Anyone have construction problems? - Page 2 - Escape Trailer Owners Community

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Old 05-14-2015, 07:44 PM   #11
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As advised by many on the forum, we spent our first night camped near ETI.
A most excellent piece of advice which we followed last week. A light that was working during our trailer orientation stopped working the next day. We drove back to ETI and they replaced it on the spot. Reace also gave us a sample of that famous ETI customer service and I drove away a very happy camper with more than I had any reason to expect.

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You cannot ask for better customer service than I have received from ETI.
You can say that again...

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Old 05-14-2015, 08:06 PM   #12
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As advised by many on the forum, we spent our first night camped near ETI.
Or better yet do like I did, and go camping with them for the weekend the day you do the pick up.
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Old 05-14-2015, 08:38 PM   #13
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Only 2 minor issues on pickup. The water connector for the toilet was not threaded properly so was dripping when we connected to a water source. Thankfully it was an easy fix to unscrew it and thread it on properly. Second was a screw that holds the shelf above the bed has stripped the hole it's put into and I'm afraid to try a longer screw. The shelf seems secure without it so I've left it for now.

What is so great about Escape is their willingness to quickly help you out. I broke my rear window and they had one shipped out to me immediately, I received it in less than a week. Reace even told me how to replace the window and supplied us with everything we needed to perform the window replacement, but because our son threw a frisbee through a (closed) basement window at home, we got the window installer to install the window on our Escape for us while he was repairing the basement window.
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Old 05-14-2015, 09:10 PM   #14
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Quick fix for a stripped hole in wood is a hard round style tooth pick and some wood glue. Dab some wood glue on the tooth pick slip it into the hole down as far as it will go. Let dry trim off excess with a sharp razor knife reinstall screw done if the hole is slightly larger then the round tooth pic slip a flat tooth pick in next to it. Becareful not to over tighten the screw. If the above does not work do not go longer that could end badly lol just take the screw to a hardware store and have them give you the same length but one diameter size larger .

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Old 05-14-2015, 09:25 PM   #15
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'EL YES I've had construction problems. I can't get the dang auto exterior wash and wax to work. I'm thinking it's connected to the auto interior clean and straighten option. Does anyone know where the switch is?

Laura, this is Ten Forward: The name I choose for my trailer
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Old 05-14-2015, 09:41 PM   #16
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'EL YES I've had construction problems. I can't get the dang auto exterior wash and wax to work. I'm thinking it's connected to the auto interior clean and straighten option. Does anyone know where the switch is?
Ha! We have a very effective voice-activated, automatic, exterior wash/wax system. Susannah says in a low, calm voice: "Alan, you want dinner tonight, you wash...".

Works every time.

<== Susannah, note the flowers.

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Old 05-14-2015, 10:52 PM   #17
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Originally Posted by Donna D. View Post
'EL YES I've had construction problems. I can't get the dang auto exterior wash and wax to work. I'm thinking it's connected to the auto interior clean and straighten option. Does anyone know where the switch is?
It's probably inside that clothes washer/dryer/dishwasher combo unit I read about on another thread. Hee, hee, hee.

Oh, and I get to view a 21' tomorrow! Ssssooo looking forward to it. Gotta make sure my camera is all charged up. Already warned the owner I'm standing in the bathroom to see how I fit and flopping on the bed.

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Old 05-14-2015, 10:58 PM   #18
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Which 21 owner is showing Laura; ETI pays a nice referral fee FYI.
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Old 05-14-2015, 11:40 PM   #19
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Which 21 owner is showing Laura; ETI pays a nice referral fee FYI.
Yes, I read about that in other posts, so I was well aware of that.

I had someone with a 5th wheel contact me and I need to follow up for a good time/day. And someone else, but need to read the posts to see what they own. If it's a 19 footer, then I'll have all the sizes I'm interested in covered.

Now to check into the rally a bit more! And when hubby can take a day or two off so we can go to the factory.

Whew!
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Old 05-15-2015, 12:43 AM   #20
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We bought a motorhome which had many (a dozen or more) non-trivial issues. I believe that a major reason that RVs have more problems than cars is that they are built in relatively small volumes, so some issues don't get sorted out for a long time, if ever. My motorhome has a fundamentally unworkable fresh water tank vent design, but because only one floorplan variant of the series has the issue (due to a slide-out in the way of the normal vent) they still haven't worked it out.

Escape Trailer Industries is small even by RV industry standards, so they should have even more of these problems, and a buyer should be prepared to hit some. The pride Escape people taking in making their product, and their responsiveness to customers, seems to more than make up for this.
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