all and it asked if I wanted delivery or pickup and displayed my address. I clicked on delivery. Next step was confirmation and I couldn't.
Eventually, I discovered a small circle to click to confirm my address. Have no idea why clicking on the delivery button that displayed my address wasn't adequate.
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Old 08-16-2019, 10:39 PM   #4
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Definitely not a perfect world when it comes to websites.

My most common annoyance is when I go to the Home Depot site. It defaults to a small town 300 miles away. I dutifully "change stores" and it lets me select the local store as my store. (Quantities and availability are different in different locations) Next time I go online to Home Depot............, drives me nuts.

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Old 08-16-2019, 10:42 PM   #5
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My Mac thinks I'm in Vernon, BC.
When it comes to Home Depot and Canadian Tire, I think your preferred store will stick if you register. Otherwise, clicking on a link probably won't follow the same route.
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Old 08-16-2019, 11:16 PM   #6
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I feel for you Mike. I agree with Scott, for some websites it's waaay to easy to buy! Others, are a PITA. Especially if they have multiple locations. Lowes and Home Depot are amongst the worst. First I ALWAYS check to make certain "MY Store" is the correct store. Just like Jim, mine is almost never right. I fix that. But truly, I'm often just trying to check their inventory, not ordering 'online,' and if I AM going to order online I'm checking to see if they have "free ship to store" and it better be the right store!

The most important thing I've found, is I must slow down and read absolutely everything on the page before I click "submit." Trying to fix it after the fact is
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Old 08-17-2019, 05:54 AM   #7
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I have to change stores too, thinks I live 100 or so miles to the east. The IP that is sent to the stores server can be kind of convoluted. If I look at what this forum thinks is my IP and look up it's location, it shows NYC. 100 or so miles south.
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Old 08-17-2019, 06:27 AM   #8
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Would agree about some frustrations. One of the things that bothers me is how many items they sell that can only be shipped not an in stock item. Many times I want things now so have to spend that extra time seeing if they have it and at what location.

Enjoy the journey.

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Old 08-17-2019, 06:39 AM   #9
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Sometimes you have to leave the house and breath the air and then go to a local store where they can not put you on hold nor ignore you!
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Old 08-17-2019, 07:17 AM   #10
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Quote:
Originally Posted by Donna D. View Post
The most important thing I've found, is I must slow down and read absolutely everything on the page before I click "submit." Trying to fix it after the fact is
Good point. I didn't even notice the "My Store" variable until I was at the bottom of the page on Lowe's website. It probably didn't help that this is the first time I've tried to order something online to be picked up in a store (I think). I'll be more careful next time.
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