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Old 10-03-2015, 02:23 PM   #41
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Senior member status to your name has nothing to do with age, but participation.
I think I became 'Senior' on my 100th posting.
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Old 10-03-2015, 04:12 PM   #42
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I am getting really tired of seeing people who express any disappointments or annoyances with quality control issues being jumped all over by a few members here. People shouldn't have to endure snarky comments, feel intimidated, or blamed for their "lack of maintenance" when they share their frustration. I have a 2007 17B that I love dearly, but the reality is that in the last few years, there has been an increase in quality control issues in the newer trailers. Nothing too big, but certainly nothing I had to deal with. It's not heresy to say that ETI, as wonderful as they are, may be experiencing growing pains with their tremendous growth, and I am glad that they are stepping back on order taking. I want everyone to love their trailer as much as I do.
Here we go ! Hi lorrie you are right on with your comments . I am not a shrinking violet as I gather you are not either . What has concerned me is others who read some comments and are afraid to speak up or just go away especially newbie's . I met one on the road a few weeks ago with a problem and I hope he speaks up instead of being upset with a 4 month old trailer . Many times instead of this forum being information to share in case others are confronted with the same you are seen as a trouble maker etc. the same can be said for wanting to make changes to your trailer . God forbide you change what you don't like in your trailer or find a problem . Sometimes it is disheartening but for me I will not back down . I appreciate what you were trying to say . Pat
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Old 10-03-2015, 05:04 PM   #43
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Originally Posted by Patandlinda View Post
Here we go ! Hi lorrie you are right on with your comments . I am not a shrinking violet as I gather you are not either . What has concerned me is others who read some comments and are afraid to speak up or just go away especially newbie's .
I am sure that you firmly believe this stance you take, just as others have their own beliefs. You do understand that the folks that share this view are very much in the minority. Have you stopped to wonder why?

I have heard privately from many people, here and at FGRV, as well as at rallies, who will not post due to the negativity of just a few, or for fear that they are going to be corrected by these people.

Jeff Zajas first started this site as a place for people to share ideas, discuss options and modifications. He did so to escape what he felt was negativity on other forums. The friendly people, with good attitudes are not the types that scare folks off.
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I met one on the road a few weeks ago with a problem and I hope he speaks up instead of being upset with a 4 month old trailer .
He should definitely speak up. If the problem is serious and is need of attention, he should talk to Escape about it. They need to know, rather than just sitting on it and complaining here. Sure, lots of smaller issues we can help with, and lordy knows, we have a multitude of people more than willing to help.
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Many times instead of this forum being information to share in case others are confronted with the same you are seen as a trouble maker etc. the same can be said for wanting to make changes to your trailer . God forbide you change what you don't like in your trailer or find a problem . Sometimes it is disheartening but for me I will not back down . I appreciate what you were trying to say . Pat
It is rarely what people have to talk about that gets this reaction, it is negative attitude and the unwarranted bashing of a company for a few small items. I would bet we all have had to deal with a few things that went wrong, but we don't go complaining about Escape quality, or service, because as a whole we are proud of our trailer

And really not sure what you are talking about regarding folks being chastised for making changes to things they did not like. Heavens, myself alone have made and talking about many things like this, only to get wonderful comments from others. I didn't like my small access hatch, inside the cabinet lighting, no ceiling light, plain old run of the mill vinyl, stove and sink, mattress, and other things.....I changed them and only heard positive comments.

Pat, sorry for singling out your comments alone, as I am more referring to what a few members seem to feel, not just you alone. What I want, is for you and others to understand why so many of us respond the way we do. Our experiences with trailer issues are probably all very similar, and some of these issues that arise are quite bothersome, and I am willing to bet my bottom dollar some of mine were far worse than most, but it is how we respond to them that gets the dander up with a few.

I think it would be good for some of the folks that have some of these negative feelings towards the general membership, as well as Escape, to come out and meet some of us. There are a long of really great souls in this group, many of whom I now consider friends.

What it comes down to, and why I added it recently, is the quote in my signature. Everyone should read it, and decide for themselves, just how happy they want to be.
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Old 10-03-2015, 05:10 PM   #44
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Seeing that we don't have our trailer yet, and having been chastised on one of my posts, I for one can say I have backed away from posting. I have made a few posts, but i don't like confrontation and maybe don't have as thick of skin as some. However, being more sensitive should not preclude folks from feeling welcome either.

I will haste to say that I think the vast majority of people are kind and helpful, but it takes just one or two unkind things to be said in a thread to put a damper on a willingness to participate. But regardless, I still find the forum to be extremely useful.
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Old 10-03-2015, 05:19 PM   #45
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Seeing that we don't have our trailer yet, and having been chastised on one of my posts, I for one can say I have backed away from posting. I have made a few posts, but i don't like confrontation and maybe don't have as thick of skin as some. However, being more sensitive should not preclude folks from feeling welcome either.

