Originally Posted by Brian B-P
If you have a great tire person available, that's helpful. If you are not a great tire person yourself, I don't know how you know if you are dealing with a slick salesman or an actually useful technical expertise. Consumers have reported some strange things they have been told by people behind tire store counters... and remember, in tire retailing "professional" just means "gets paid to sell tires".
Originally Posted by TAfraser
I agree Brian, I have also been told some wild things by so-called professionals at local tire stores and am glad I did some research before entering their establishment.
It is too bad that you guys have not been able to develop a good relationship with a tire shop. Fortunately I have been able to, and trust them very much. This is no different then any business relationship I have developed over the years. Of course one should always be cautious, especially dealing with someone the first time, and be somewhat knowledgeable if at all possible on what they are purchasing. However, I rely heavily on those that have gained the expertise in their fields, something that gives me piece of mind, and saves me lots of time.
While some things I enjoy researching, as it has a personal interest to me (and usually a fun factor), I could not be bothered to take my time with lots of things, and am always glad to find a competent expert. This is something I rely on with work too. As a general contractor, I can't possibly know the latest and best possible solutions for everything that goes into residential construction, but have allied myself with some good suppliers and sub-contractors, ones that I put good faith in.
Most of these experts, even those in the tire industry, know that dealing fairly with customers is the best way to go in the long run, as it brings repeat business, and referrals. I think most of us have dealt with that "slick" type salesperson who just wants to make the sale, and there are definitely some out there in every industry, but this type never lasts at what they do. I believe it is easy to get a read on a disingenuous type of person. I have definitely crossed paths with this type lots in the past, and if they leave me with any kind of a uncomfortable feeling, I walk away.
I know for a fact that people put great faith in me to do right by them in their projects, and hire me because they believe the can trust me. In fact, I insist up front that we have to develop a level of mutual trust, or it is not worth working together.