New Fridge Topic: A Different Approach - Page 2 - Escape Trailer Owners Community

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Old 09-25-2014, 08:22 PM   #11
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I emailed Reace for an update. He said he was sorry to report no news at this time.

So hopefully we can get someone at Dometic to clue us in on what's up??

Mel K
Hi Mel. Thanks for the update. I hope a few more voices can indeed do something to help spur Dometic into some sort of action.

Parker
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Old 09-25-2014, 08:53 PM   #12
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As an outsider not owning one of these fridges, I must say that this approach of having everyone contact Dometic, just might be what is needed to light a fire under their butts. I don't doubt they could solve it, but need to understand how widespread the problem is.
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Old 09-25-2014, 09:52 PM   #13
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Called today as promised was given the runaround Said I needed to use the warranty which I would have to pay for service call and if he found the refrig is working which it is for a s/n pay for his time . Also put it back on the manufacturer of trailer saying it was their fault to put this frig in . By now I am fuming I said you are responsible to inform manufacturer what is needed for different climates it is your product you are selling . It went on longer but we will be calling again. I told them this is my 3 rd refrigerator. This one is not working . They know I am calling about a Escape trailer and my name .
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Old 09-25-2014, 10:09 PM   #14
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Man, that has to be frustrating. I hate poor customer service like that. I would be tempted to be as annoying as possible to them, until they get the point.
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Old 09-25-2014, 10:12 PM   #15
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Will contact them again Jim . Hope others join in .
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Old 09-25-2014, 10:15 PM   #16
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Called today as promised was given the runaround Said I needed to use the warranty which I would have to pay for service call and if he found the refrig is working which it is for a s/n pay for his time . Also put it back on the manufacturer of trailer saying it was their fault to put this frig in . By now I am fuming I said you are responsible to inform manufacturer what is needed for different climates it is your product you are selling . It went on longer but we will be calling again. I told them this is my 3 rd refrigerator. This one is not working . They know I am calling about a Escape trailer and my name .
That's just ugly. The person I talked with was much more receptive, but I had already been down the warranty road. It would be good to try to get the service person out on a really hot day, but we may be getting too late in the year now. Too bad the service shops can't simulate hot day conditions. Thanks for calling, and I hope you do keep after them. I haven't heard back yet from my call. I'll give them another day or so and then call again.
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Old 09-25-2014, 10:38 PM   #17
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That's why my approach is to just say I need to buy a climate class T RML8555 unit.

I am too familiar with manufacturers that spin you around and around until you give up. I don't give up.

One line I use when calling customer service is say '"if I yell at you who do you send me to?"

"Please send my call to them ... I have a heart problem and would be yelling at you now. But it's not good for our health" they always send me up the line.

Good luck. We need to crack these nuts.

Mel
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Old 09-25-2014, 10:52 PM   #18
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Don't worry will call again on Monday and call the other number and hope to get someone else . This just lit our fire .
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Old 09-25-2014, 11:03 PM   #19
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Great subject line Klem. I might change it to "8 series fridges available in climate class T", since the RM 8551 and RM 8555 are not available with that rating.
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Old 09-26-2014, 12:13 AM   #20
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Great subject line Klem. I might change it to "8 series fridges available in climate class T", since the RM 8551 and RM 8555 are not available with that rating.
Yes, anything to find the chink in their armor!

Living in the northwest if I say my refrig is a wimp they will send me to Tacoma to have a warranty check .. and it will work fine now that the weather is in it's operating range.

So I'm trying to get them to sell me a T rated refrigerator, because I want one, hoping 'sales' will see the $$$ and help me ...

Mel
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