I will haste to say that I think the vast majority of people are kind and helpful, but it takes just one or two unkind things to be said in a thread to put a damper on a willingness to participate. But regardless, I still find the forum to be extremely useful.
Nathan, I do remember lots, and lots, of folks responding to your queries, offering their help, and don't remember this incident where you were chastised. If this is the case, you should report the post, as any personal attacks are not allowed. I know I have had some feedback to my queries that did not sit well with me, and in most cases it was more how they were said. I know I can be guilty of wording things poorly, and often when rereading thinking that I really came off sounding not like I mean too. This is one of the problems with the internet, in that we can't see facial and body expressions, to get a full read on how someone means what they say. We just have to take all the information offered, sort it out, and make our own decisions.
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Old 10-03-2015, 05:22 PM   #46
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This couple I met are not members of this forum . I encouraged them to call Escape and check out this forum . I can tell you from meeting them if they checked out this forum they will go away and not join . As for complaining about Escape that has not been me . But there does need to be a little more overseeing of the workers . I understand that totally ,why I kept my business small . I didn't want the headaches that brings . You cannot be in 2 places at once . Sometimes this forum is not a warm and fuzzy place to be . This is the complaint here .How many members post here with all the members ? Pat
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Old 10-03-2015, 05:27 PM   #47
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Yes, I agree Jim, there were lots of helpful, patient advice for me. And helped gel my mindset as to what we needed to do. That's why I said the vast majority of people are kind and helpful. Yourself included.
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Old 10-03-2015, 05:32 PM   #48
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Pat, I hear you regarding company growth, and the growing pains associated with it. At one point, I had grown to 6 times the size I am now. It was during boom times, and good help was hard to find. In the end all customers got a good product, but it cost me too much to produce it. Now doing smaller volume, i have a better percentage of profit, and much less stress. I think Escape is doing very well with their growing pains, not perfect, but working to get better.
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Old 10-03-2015, 05:40 PM   #49
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I have heard privately from many people, here and at FGRV, as well as at rallies, who will not post due to the negativity of just a few, or for fear that they are going to be corrected by these people.
Interesting- I have kind of given up as have others from the reaction we've gotten from the "Superfans" when have dared to question or complain about something. The one where the OP said "its usually the same 3 people" is a major case in point.

You seem to have rear-view rose colored glasses on and have made reference more than once to the "good old days" when everyone on the Forum was a happy little camper.

Things aren't static and with a ramp up with ten more production people (or more) in the last year that are new hires, then it would frankly be a surprise and unrealistic to expect that there wouldn't be some issues with Quality Control. How do you know Escape is doing very well with their growing pains? My experience out of three recent warranty inquiries was to be blown off for 2 out of 3: My fiberglass blem and the Andersen hitch.

My main frustration with Escape is that when things have cropped up there was a tepid and drawn-out response. Add to that the expectation that in most cases we were to perform labor ourselves is absurd to me.

To be specific, in the last 12 months we've had these issues:

1. Rusted window screws- which turned into a little fiasco when sent stainless replacements that torqued off when installing making it a more difficult job. ETI did pay labor after asking three times.
2. Locking wheel- which thankfully Dexter intervened directly to resolve quickly and very fairly.
3. Weird quarter-size hole behind the roof vent with a yellow tape on top. Was told it was a mold-indent-just cosmetic/wouldn't leak, but cannot find anyone else that has it. Was sent Proflex to apply there.
4. Andersen hitch is unusable in current conditions- you've seen pictures. Escape is trying to wash their hands of this matter. Convenient for them- yet they sold it and there is some question as to improper installation being the cause for the chain wearing through the guide. I'm stuck in the middle meanwhile.
5. Awning deployed at rear support on last day of maiden voyage after driving 250 miles. It was locked, and after noticing a tear recently Escape is working on our behalf to remedy this through Carefree, but has warned it may be a canopy only with the cost of labor borne by us.
6. Print-through on the fiberglass surrounding the door. Was told this happens "occasionally" and not structural. But it is a flaw that could be prevented through proper technique and more material placed between the door frame and shell.
7.Solar panel issue: I'm supposed to drill holes in my roof? And is this a true fix or band-aid on top of a poorly designed attachment system?
8. Laying on the bed you can look up through a gap in the headboard and see daylight. In reviewing build pics you can see the headliner material has a good sized gap right in the driver's side front corner. Sloppy- and what about that extra insulation we paid for.

Does anyone see the above as being vague or nit-picky or my fault that any of this happened? I'd really like to know.
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Old 10-03-2015, 05:45 PM   #50
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[QUOTE=Jim Bennett;113374]Pat, I hear you regarding company growth, and the growing pains associated with it. At one point, I had grown to 6 times the size I am now. It was during boom times, and good help was hard to find. In the end all customers got a good product, but it cost me too much to produce it. Now doing smaller volume, i have a better percentage of profit, and much less stress. I think Escape is doing very well with their growing pains, not perfect, but working to get better
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