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Old 09-11-2018, 08:00 PM   #31
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Location: Powell River, British Columbia
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Quote:
Originally Posted by Bakes99 View Post
You can add me back on the list. Checked my bathroom window yesterday and now the replacement window has separated. At least I got the summer out of it. The rest of them seem to be holding up though.
Sorry to hear that. It seems to be predominantly the smaller split windows used the the washroom, kitchen and on the 17 foot trailers, that are suffering this issue.
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Old 09-11-2018, 09:44 PM   #32
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Second Window Failure

As I am taking the unit in to ETI for repair, I thought that I would take a closer look at the other windows.

I found that the driver side front window is separating as well as the passenger side. This was less evident. The adhesive has released along the bottom but still adheres to the sides. I could see a gap - enough to insert the edge of a playing card.

My other 2 smaller split windows appear to be OK. So far.

Hope the new windows are better than these.
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Old 09-12-2018, 09:22 AM   #33
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I was told 20% of the campers have had at least one failure. That's 20% of the campers, not 20% of the windows. Huge difference! We're getting awning windows. It seems almost all the failures are the small bathroom window. Eventually that window will be corrected. We're not worried.

Enjoy,

Perry
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Old 09-12-2018, 09:28 AM   #34
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ETI will be contacting HEHR to order a replacement window to be sent directly to me. Second failure of bathroom window in the first year... doesn't generate a lot of confidence! I haven't noticed any issues with the other windows but will be taking a careful look at all the panes for any separation after reading some of the posts in this thread.
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Old 09-12-2018, 09:44 AM   #35
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Quote:
Originally Posted by Perryb67 View Post
I was told 20% of the campers have had at least one failure. That's 20% of the campers, not 20% of the windows. Huge difference! We're getting awning windows. It seems almost all the failures are the small bathroom window. Eventually that window will be corrected. We're not worried.

Enjoy,

Perry
That sounds more reasonable.

If the problem is primarily limited to the small split frameless windows, these are used in the following models:

17A - Front (both sides), kitchen

17B - Front (both sides), kitchen, bath

19 - kitchen & bath

21 - bath

5.0 - bath

I believe that the bath window is optional in all configurations. The kitchen window is optional on the 19. The 12 and 5.0 are equipped with larger full pane kitchen windows
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Old 09-12-2018, 10:06 AM   #36
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I don’t know if there will ever be an accurate failure rate as I seriously doubt that ETI is keeping that type of data at hand, many other things to do than track that issue.
The big indicator it would seem to me is that here and on many other forums, the failure and failure rate of slider windows was never a topic of discussion. That would be enough for me to make my decision if I was choosing.
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Old 09-12-2018, 12:01 PM   #37
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Quote:
Originally Posted by Greg A View Post
I donít know if there will ever be an accurate failure rate as I seriously doubt that ETI is keeping that type of data at hand, many other things to do than track that issue.
The big indicator it would seem to me is that here and on many other forums, the failure and failure rate of slider windows was never a topic of discussion. That would be enough for me to make my decision if I was choosing.
Hi Greg that pretty much sums it up about the windows for us ! Pat
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Old 09-14-2018, 04:50 PM   #38
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I also plan to make a purchase in the next month or two and was thinking the exact same thing in terms of avoiding the frameless windows. I will be interested to hear how you make out. Why can't then mix and match in light of this issue?
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Old 09-14-2018, 05:02 PM   #39
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Different strokes for different folks...we actually accelerated our purchase date in order to get the frameless windows before they are no longer offered. Having the awning style windows and being able to leave some windows open when we are away from the trailer all day and not have to worry about rain was important to us...and our cats.

As longtime RV'ers we realize that pretty much any equipment or component in a trailer can fail, and in the grand scheme of things a window is easier to replace than a fridge, furnace, or hot water heater. If the frameless failure rate was 50% we would likely forego them, but with a relatively low failure rate we are willing to take our chances. Also, knowing about the potential for issues we will keep a closer eye on them to catch any signs of trouble early on. And I'll make sure we have a good roll of duct tape with us
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Old 09-14-2018, 05:25 PM   #40
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Apologies if someone has already pointed this out, but at our orientation 2 weeks ago, they repeatedly emphasized not over-tightening the windows when closing them. There is even a caution sticker about this on the bathroom and kitchen windows. In other words, tighten only until they are just closed, no more. We were told reefing hard on them could cause the problem. I love the look and function of these windows and am really hoping we don't have a problem into the future!
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