Costly Beauracratic ignorance Rant - Escape Trailer Owners Community

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Old 02-20-2018, 02:20 PM   #1
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Costly Beauracratic ignorance Rant

I just need to vent. Went to our local DMV here in Florida to title/license our new 19. All went well until it came time to pay. The taxes seemed excessive so I asked what figure she used to calculate them.... since I had already explained the exchange rate and pointed out the line on the bill of sale that says "Amount in U.S. funds". She said it did not matter, they had to go by the total amount shown. I said this isn't right, I didn't pay that much and again showed her the U.S. funds line.

She went and got her supervisor. I showed her the difference and explained this is because of the exchange rate. She looked at me and said "that doesn't make any sense. It says amount paid in Canadian Funds and amount paid in U.S. funds. If you add those together, it's almost double what you paid.". I **** you not, she refused to understand what the exchange rate is.

I was getting pissed off. She finally said "They should have issued the sales price in U.S. dollars. We don't have a choice, we have to use that line"...indicating the Canadian amount. It was basically that way or no way.

Her ignorance and bullheadedness cost me an extra $500 - $600 in taxes.

On a positive note, I now have title and tags for our new 19.
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Old 02-20-2018, 02:38 PM   #2
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Wow, just wow. You're nicer than me. I would have left and found another DMV. OR everyone has a boss, I would have found out who "she" has for a boss... go to the top! AND, baring that... go to the MAIN DMV. Here in Portland we have at least 18 satellite DMV offices, the main office for Oregon is south about 60 miles. $500-600 buys a lot of fuel...

Contact the head office, get a refund! You did not pay in Canadian funds, you payed in US dollars. (And these people propagate...)
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Old 02-20-2018, 02:39 PM   #3
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wow unbelievable ignorance and poor customer service!
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Old 02-20-2018, 02:40 PM   #4
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yes i would rant too!
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Old 02-20-2018, 02:42 PM   #5
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You should get a refund, do not let them snowball you. Contact your local state representative and ask for their intervention. Use the government to fight the government and you can fight city hall and win.
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Old 02-20-2018, 02:51 PM   #6
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Just two question , " Is the DMV supposed to assume the exchange rate shown on your form is correct or should they have an exchange rate table available for every currency. in the world that is updated continually ?
I understand your frustration but like I was told many times
"Your job is not to make policy " Maybe the clerk was not being ignorant or stubborn but only following the rules and trying to keep her job.

Just something to consider !!
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Old 02-20-2018, 02:57 PM   #7
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Quote:
Originally Posted by steve dunham View Post
Just two question , " Is the DMV supposed to assume the exchange rate shown on your form is correct or should they have an exchange rate table available for every currency. in the world that is updated continually ?
I understand your frustration but like I was told many times
"Your job is not to make policy " Maybe the clerk was not being ignorant or stubborn but only following the rules and trying to keep her job.

Just something to consider !!
It's really not all that difficult. The exchange rate is when ETI accepts the funds. I have paperwork that shows in Canadian funds and what I paid in US funds. Dan should have paid taxes on US funds not Canadian "value."
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Old 02-20-2018, 03:11 PM   #8
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yes i had both US funds and Canadian funds on my paper work . the clerk in my office had no issue with it. She even looked on line to find the length of the trailer when i didn't have it.
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Old 02-20-2018, 03:13 PM   #9
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they can easily check the rate if they like-they have computers - but she did use the one on the paper work because it was the rate the day i bought it.
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Old 02-20-2018, 03:17 PM   #10
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It takes time to battle incompetence, but there's no way I'm paying hundreds more in taxes. I'd just go to another dmv office if nobody there could help me. That or a letter of complaint to the DMV headquarters, with names, dates and times. You are due a refund.
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