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07-06-2015, 06:51 PM
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#1
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Senior Member
Join Date: Jul 2012
Location: O town, British Columbia
Trailer: 2014 Escape 21 "Lightning"
Posts: 1,467
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ETI email improvements
Quote:
Thank you for contacting Escape Trailer Industries.
Please note we are currently updating our email system to serve you better.
We appreciate your patience during this transitionary period. All emails received will be redirected accordingly. However, if you do not receive a response to your email within two business days please contact us at 1.855.703.1650
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Must be humming over there.
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07-06-2015, 07:35 PM
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#2
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Site Team
Join Date: Nov 2008
Location: Portland, Oregon
Trailer: 2014 Escape 5.0 TA
Posts: 11,023
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Bruce, I don't see anything different in the message then any other message I've received over the past half-dozen years or so...
I always get a reply QUICKLY, unless it's a holiday or I send ETI a message on Sunday. Even Saturday... they're responding. Do Reace or Tammy ever sleep?
__________________
Donna D.
Ten Forward
2014 Escape 5.0TA
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07-06-2015, 07:40 PM
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#3
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Site Team
Join Date: Jun 2014
Location: Canyon Lake, Texas
Trailer: 2015 19 "Past Tents", 2021 F150 Lariat 2.7L EB
Posts: 10,222
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Quote:
Originally Posted by Donna D.
Do Reace or Tammy ever sleep?
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Yes. When they're camping.
__________________
"You can't buy happiness, but you can buy an RV. And that is pretty close."
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07-06-2015, 08:19 PM
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#4
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Senior Member
Join Date: Jul 2012
Location: O town, British Columbia
Trailer: 2014 Escape 21 "Lightning"
Posts: 1,467
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I thought it was different than day in, day out usual.
Guess not, carry on. They should change their generic message though.
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07-06-2015, 08:26 PM
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#5
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Site Team
Join Date: Nov 2008
Location: Portland, Oregon
Trailer: 2014 Escape 5.0 TA
Posts: 11,023
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Quote:
Originally Posted by rbryan4
Yes. When they're camping.
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I've camped with both at the Oregon Gathering for probably the last eight years... I'm betting Tammy was sending out emails sometime over the weekend! Gotta love that Customer Service
__________________
Donna D.
Ten Forward
2014 Escape 5.0TA
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07-06-2015, 08:40 PM
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#6
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Senior Member
Join Date: Oct 2008
Location: North Vancouver, British Columbia
Trailer: 2009 Escape 17B 2020 Toyota Highlander XLE
Posts: 17,136
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I sent an email July 2 at 9:34 am and got a response July 3 at 10:46 am.
Message they posted is that their email is being worked on and may slow response time. Why are we discussing this?
__________________
What happens to the hole when the cheese is gone?
- Bertolt Brecht
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07-06-2015, 09:00 PM
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#7
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Site Team
Join Date: Jun 2014
Location: Canyon Lake, Texas
Trailer: 2015 19 "Past Tents", 2021 F150 Lariat 2.7L EB
Posts: 10,222
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Quote:
Originally Posted by gbaglo
Why are we discussing this?
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A question I've asked myself from time to time.
__________________
"You can't buy happiness, but you can buy an RV. And that is pretty close."
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07-08-2015, 11:34 AM
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#8
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Senior Member
Join Date: Jul 2012
Location: O town, British Columbia
Trailer: 2014 Escape 21 "Lightning"
Posts: 1,467
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Well Glenn, I posted this on the ETI discussion forum to let people know that ETI might have some lost emails in the switch over from whatever their old system was to whatever their new system is.
Yes, ETI an outstanding history with returning emails, however new and potential customers MAY have an email go missing, which would suggest, to me, that a phone call might be in order to ETI for urgent business.
Clear now?
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07-08-2015, 11:59 AM
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#9
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Senior Member
Join Date: Oct 2008
Location: North Vancouver, British Columbia
Trailer: 2009 Escape 17B 2020 Toyota Highlander XLE
Posts: 17,136
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Yup. That is clear. I didn't read all that into the original post.
__________________
What happens to the hole when the cheese is gone?
- Bertolt Brecht
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