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Old 10-24-2014, 06:25 PM   #191
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Originally Posted by PGDriver View Post
I also think they know more then they let on.
Doug
Doubtful. This points out the downside of calling Dometic. They're a huge company, and like most huge companies they have layer after layer of departmental bureaucracy. Most of the people who answer the phone won't have any clue about the issue. Can't hurt, but probably not much good either.
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Old 10-24-2014, 06:25 PM   #192
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It kind of sounds like the next modification for the 6.7 fridge is a manual 120 volt bypass switch. When all else fails flip the switch for max cooling.
I was referring to in this post about the 120 volt bypass test for 6.7 fridge.
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Old 10-24-2014, 06:31 PM   #193
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Alf, here in the states, companies cannot require you to register a product to validate a warranty - the warranty is in effect either way. Hopefully it is the same for you in Ontario.
There is value in registering any product that has a warranty, and that is they can notify you of a recall.
I almost threw out an Olympus digital camera when it quit working, but was advised to take it in and see what the repair would cost. Repair cost nothing because Olympus had issued a recall years before. I didn't know that because I hadn't sent in the warranty card.
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Old 10-24-2014, 06:34 PM   #194
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There is value in registering any product that has a warranty, and that is they can notify you of a recall.
I almost threw out an Olympus digital camera when it quit working, but was advised to take it in and see what the repair would cost. Repair cost nothing because Olympus had issued a recall years before. I didn't know that because I hadn't sent in the warranty card.
For sure it is a good idea to register stuff Glenn, for exactly the reason you showed. Its just that they cannot deny the warranty based on not registering, at least in the states. I'm hoping that is the case for Alf too.
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Old 10-24-2014, 07:01 PM   #195
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I had my furnace repaired under warranty and I had not registered. Furnace, fridge etc. are on that paper inside the wardrobe. That gives date of purchase.
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Old 10-24-2014, 07:32 PM   #196
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I finally got around to calling Dometic today. I talked to Erin in customer service and was discouraged by what she didn't know. She hasn't heard of an issue with the RML 8555. We had a rather long discussion in which I covered, in abbreviated form, everything that's been covered on this forum. I also shared with her that Camping World in southern California didn't carry this model because it just didn't perform well enough in that climate. This came from the manager at Camping World here in Seattle. She stated that if they were having issues of the magnitude I was talking about that the engineering department would share that information with them so that they could handle phone calls such as this one. She sent an email to the salesman and engineer for Escape with this information asking for clarification. She took my name, number, and email address and promised that when she received any information from them she would pass it along to me, probably through email.
Tom
Well, it's still good that you called. It took a few minutes, and if anyone is keeping track, it's another customer unhappy with the 8XXX series fridges. The woman I talked with today, Nicki, seemed to be at a little higher level and had actually done some research to see what's going on with these fridges. She was well prepared, and introduced the climate class terminology without me bringing it up. She explained that we're getting fridges made in Germany, which I guess is a negotiated trade arrangement. There is a new model being sold in England that may be better (curious about that since England isn't normally like Texas) and she didn't know if that would help or not....or if we could get it. The point is, she's aware and trying to help. When I call, they look me up and know before I go into my story what kind of fridge and what kind of issues I'm having. Maybe that's because I've been in once for warranty service, or maybe they do that for everyone.
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Old 10-24-2014, 10:13 PM   #197
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Parker,

It is good that you plan to let Dometic run this "bypass test" that they have proposed. About a month ago I made my 1st post on the Escape forum. It was post #36 in this thread and I did ask "has anyone bypassed the controls and applied 120v directly to the 120v heating element and let the unit run overnight." Unfortunately people didn't seem to understand this trouble-shooting technique for rv propane refrigerators and that it was the subject of one of the Ford (FRVTS) videos on youtube.

It would be good if you'd let us know what Dometic finds with this test. Hopefully Dometic will find something definitive and come up with a clean solution for people that own these refrigerators.
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Old 10-27-2014, 03:09 PM   #198
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Hope this the right thread . Want to tell you went camping and Love our new I quess you call it drawer ? It is perfect it actually slides out too . We kept lettuce and grapes etc in it . Removing the plastic crisper and just having extra shelf (more room ) and your drawer keep frig a couple degrees colder. Very happy !
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Old 10-27-2014, 04:07 PM   #199
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Hope this the right thread . Want to tell you went camping and Love our new I quess you call it drawer ? It is perfect it actually slides out too . We kept lettuce and grapes etc in it . Removing the plastic crisper and just having extra shelf (more room ) and your drawer keep frig a couple degrees colder. Very happy !
Glad to know I built it right! Kind of odd it would help with fridge temps, but a couple of degrees on the retail thermometers probably isn't significant.

Actually I call it a tray.

Moderator will probably move your post over to the modifications and alternations group.
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