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Old 08-31-2017, 09:24 PM   #21
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Yes my front was out about 1" as was the rear, both now flush. I notice the front has an extra large washer?
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Old 09-16-2017, 09:19 AM   #22
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Reace suggested a star type lock washer under the nut. When I was working on ours, I also noticed that the washer under the nut was not biting well on one side of the track it slides in. I made a custom washer to remedy that.

I had talked with Dometic about it not closing fully on each end and they told me to take it to a local RV place that is an authorized dealer. They looked at it and said that some are just like that and did nothing.
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Old 10-07-2017, 04:19 PM   #23
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We've fiddled with this adjustment at least 8 times and it's still not closing properly. Had to take a lunch break. So frustrating.

I've also tried reprogramming the remote/motor/awning and it's not working properly either. Following instructions in the awning manual. Fabric is still not tight.

Very frustrated right now.
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Old 10-07-2017, 05:53 PM   #24
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As far as adjusting the motor. Remember I said it would be frustrating. You need to slightly over shoot the adjustment. When you save the setting it moves in which means the fabric droops. Of course when you go a bit further out it also droops. So go a little further and hopefully you will hit the sweet spot.
Also do not try adjusting the motor until you get both sides where they go in equally. You have to have that right or you will never get both sides of the fabric the same.
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Old 10-07-2017, 06:39 PM   #25
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As far as adjusting the motor. Remember I said it would be frustrating. You need to slightly over shoot the adjustment. When you save the setting it moves in which means the fabric droops. Of course when you go a bit further out it also droops. So go a little further and hopefully you will hit the sweet spot.
Also do not try adjusting the motor until you get both sides where they go in equally. You have to have that right or you will never get both sides of the fabric the same.
Ah, okay.

Anyway, just sent an email to Reace asking if I can bring the trailer up there to adjust the awning. We've spent over 2 hours today trying to adjust it. It'll get off in the back. Then it's correct in the back. Then it's off again in the back. Then it clanks when it shuts. Meanwhile the front is never closer than before in getting closed. Many times it was farther out. Right now it's back to how it was when this all started, with the front end out about an inch and the back/middle areas snugged up.

Dirk is afraid of stripping the screws. Not good. So, we'll see what Reace says.

I've been wanting to camp on Whidbey Island, so I guess this will be a good excuse to do so in the very near future.
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Old 10-07-2017, 07:30 PM   #26
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Being so close, that would be my decision to have Escape work on it.
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Old 10-07-2017, 08:04 PM   #27
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Being so close, that would be my decision to have Escape work on it.
Reace knows way more than two different Dometic service providers I have talked with about adjusting these awnings...

And Reace knows more than the phone support people at Dometic that one of those guys talked with.
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Old 10-07-2017, 08:26 PM   #28
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I wish we could go to the source for issues.
While you are there ask him if a star washer would stop movement of the arms
Before I take that step and loosen the bolt I want to make sure it's worth it. And does he have an idea of what would be a good torque setting for them?
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Old 10-10-2017, 10:49 PM   #29
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Quote:
Originally Posted by wetzk View Post
I wish we could go to the source for issues.
While you are there ask him if a star washer would stop movement of the arms
Before I take that step and loosen the bolt I want to make sure it's worth it. And does he have an idea of what would be a good torque setting for them?
I'll ask! I was waiting to hear back from them and did this afternoon. Going up there later this week to get it fixed. I want to take photos of what all he's doing so we'll know what to do in the future. Or at least do it properly. Or whatever.

We're still frustrated by it all.

Will report back when I get home.
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Old 10-11-2017, 01:06 PM   #30
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Maybe a video instead of photos?
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