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Old 02-14-2018, 10:10 PM   #1
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Help with Thermal Window

On my 2017 21' the bathroom thermal window is coming unglued from the bottom .. threads of sticky glue showing. Used gorilla tape on side and bottom for now, but would appreciate any suggestions on how to correctly repair .. type of glue or tape .. process, etc.

Any suggestions appreciated.
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Old 02-14-2018, 10:26 PM   #2
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We have a 19, but I'd be all over Escape first. Sounds like something they should resolve.
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Old 02-15-2018, 07:09 AM   #3
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Hmm... this might be not be an isolated problem. We had the same issue.

We picked up our 2017 19' in September (it was completed in May). On the third day, Jan noticed that she couldn't close the bathroom window, because the pane was detaching from its hinge. We hauled the trailer back up to Escape. They replaced the window while we waited.
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Old 02-15-2018, 08:14 AM   #4
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So two known cases since May 2017? And they’re turning out two trailers per day, five days per week. Not to minimize the issue for those whom this has happened to, but for all others this seems a rare and unlikely issue. Hopefully.
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Old 02-15-2018, 08:28 AM   #5
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Originally Posted by sclifrickson View Post
So two known cases since May 2017? ....
Not all owners even look at this forum and only a small minority post so one cannot assume the two reported here are in any way representative of what ETI is hearing.
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Old 02-15-2018, 08:39 AM   #6
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Hi Ross!

Yeah, you’re right. But I keep thinking of that old sales-related statistic that people are ten times more likely to complain to others about an unsatisfactory product or service than they are to express satisfaction with a satisfactory one. That, and another well-established psychological phenomenon that most people really like to b!tch about stuff. With both of those principles in operation, I would expect to hear of more than two cases of “window slide” if the problem were truly widespread, that’s all.
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Old 02-15-2018, 08:46 AM   #7
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If owners of trailers are upset, image how ETI feels. They warranty trailers and deal with issues for products they don't produce.. just install. Sounds like Hehr has a problem, ETI is just trying to fix it for owners. While we don't hear of every single window issue, there are a lot of other brands of RVs using these same windows. IF you think it's really a wide-spread problem, check out the two largest RV forums. IRV2.com and the Open Road forums at RV.net.
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Old 02-15-2018, 10:01 AM   #8
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Quote:
Originally Posted by J&B Mitt View Post
Hmm... this might be not be an isolated problem. We had the same issue.

We picked up our 2017 19' in September (it was completed in May). On the third day, Jan noticed that she couldn't close the bathroom window, because the pane was detaching from its hinge. We hauled the trailer back up to Escape. They replaced the window while we waited.
Ditto for the frameless bathroom window in our 5.0TA picked up last May - sliding out of hinge on our second day of shakedown camping. Stopped by ETI on our way to Osoyoos and they replaced while we waited.
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Old 02-15-2018, 11:30 AM   #9
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Just my thought here . We don't have frameless windows . I don't think you can compare the thinner walls of fiberglass to thicker walls on a (stickey) in comparisons . Different animals in my mind . The sliders that we have ,screw into each other ,inside to outside .Less likely to come undone . If the frameless are just glued on and the flexing of the body , with thin walls . I see a issue if not today maybe later .As I said don't have frameless .Pat
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Old 02-15-2018, 11:51 AM   #10
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Having replaced the window once, I believe the frameless windows frame is two pieces, one inside one outside and screwed together. I dont think it was that much different than the other types of windows. The glass part sits on a hinge/track on the top and is only held by friction. Reace said the caulk on the top is to prevent water from pooling there.. The glass is held in place by the two rivets (or screws, depending on the version you got) and held by the opening arms so you don't lift it too high to unseat the glass from the hinge.

It looks like the two problems described here are different.. now if we are tracking frameless window problem these would be two added to the leaking problem that lead to a Hehr recall last year, too.
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