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Old 09-11-2018, 05:35 PM   #21
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Originally Posted by suncoastdancers View Post
I wonder if the 20% failure rate is what ETI is finding during the warranty period or does this also included the failures out-of-warranty? A 20% rate would lead you to expect a design or quality control issue. I would hope that Hehr would extend the warranty period under these unusual failure rates.

ETI is not offering the frameless option in 2019 however this might be due to the fact that the Carefree awning posts would interfere with the window operation.

If I had known about this failure history, I would have insisted on the framed window package.

I'd be interested in hearing from anyone who has had to replace their frameless windows past the 12 month warranty period. Were they provided any coverage?
The Escape warranty is 24 months, not 12 months....
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Old 09-11-2018, 05:37 PM   #22
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I don't know when this issue first arose. That is to say the extent of the problem may not have been known to ETI or anyone else when I ordered the unit. It appears to be worse on the small windows installed on the 17 ft models.

In as much as I love the look their look and operation, if I were to order the trailer today, I would pass on the frameless as I am not reassured that they have resolved the issue. Reese would be in a better position to know of course.

I am taking the trailer into ETI next week to replace the window. Perhaps I can get more info then.
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Old 09-11-2018, 05:44 PM   #23
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You are partially correct. The 24 month warranty only applies to ETI-manufactured equipment and assembly. Third party equipment such as the fridge, heater, window assemblies, etc. carry the manufactures warranty only. All this is covered in detail the owner's manual.
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Old 09-11-2018, 05:46 PM   #24
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Originally Posted by outwiththedogs View Post
I asked our 'minder' at ETI what the failure rate is for frameless and she said about 20% is what they are finding.

This is inconsistent with other information that has been reported. Tammy was quoted as stating the frameless thermal failure rate at less than 1%, which would also be much closer to the rate of failures reported here.

We’ve had no issues with ours, knock on wood.

I was at ETI HQ last week and got verbal confirmation from the proverbial horse’s mouth that due to popular demand, ETI will continue to offer both frameless windows and electric awnings. They will both now be options, and the base price of trailers will be reduced by CAN$700. The electric awning option will cost CAN$700, so if that’s what you want, it’s a wash.
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Old 09-11-2018, 05:54 PM   #25
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This is inconsistent with other information that has been reported. Tammy was quoted as stating the frameless thermal failure rate at less than 1%, which would also be much closer to the rate of failures reported here.
Agreed. When we were working on our build sheet this summer, we were also told less than 1% failure rate. This was low enough for us and we ended up selecting the frameless windows!
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Old 09-11-2018, 06:06 PM   #26
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Agreed. When we were working on our build sheet this summer, we were also told less than 1% failure rate. This was low enough for us and we ended up selecting the frameless windows!
1% is certainly more encouraging than 20% and I can see why you would go ahead and order the frameless.

I have not heard anyone post info on a failure that was "not" on one of the small windows on the 17 ft trailer. I wonder what the experience has been with that specific window size?
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Old 09-11-2018, 06:53 PM   #27
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Originally Posted by sclifrickson View Post
Tammy was quoted as stating the frameless thermal failure rate at less than 1%, which would also be much closer to the rate of failures reported here.
This makes way more sense.

No way would I give up the frameless windows, they are better to operate and look way cooler.
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Old 09-11-2018, 07:22 PM   #28
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Speak of the devil! I checked on my trailer and noticed the frameless bathroom window was open much farther than I normally open it. The mechanism separated from the window and the window is open at least an inch or two. Seems like there has been a constant tension on the window when closed and also slightly opened as I leave a tiny crack open during storage. I put some electrical tape over it to close it more and the tension popped it open again. I didn't have a ladder with me so I couldn't tell what is causing the window to be pushed open but the constant tension shouldn't be there. The back windows don't seem to have that tension.
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Old 09-11-2018, 07:48 PM   #29
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Someone else reported separation of the winding mechanism from the inner pane.

I have noticed the same tension on all four of my small windows that are split top and bottom. I would not think that this would contribute to the problem unless the adhesive is insufficient to bind to the mechanism. I placed a straight edge on them to confirm that the windows were installed flat to the side of the trailer and not deforming.
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Old 09-11-2018, 07:56 PM   #30
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You can add me back on the list. Checked my bathroom window yesterday and now the replacement window has separated. At least I got the summer out of it. The rest of them seem to be holding up though.
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