Anyone else get a surprise Escape package? - Escape Trailer Owners Community

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Old 03-10-2017, 04:10 PM   #1
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Anyone else get a surprise Escape package?

I received a tube of Proflex today, it seems that the refrigerator compartment was not sealed properly along the vent side. Although it is designed to allow water to enter and drain, there is an area around the bottom where some yellow foam is visible . Escape feels that the foam should be cut back along this joint and sealed with Proflex to prevent water from leaking into the trailer thru the foam.
It is a little awkward to use the large tube in this small space and I'm wondering why the foam is not adequate for a sealant? Anyone else received their gift package yet?
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Old 03-10-2017, 04:11 PM   #2
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Yeah, I got it yesterday, but it wasn't a surprise as they sent out an email about it a short while ago. We haven't applied it - yet.
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Old 03-10-2017, 04:16 PM   #3
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Quote:
Originally Posted by NW Cat Owner View Post
Yeah, I got it yesterday, but it wasn't a surprise as they sent out an email about it a short while ago. We haven't applied it - yet.
I Never received an email....?
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Old 03-10-2017, 04:24 PM   #4
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Quote:
Originally Posted by cpaharley2008 View Post
...and I'm wondering why the foam is not adequate for a sealant?
The foam isn't a substitute for a waterproof sealant. It's a bit porous.
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Old 03-10-2017, 04:33 PM   #5
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Yeah, hardly a surprise. First an email saying they identified an issue with water penetration, then another email saying the the kit and instructions shipped along with a tracking number. One day later it arrived. All new customers affected will get the same.
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Old 03-10-2017, 04:37 PM   #6
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Well, like I said, this is the first I have heard of this, since you and some others seemed to have received advance notice as well as the kit, why was it not mentioned here on the forum? I mean is it just the new style refer? Similar to the frame recall or the solar panel retro kit, others may not have received their kit.
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Old 03-10-2017, 04:44 PM   #7
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Why the heck would I mention it? This is something for Escape to deal with. Not really a big deal unless you prefer to make it one.
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Old 03-10-2017, 04:49 PM   #8
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This is why I posted it, for others to see, as well as for myself. I'm wondering how did you seal the crack with such a large tube in such a small space?
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Old 03-10-2017, 04:51 PM   #9
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This is the email I got on the 28th, the same day my kitty Lucy died in bed with me. So, I wasn't exactly doing much other than crying and mourning her. The forum was the last thing on my mind for the next week or so.

There was an image of how to tape up the area, but it didn't come across in the cut and paste I did below:


Escape Trailer Industries is always working to improve their trailer. With the new design and components, unforeseen issues can arise once a trailer is in use that cannot be predicted.

It has come to our attention that the new lower fridge vent is potentially allowing water to enter the trailer.

The lower fridge vent has three ‘vent’ tracks in the bottom portion of the frame. These tracks are to allow propane to escape the fridge compartment in the event of a leak. Without these tracks the propane would have to build up high enough to escape through the lower exhaust vent hole which can dangerous.

Under the proper conditions rain water may run around the vent and enter the back of the fridge cavity through the vent tracks. Once the water enters this cavity, there is a drain installed to accommodate this seepage. However, with this new vent, our installation method did not allow this potential seepage to reach the drain. With the water unable to reach the drain, it can find its way under the fridge cavity allowing the water to enter the trailer body.

At this time we have already rectified this potential water leak issue. However, until we are able to provide everyone with instructions and the necessary sealant required to properly seal the vent area, we are asking you to temporarily apply tape over the vent seam as shown in the photo below to prevent potential water damage.
Please apply the tape as follows:

1) Across the bottom
2) Both Side Pieces
3) Top Piece

***PLEASE ENSURE YOU DO NOT TAPE OVER THE LARGE EXHAUST HOLES. JUST THE SEAM.

Thank you for your patience and understanding. We will be contacting you within the next couple of days providing detailed instructions on how to properly rectify this issue. We will work with you to resolve this potential issue.

Please feel free to forward any questions you may have.

Warm regards,

Tammy Harmatuik, Business Manager
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Old 03-10-2017, 04:57 PM   #10
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the good news is ETI caught the issue and have a fix....one of the reasons this camper decided not to move ahead in production schedule with Gen 2, despite the critics when sharing that decision... prefer to give ETI time to resolve any issues that might pop up in Gen 2 production materials and techniques..
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