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Old 05-08-2016, 08:54 PM   #1
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Fresh Water Tank Filling When Connected to City Water

I know this is not suppose to happen, but when I'm connected to city water, the fresh water tank fills and then leaks out the fill spout for the city water. I have opened the drain valve and completely emptied the tank, then a day later it is full again. I wonder if the water might be seeping past the pump into the tank. Any help in resolving this would be greatly appreciated.
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Old 05-08-2016, 11:13 PM   #2
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Fresh Water Tank Filling When Connected to City Water

This is something im really curious about too. I thought the water hookup completely bypasses the fresh water tank, pump included? Also, is the hot water tank the first to fill? I'm under the impression that both tanks need to be emptied independently, but I've only had to empty the fresh water in the short time I've owned mine.


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Old 05-08-2016, 11:25 PM   #3
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If you are connected to city water, the pump should not be used. It should be off. I don't know if that is your problem, however.
To fill the hot water tank, I connect to city water and then open the water heater pressure relief valve until water shoots out for a couple minutes. To empty the hot water tank, you remove the anode. That is separate from the fresh water tank drain.
The relief valve is top center in the pics and the anode is at the bottom centre.
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File Type: jpg anode relief valve.jpg (178.6 KB, 40 views)
File Type: jpg anode relief valve open.jpg (172.0 KB, 40 views)
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Old 05-08-2016, 11:55 PM   #4
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I'd call ETI as your unit is under warranty. Sounds like the pump/check valve to me. Tank is on one side, city water feed on the other.

Someone else posted about this not too long ago.
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Old 05-09-2016, 12:04 AM   #5
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Quote:
Originally Posted by Scuba55 View Post
I know this is not suppose to happen, but when I'm connected to city water, the fresh water tank fills and then leaks out the fill spout for the city water. I have opened the drain valve and completely emptied the tank, then a day later it is full again. I wonder if the water might be seeping past the pump into the tank. Any help in resolving this would be greatly appreciated.
Hi: Scuba55... We had the same problem. It was the pump itself not holding back the water from entering the fresh tank. The solution was to replace the pump. I called Reace and he sent a new pump. I put it in myself about a 20 min. job. Alf
escape artist N.S. of Lake Erie
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Old 05-09-2016, 02:46 AM   #6
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Quote:
Originally Posted by padlin View Post
Sounds like the pump/check valve to me. Tank is on one side, city water feed on the other.

Someone else posted about this not too long ago.
Quote:
Originally Posted by escape artist View Post
... We had the same problem. It was the pump itself not holding back the water from entering the fresh tank.
I agree.

Here's the recent example of this problem which Bob mentioned:
Water tank overflow
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Old 05-11-2016, 09:17 AM   #7
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Originally Posted by escape artist View Post
Hi: Scuba55... We had the same problem. It was the pump itself not holding back the water from entering the fresh tank. The solution was to replace the pump. I called Reace and he sent a new pump. I put it in myself about a 20 min. job. Alf
escape artist N.S. of Lake Erie
Alf, you hit the nail on the head. Its the pump check valve, unfortunately, its out of warranty, but I am going to ask Sureflo to cover it as its not that long out of warranty. If not, I'll just have to eat it.

Thanks to everyone who contributed to this thread!
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Old 05-11-2016, 09:19 AM   #8
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Originally Posted by gbaglo View Post
If you are connected to city water, the pump should not be used. It should be off. I don't know if that is your problem, however.
To fill the hot water tank, I connect to city water and then open the water heater pressure relief valve until water shoots out for a couple minutes. To empty the hot water tank, you remove the anode. That is separate from the fresh water tank drain.
The relief valve is top center in the pics and the anode is at the bottom centre.
You're correct on all accounts, the pump was not being used. However, the pump check valve failed allowing water to seep thru the pump into the fresh water tank. The solution is to replace the pump.
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Old 05-11-2016, 09:48 AM   #9
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Any suggestion for a favorite replacement pump?
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Old 05-11-2016, 09:59 AM   #10
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Any suggestion for a favorite replacement pump?
I'll probably replace it with the same as existing. If I use another brand, that will likely result in modding the connections which is more work than I would like...
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