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Old 08-22-2019, 08:17 PM   #1
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Quality of Escape

Don’t want to stir the pot and create a stink with loyal Escape owners, but I would like to hear from those who picked up their Escape trailer after June 1, 2019 and those prior owners under warranty for the last two years if they have any quality issues with their new trailers and how the ‘new’ Escape ownership has dealt with those problems. New ownership and expansion can sometimes lead to a decline in quality control and responses to warranty issues can change.
I had to cancel my order last spring because of health issues. Now I have the option to renew my order soon on a build.
Would like to know if the change in ownership had an effect on the quality of the Escape trailers and on warranty response.
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Old 08-22-2019, 09:04 PM   #2
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Possibly Ordering New

I am also interested.

I have been looking for a used Escape 19' and with the used prices I'm seeing, I might as well order a new one.

I see the trip from Ontario to BC more of an adventure than adding to the cost.
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Old 08-22-2019, 10:36 PM   #3
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Why did you choose June 1, 2019?
I believe the controlling share of ETI was sold to KV in August 2018.
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Old 08-22-2019, 11:00 PM   #4
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Originally Posted by gbaglo View Post
Why did you choose June 1, 2019?
I believe the controlling share of ETI was sold to KV in August 2018.
Only because Tammy and Reace ‘retired’ on that date according to their last response on the Escape Forum.
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Old 08-22-2019, 11:15 PM   #5
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Trailer: 2018 -21-picked up in May 2019 / 2018 F 150 5.0
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We put down our deposit on our 21 in August 2018, it was ready for pick up in November 2018 and we picked it up in May 2019 (Escape stored it for us until May). We like it a lot.

The few times we emailed Escape turned out to be our inexperience and they were quick to help us out over email. Our dealings with Escape were top notch from start to orientation.

We took 1 week to get home from Chiliwack, about 1300 km. In June we went to Ottawa area and slept in our 21 every night for the whole month, about 7600 km. We took it out locally August long weekend, probably 500 km. And we are probably going to spend another 10 days shortly going to BC. We have had zero problems other than a few inexperience issues. It's a well built trailer.
KV bought a company with a lot of goodwill and I doubt they would want to mess that up. Who knows, they might even make some improvements?
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Old 08-23-2019, 08:27 AM   #6
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New ownership will have no effect on production of new existing models. This is something that was set up before the new ownership and will continue pretty much the same. All the components will be the same.

The issue of having a worker make a mistake during construction will still be the same, though usually but not always the QC person finds the problems.

I hope all still goes well into the future with new model design. Personally, I would not have said anything to the general public until the units are much nearer production, but hey, I don't own the company.

Personally, as someone who knows Reace and Tammy quite well, if I wanted to buy an Escape trailer now, I still would not hesitate.
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Old 08-23-2019, 09:58 AM   #7
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I wish I wasn’t so pessimistic, but I have my doubts. I struggled unnecessarily with the new ownership over a simple warranty issue. It was eventually resolved, but only after multiple communications and ultimately appealing to the new president. That would never have happened previously.

I suspect that what was once a very special organization will become just another company. I hope I’m wrong.
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Old 08-23-2019, 10:14 AM   #8
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Quote:
Originally Posted by Jeff and Karen View Post
I wish I wasn’t so pessimistic, but I have my doubts. I struggled unnecessarily with the new ownership over a simple warranty issue. It was eventually resolved, but only after multiple communications and ultimately appealing to the new president. That would never have happened previously.

I suspect that what was once a very special organization will become just another company. I hope I’m wrong.
I'm not sure your experience is an indication of new ownership. I recall multiple threads where persistence was needed to get a warranty issue resolved long before new ownership. You are still dealing with people and their understanding of the issue without seeing it so there will always be mistakes made with initial assessment. I'm sure that is little consolation to you when dealing with the issue but I would hesitate to blame it on new ownership.
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Old 08-23-2019, 10:57 AM   #9
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I picked up mine on June 13th and haven't had any issues other than having to adjust the water pump. All my emails and couple of phone calls during the build went very well. I got used to the trailer in on my way home over 30 days.
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Old 08-30-2019, 08:17 AM   #10
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I am very disappointed with their warranty service, or lack thereof. Several issues and the first two I pretty much gave up on after their initial comment in one case and lack of response in another case.
But the blatant disregard for my rear camera issue has really disturbed me to the point that I would not do business with them again. The warranty as of current management has no value whatsoever in my view.
And if anyone does order a rear view camera option, DEMAND that they install the RV SYSTEMS power cable with the weather-proof plug connector on the OUTSIDE of the shell. Do not trust ESCAPE to properly plug the twist-locking connector together and bury it into the headliner were it could never be serviced etc without taking a razor knife to the headliner.
FYI the rear camera comes from RV SYSTEMS with a very well designed power cable which has a weather-proof female twist-locking connector, and the camera comes with a short cable with the mating male connector which allows one to remove the rear camera for service if needed without “cutting” the cable.
Problem is ESCAPE buries this connector inside the camper shell and under the headliner fabric. In my case the plug connection “failed” and I was unable to fix this without cutting into my headliner.
I requested a new power cable from escape and they refused. They “offered” me a 6foot length of wire instead, with the expectation that I cut my new camera cable plug off and butt-splice to their warranty replacement “wire”. I objected to this and requested replacement RV SYSTEM cable with proper plug. They refused. I in turn have no respect for their so-called “customer service” and consider their warranty of little value.
By the way, RV SYSTEMS is a first rate company which absolutely stands behind their product, they replaced my camera without any problem, even tho as it turned out the problem was in the power cable.
And then they sent me the new power cable immediately, free of charge and didn’t even ask why.
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