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Old 06-06-2016, 09:30 PM   #61
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Glad to hear you got things straightened out.
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Old 06-06-2016, 09:47 PM   #62
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Paul Brown and Reace, both class acts. Good camping this summer Paul, see you on the big river in September.
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Old 06-06-2016, 10:18 PM   #63
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Paul - very glad to hear about the fast resolution. I'm not surprised as that has always been how my dealings with Reace have been, quick, efficiently and friendly.
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Old 06-06-2016, 11:04 PM   #64
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Quote:
Originally Posted by Klem View Post
Don't let the "21" in the "model" block fool you. ETI put a "21" on the Nameplate, it's really a "19". They told me to cross out the "21" but now I'm wondering if the other info is for a "21" or a "19"?

I've posted this so you can look inside your closet (if that is where it is) and look over the details too. I doubt mine is the only one with errors ... haste makes waste
Thank you for posting about this. I wasn't aware of this sheet of paper and what all it says since we've never owned a trailer or anything like it before.

So, what all is this used for? Do inspectors at the DMV look at it? Or the border guards could when you cross the border? If Klem had crossed out the incorrect trailer size would they think he was trying to pull a fast one crossing the border? If so, that's really weird that ETI told him to do so, instead of sending him a new one.

Boy, one more thing to check when getting our trailer. Are the tires all the same. Does the info on this sheet match what we're really getting. Does the drain plug screw in correctly in the shower pan. Dang, this list is getting longer and longer.

I'm glad the incorrect tire situation got resolved. It's too bad you have to deal with it in the first place.

I'm also really thankful to the folks that post on the forum about their problems with their trailers. It gives the rest of us something else to check for to make sure it didn't/won't happen with their trailer.

So, when's that QA position getting posted?
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Old 06-06-2016, 11:26 PM   #65
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I think everyone can expect a half dozen things to be wrong with any trailer, hopefully minor, since there are about a half a zillion possibilities. There is a major problem reported once in a while.

I always like to know what people find wrong so others might check for that. I don't expect quality control to cover but a few of the likeliest problems. When adding in all of the custom items someone might get, it is a wonder we hear about so little wrong.

And not surprised at all that Reace got right on those tires.
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Old 06-06-2016, 11:34 PM   #66
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Originally Posted by float5 View Post
I think everyone can expect a half dozen things to be wrong with any trailer
I think some people expect things to be wrong.
Hope, even.
Make lists of the potential problems.
Others let ETI address the issue and go camping.
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Old 06-07-2016, 05:20 AM   #67
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Quote:
Originally Posted by NW Cat Owner View Post
Thank you for posting about this. I wasn't aware of this sheet of paper and what all it says since we've never owned a trailer or anything like it before.

So, what all is this used for? Do inspectors at the DMV look at it? Or the border guards could when you cross the border? If Klem had crossed out the incorrect trailer size would they think he was trying to pull a fast one crossing the border? If so, that's really weird that ETI told him to do so, instead of sending him a new one.

Boy, one more thing to check when getting our trailer. Are the tires all the same. Does the info on this sheet match what we're really getting. Does the drain plug screw in correctly in the shower pan. Dang, this list is getting longer and longer.

I'm glad the incorrect tire situation got resolved. It's too bad you have to deal with it in the first place.

I'm also really thankful to the folks that post on the forum about their problems with their trailers. It gives the rest of us something else to check for to make sure it didn't/won't happen with their trailer.

So, when's that QA position getting posted?
Think of this sheet of paper as your "sticker" on a new car showing options and standard equipment. This one of course reflecting options and the weights...
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Old 06-07-2016, 06:50 AM   #68
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I took it that the sheet is like the QAI sticker on the side of the trailer, just something that is required for ETI to be "certified".

10 years with trailers, no one has ever asked to look at such.

Mine says the trailer is 150 volts.
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Old 06-07-2016, 10:19 AM   #69
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Quote:
Originally Posted by gbaglo View Post
I think some people expect things to be wrong.
Hope, even.
Make lists of the potential problems.
Others let ETI address the issue and go camping.


I can't believe this thread got to nearly 70 posts. I would have phoned ETI, got it sorted and been on my way. Mistakes happen it's a fact of life.

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Old 06-07-2016, 11:10 AM   #70
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Originally Posted by Ron in BC View Post
.....
Glad I checked though. Depends on what you do with the trailer whether the situation about the incorrect trailer size could create a problem. I certainly wouldn't want to have crossed out and hand written info on the manufacturers label when crossing into another country. Sometimes they do check things. Definitely wouldn't have crossed into Mexico with that situation. I'd insist that ETI supply a proper label.
I guess I'd be screwed. I didn't even put the label on the cupboard door as suggested by ETI. It's in a folder with the rest of the trailer paperwork (sans Title). My Scamp has never had this type of label on a cupboard door. Neither will Ten Forward.

I mean really... when was the last (or first) time you've ever heard there was an issue at a border crossing "Gladys, you need to open the trailer so I can check the label inside a cupboard door to make certain your trailer matches the label.

Ron, I'm not poking fun at you honest. But there are so many other things border guards are concerned with. A label that's more like window sticker for a motor vehicle, isn't one of them.
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Old 06-07-2016, 11:47 AM   #71
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border crossing

Going south Nancy mentioned an orange I believe, that messed things up, now the guard had to call out someone else to take the orange. She had to go into the trailer to get it from the fridge. I just nod my head and say yes sir or mam and I'm a citizen.
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Old 06-07-2016, 12:44 PM   #72
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Quote:
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I guess I'd be screwed. I didn't even put the label on the cupboard door as suggested by ETI. It's in a folder with the rest of the trailer paperwork (sans Title). My Scamp has never had this type of label on a cupboard door. Neither will Ten Forward.

I mean really... when was the last (or first) time you've ever heard there was an issue at a border crossing "Gladys, you need to open the trailer so I can check the label inside a cupboard door to make certain your trailer matches the label.

Ron, I'm not poking fun at you honest. But there are so many other things border guards are concerned with. A label that's more like window sticker for a motor vehicle, isn't one of them.
Hi: Donna D... You'll be fine!!! It clearly states "Do not remove" on the label. Make sure you let "Gladys" know too!!! Alf
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Old 06-07-2016, 01:28 PM   #73
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Originally Posted by barry View Post
I can't believe this thread got to nearly 70 posts. I would have phoned ETI, got it sorted and been on my way. Mistakes happen it's a fact of life.
If Paul had called Escape with the same observation (that the chocks fit different on the two sides) as he reported here, I doubt that the response would have been "oh that's because we put two of the wrong tires on".
The same diagnosis and discussion would have been required. The large number of posts in this thread which have nothing to do with tires on a 21' would not have occurred, yet that was discussion which some members clearly wanted to have.
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