New Fridge Topic: A Different Approach - Escape Trailer Owners Community

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Old 09-24-2014, 05:27 PM   #1
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New Fridge Topic: A Different Approach

As I have described in anguishing detail in a couple of other threads, we have the rather disappointing RML8555 6.7 cu. ft. installed in our 2013 Escape 19. Today I visited the RV dealership where I took the Escape this spring for an attempt at warranty service on the fridge. I described our continuing issues: does not cool well above 80F and does not cool well while towing even at 70F, and mentioned that this seems to be a common issue with many of these fridges. The RVs they sell are equipped with Atwood and Norcold fridges, and they were not aware of the Dometic issues. They suggested that I call Dometic directly to discuss the problem and to get the issue into their system. So I did.

The person I talked with (Holly) was very cordial, but did not seem to be aware of problems with the 8XXX series. She placed me on hold while doing a little real-time research. She then asked what was done under the original warranty service (backside fan) and whether or not it helped (did not). She promised to investigate further and email me of her findings. I asked if it would be helpful for others to call to describe their problems with the 8XXX series fridges, and she said it would. More callers will likely get more serious attention from Dometic.

Should you be so inclined, and I hope you will be if you own one of these units, here are the numbers to call at Dometic: 800.544.4881 and 574.294.2511. I called the 2511 one. There were seven callers ahead of me, but it was only a few minutes wait. Have your serial number ready (sticker inside the fridge).

I know Reace is doing what he can to help, but I think a little direct communication between owners and Dometic can't hurt, and serves to document individual instances of poor fridge performance in case there is some future adjustment of some sort.

I will post whatever I get back via email from Dometic.
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Old 09-24-2014, 05:50 PM   #2
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I had a string of emails with them and it was supposed to be forwarded to an application engineer. The trail went cold, have not heard back.

That was around the time Donna suggested we ' chill' (pun intended) and wait to hear from Reace. I searched the forum the other day thinking I might have missed something from Reace and considered PMing Donna as I found nothing new in my search. Maybe we have missed something??

I'll resend the emails if there is no news, was waiting til after the Dometic folks got back from Holidays a while ago.

Thanks for relighting the torch on this.

Mel
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Old 09-24-2014, 07:23 PM   #3
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There is always strength in numbers, particularly when one mentions posting problems using online forums. Marketing dept will push the complaints up the ladder......engineering will be prodded to fix things. Happened to me when I was a design engineer.
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Old 09-24-2014, 10:25 PM   #4
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We will call tomorrow !
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Old 09-24-2014, 10:48 PM   #5
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Quote:
Originally Posted by Patandlinda View Post
We will call tomorrow !
Great! Thank you! Please let us know if you learn anything new/interesting.

Parker
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Old 09-24-2014, 10:59 PM   #6
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With our trailer 11 months off, hopefully this will all be solved by then. Really not so sure if we want that bigger fridge in the 21 anyway. Loren
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Old 09-25-2014, 01:09 AM   #7
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I hope that Dometic is capable of associating similar trouble calls regarding the same model, but have no way to know if this is true. Ideally the additional calls will add information and reinforce the need for resolution; however, if they are not coordinated they may just dilute the technical resources available.
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Old 09-25-2014, 03:30 PM   #8
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I sent the email string to Dometic again.

My "Subject" is :
"Availability of RML 8555 RV Refrigerator in Climate Class T"

This person has answered a few times and says the question was turned over to an Application Engineer ....

Erin Rager

We appreciate this opportunity to address your situation, and hope all your future travels are trouble free. Please do not hesitate to contact us any time, to order parts or if we can be of assistance.
Customer Support Center
800 544 4881
edometic.com
Dometic Corp
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Old 09-25-2014, 06:18 PM   #9
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Parker,
Thanks for the phone numbers I will also give them a call.
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Old 09-25-2014, 07:46 PM   #10
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I emailed Reace for an update. He said he was sorry to report no news at this time.

So hopefully we can get someone at Dometic to clue us in on what's up??

Mel K
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