How do people from East Coast do warranty repairs? - Escape Trailer Owners Community

Go Back   Escape Trailer Owners Community > Escape Me | General Topics > General Escape
Click Here to Login
Reply
 
Thread Tools Display Modes
 
Old 07-25-2013, 11:52 PM   #1
Member
 
Join Date: Feb 2013
Location: Toronto, Ontario
Trailer: None yet
Posts: 48
How do people from East Coast do warranty repairs?

Escape has no dealership network, so if you are really far away from BC, how does one do those repair works? I doubt towing thousands of km, just to do simple repairs is an option for most people.

Do they allow any certified RV repair specialist to perform repairs on their behalf during the warranty period?
__________________

yhbae is offline   Reply With Quote
Old 07-26-2013, 12:07 AM   #2
Senior Member
 
gbaglo's Avatar
 
Join Date: Oct 2008
Location: North Vancouver, British Columbia
Trailer: 2009 Escape 17B - "Toad". '08 Toyota RAV4 V6
Posts: 10,728
If there is an issue, it is normally a problem with an appliance, such as furnace, water heater. Those are covered by the company that makes them. I'm not on the east coast, but when my furnace fan started squealing within warranty, I drove the trailer a mile down to North Shore RV which fixed it under the Atwood warranty.
When there is the rare warranty issue with the trailer build, it's my understanding that Escape makes arrangements at an RV dealer near you to fix it at their expense.
__________________

__________________
2009 Escape 17B "Toad"
2008 Toyota RAV4 V6 Sport
North Vancouver, British Columbia

What happens to the hole when the cheese is gone?
- Bertolt Brecht
gbaglo is online now   Reply With Quote
Old 07-26-2013, 08:52 AM   #3
Senior Member
 
Chapitre's Avatar
 
Join Date: May 2012
Location: Halifax, Nova Scotia
Trailer: 2014 5TA/ *012 17B (previous)
Posts: 393
We've had a few things that needed repair, we took it to an appropriate, agreed to spot( by us and Escape) here in Nova Scotia. Had the repairs done and was paid for - if required- by Escape. It's been a bit of a hassle, but has worked out.
__________________
Min D
Chapi II
--------------------
'Have No Regrets'
Chapitre is offline   Reply With Quote
Old 07-26-2013, 09:08 AM   #4
Site Team
 
cpaharley2008's Avatar
 
Join Date: Jun 2010
Location: York, Pennsylvania
Trailer: 2016 2ndGen Escape 19' PRAIRIE SCHOONER pulled by 2014 Ram Hemi/8sp
Posts: 13,667
As others have said, the major appliances have their own warranty/repair procedures. I'd recommend purchasing the extended warranties that are offered when you register these appliances to start the warranty period. As far as the body components, Escape will address. I heard a rumor someplace that years ago Reace contacted the first owners of a new model and asked them to return to the factory for a some sort of upgrade. Thinking they were going to have something new installed, the owners complied. Upon arrival each owner was given the keys to a brand new trailer and Reace took the old unit away on a forklift. So if this is true, Escape will handle any issue you or something they may feel would effect the enjoyment of the trailer.
__________________
Jim
The two most important days in your life are the day you were born and the day you find out why………..Mark Twain
cpaharley2008 is offline   Reply With Quote
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off






» Virginia Campgrounds

Reviews provided by



All times are GMT -5. The time now is 11:48 AM.


Powered by vBulletin® Version 3.8.8 Beta 4
Copyright ©2000 - 2017, vBulletin Solutions, Inc.
Copyright 2012 Social Knowledge, LLC All Rights Reserved.