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Old 09-04-2017, 04:53 PM   #1
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Cracked Windows

We picked up our new Escape 21 Aug 23. Today I waxed it for the first time. I noticed a crack in the corner of the window by the foot of the bed. I then checked the other windows and there were cracks in the corners of 4 of them. I just sent ETI an e-mail, so I hope for a response in a couple of days.

We have driven about 800 miles. It has all been on paved roads. We always make sure the windows are shut before traveling.

Has any else had cracks like these? Any ideas on what could have caused them? Do you think they will get worse?
Attached Images
File Type: jpg EmergencyExit.jpg (62.5 KB, 67 views)
File Type: jpg Foot of bed.jpg (60.1 KB, 62 views)
File Type: jpg KitchenWindow.jpg (64.9 KB, 53 views)
File Type: jpg PassengerDinettteWindow.jpg (67.2 KB, 56 views)
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Old 09-04-2017, 04:56 PM   #2
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Here is the 5th window crack. Also they appear to only be in the outer window pane, not the inner one.
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File Type: jpg PassengerSideRearWindow.jpg (95.2 KB, 44 views)
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Old 09-04-2017, 05:49 PM   #3
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It's probably too late call now, but I wouldn't wait for a response to an email -- best to call first thing in the morning.
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Old 09-04-2017, 05:52 PM   #4
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Wow, hard to imagine all the windows cracking. Those look almost like scratches or tool marks to me - and they line up roughly with where the top edge ends?
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Old 09-04-2017, 06:14 PM   #5
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Cracked Windows

Richard I looked at the photos you posted and it seems to be on the metal above the glass too, could it be scratches, stuck on caulking? Also are the new style windows not tempered glass which will not run but explode into little pieces. On the picture below what ever it is does seem to be on the metal as mentioned.
Try running your finger nail across them to see if indeed they are scratches.



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Old 09-04-2017, 06:21 PM   #6
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It almost looks like someone took a key to your trailer, like some do to a automobile, scratch is deep. Is it cracked on the reverse or is it a scratch, with a groove in the glass?
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Old 09-04-2017, 06:22 PM   #7
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Could tree branches from the storm do this damage?
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Old 09-04-2017, 06:41 PM   #8
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I have had many, many customers complain of cracked windows, and it ends up being a bit of silicone. Not saying that is what it is here, but it would be quite likely. To have so many windows crack on one trailer seems strange.

Do let us know what Escape says about it.
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Old 09-04-2017, 07:07 PM   #9
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Looking at these pictures, its hard to tell if those cracks are indented or standing proud. Jim's silicone theory makes sense .... it can be sooo clear. Sometimes while 'gunning' a tube of caulk ... either silicone or especially Proflex, I have had 'threads' pull away as I have lifted the caulk tip. I have found, its usually better to let those 'threads' dryand scrape than to smear them while the caulk is still wet. Maybe try a single edge razor blade and see if it comes off. Follow with a rag soaked with acetone ... careful flammable! Sure hope for your sake it is something simple.

If it is a scratch, it would take a lot of pressure to scratch the aluminum frame too.

Sorry Rick and Vicky! Good Luck!

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Old 09-04-2017, 07:12 PM   #10
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Quote:
Originally Posted by Jim Bennett View Post
I have had many, many customers complain of cracked windows, and it ends up being a bit of silicone. Not saying that is what it is here, but it would be quite likely. To have so many windows crack on one trailer seems strange.

Do let us know what Escape says about it.
Jims's exactly right, that is what it is. the silicone. Have them on 3 or 4 of the windows on my 19. At first I thought my windows were cracked as well until I figure out what it was.
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Old 09-04-2017, 07:17 PM   #11
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Quote:
Originally Posted by Jim Bennett View Post
I have had many, many customers complain of cracked windows, and it ends up being a bit of silicone. Not saying that is what it is here, but it would be quite likely. To have so many windows crack on one trailer seems strange.

Do let us know what Escape says about it.
Jim and Others,
Thanks for the feedback. I went back out and sure enough, they are little threads of silione (or something else). I was able to scrape them mostly off with my finger nail.

That sure is a relief!! I just need to send ETI another e-mail.
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Old 09-04-2017, 07:18 PM   #12
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Quote:
Originally Posted by Jim Bennett View Post
I have had many, many customers complain of cracked windows, and it ends up being a bit of silicone. Not saying that is what it is here, but it would be quite likely. To have so many windows crack on one trailer seems strange. Do let us know what Escape says about it.
I once applied silicone overhead and later thought I had somehow scratched one of my eyeglass lenses in the process. Turned out to be a thin little wisp of silicone, less than the diameter of a hair. It was not in my normal line of vision, so I ignored it, and after about 6 months of wearing and washing my glasses, it finally went away. I hope it turns out to be something that simple for the OP.
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Old 09-04-2017, 07:24 PM   #13
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Jim and Others,
Thanks for the feedback. I went back out and sure enough, they are little threads of silione (or something else). I was able to scrape them mostly off with my finger nail.

That sure is a relief!! I just need to send ETI another e-mail.
Great to hear, and no doubt a relief. Just rest assured now that you are not the only one who has been similarly worried.
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Old 09-04-2017, 10:05 PM   #14
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Jim and Others,
Thanks for the feedback. I went back out and sure enough, they are little threads of silione (or something else). I was able to scrape them mostly off with my finger nail.

That sure is a relief!! I just need to send ETI another e-mail.
You first scare the crap out of them with e-mail #1, choking their first morning coffee, followed by e-mail #2. They probably gonna think it's April 1st.

Glad it is not what you thought it was!!
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