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Old 09-04-2013, 03:09 PM   #11
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Just spoke to Whitney at Fastec. Replacement cylinders and installation toolkit are enroute, with instructions. Sounds pretty simple. They'll provide a postage-paid envelope and they ask that we return the old cylinder and the installation toolkit.
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Old 09-04-2013, 05:25 PM   #12
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Quote:
Originally Posted by FMLNM View Post
I spoke with Fastec this morning and got the list of key codes that are affected by the recall. They all start with HF and the numbers are:
304, 307, 308, 311, 313 315, 316, 320, 322,323, 328, 331, 335,
339, 342, 343, 347, 349

Hope that helps!
That helps lots! I had duplicates made for my keys (as they tend to walk away) and if those are all the numbers, then I Escaped!
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Old 09-05-2013, 09:10 AM   #13
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Thank you for this...we just became Escape owners this spring and stumbled upon this site...how wonderful that this was posted: ours is among those recalled, and they're sending us a replacement kit. She did say there would be a pre-paid envelope provided for us to send back the recalled key).
Thank you!!!!
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Old 09-06-2013, 01:07 PM   #14
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I've tried to contact FastTec twice now and got a recording on their main phone number to leave a message (which I've done). Anyone know how to get ahold of a, "real person" there? Thanks in advance!
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Old 09-06-2013, 01:13 PM   #15
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Press ZERO and you will get to a person....
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Old 09-06-2013, 01:37 PM   #16
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Thanks much; once I got to someone, they we're very helpful. Appreciate it!
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Old 09-16-2013, 11:14 AM   #17
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Installed the replacement cylinders yesterday. About a fifteen minute job including time to go get and open a beer.
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Old 09-16-2013, 01:30 PM   #18
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Murphy's law is receiving the replacement parts, going to pick up the trailer from its "Secure" storage and head out for the week only to find someone had tried to break in and managed to break the interior of the door handle. The dead bolt held but we now need a complete lock mechanism! fortunately Escape has them in stock. Cheers
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