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Old 08-05-2015, 06:35 PM   #21
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Actually I'm not totally sure what ETI's responsibilities are. I don't see anything that specifically excludes components they didn't build and they call it a " full two-year factory bumper-to-bumper warranty."

Disappointed with CW's handling of it. It'd be nice to think that a handy "one stop shopping" store for RV's would be a little more customer friendly. Charging twice the price of a new part seems a little iffy.

Ron
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Old 08-05-2015, 06:36 PM   #22
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I don't understand where these narratives come from. Did anybody say that ETI didn't help with directions and contacts?

In my case they didn't offer any assistant, they simple stated it was not covered under warranty.
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Old 08-05-2015, 07:09 PM   #23
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I always like to use the car analogy, because most everyone can relate. If you bought a car and suddenly the fuel pump stop pumping due to an adjustment, would you feel like you were responsible for the repair, and it should not be covered under warranty? I don't see a big difference with this situation.
In my mind the car analogy does not fit because in the case of a car the auto manufacturer makes and supplies all the parts with maybe the exception of tires. I think a better analogy would be buying a new home, if the fridge stops working the fridge manufacturer looks after it, furnace problems are looked after by the HVAC company.
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Old 08-05-2015, 07:31 PM   #24
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and our trailers are our homes on wheels.....good point Ian. If my window leaked in my new home, the builder would simply tell me to contact the window manufacturer.
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Old 08-05-2015, 07:36 PM   #25
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We were on a trip so I contacted ETI and was instructed by Rae to take the trailer to a qualified service center.
Sounds like ETI did give you direction.
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Old 08-05-2015, 07:43 PM   #26
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In my mind the car analogy does not fit because in the case of a car the auto manufacturer makes and supplies all the parts with maybe the exception of tires. I think a better analogy would be buying a new home, if the fridge stops working the fridge manufacturer looks after it, furnace problems are looked after by the HVAC company.
I would point out that this is not true. Many of the components of today's automobiles are not made by the manufacturer, not just the tires. Look at the ongoing airbag recall. These parts made by Tanaka (I believe that is the airbag maker). The manufacturer may spec the parts and assemble them, but there are many, many third parties making the parts and putting the manufacturer's name and logo on them. I mean steel, paint, batteries, wiper blades, glass, sound equipment, upholstery, and the list goes on and on. Companies like Ford, GM, and Toyota can afford bumper to bumper warranties due to sheer quantity of units produced and relatively low failure rates. A small company like ETI cannot, but they do their absolute best to assist their customers. I appreciate their efforts having owned several other brands of RVs.
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Old 08-05-2015, 08:01 PM   #27
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Many of the components of today's automobiles are not made by the manufacturer, not just the tires. Look at the ongoing airbag recall. These parts made by Tanaka (I believe that is the airbag maker). The manufacturer may spec the parts and assemble them, but there are many, many third parties making the parts and putting the manufacturer's name and logo on them. I mean steel, paint, batteries, wiper blades, glass, sound equipment, upholstery, and the list goes on and on.
This is true but these parts made by 3rd party manufacturers are built to the auto manufacturers specs and we as consumers cannot buy that product from them (i.e I cannot buy a Toyota airbag from Tanaka, I have to buy from Toyota). ETI buys "off the shelf" parts and installs these, I can find the identical replacements from many retailers. The manufacturer of these parts offers the warranty
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Old 08-05-2015, 08:33 PM   #28
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Propane regulator

As requested info, I also had a bad regulator a few years ago on my 19, I just went into CW and bought a new one and put it on, worked there after and cost the 40 to 60$ and that was it. When the single door fridge problem started, one of the first things I did was go to a service person and had him adjust the regulator to the
fridge spec. it helped a little. The new two door quit on me, I called a mobile service person that is a dometic authorized repair person, he showed up, checked the same things I had already checked, contacted dometic service and they confirmed he had checked what they wanted and a new control panel is being shipped o'nite so he can install and I hope that does the trick. The part is under warranty but I may have to try to get dometic to pay for labor, $45/hr or forget it and be happy. We will leave for the races on Tuesday regardless.
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Old 08-05-2015, 08:58 PM   #29
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I can understand people's frustration when they think ETI should fix everything, but as others have pointed out, often the warranty is the responsibility of the part manufacturer. But what most of this discussion has stemmed from is an absurd $144 charge to adjust a $60 part. When all is said and done, in my mind the blame falls squarely on CW, or at least the CW in question. Some people still have integrity, even if others do not. If I complained to the general manager of the CW where the worker bees handed me such an outrageous bill and the manager did not make an adjustment, I would probably call CW Corporate HQ in Bowling Green, KY, and let my dissatisfaction be known. And if I got no satisfaction from Corporate, I would file a complaint with the State Division of Consumer Protection. I don't think they would look kindly on a repair costing 2-1/2 times the cost of the part being repaired. While I understand not discarding a perfectly good part, CW should not have charged more than the cost of a new regulator, and they should have provided the OP with a repair or replace option.
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Old 08-05-2015, 09:20 PM   #30
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Sounds like ETI did give you direction.
You are soo missing the point, maybe you've bang your head on the wall too many times...
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