Propane Regulator Failure - Page 6 - Escape Trailer Owners Community

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Old 08-06-2015, 11:51 AM   #51
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Originally Posted by Zardoz View Post
With that said, it is unreasonable to expect ETI to handle every failure of its component parts. This could be easily addressed by amending their warranty to say that ETI warrants the manufacture of the trailer but that individual components are warranted by their manufacturer. This would still represent a very generous warranty and be fair to all parties concerned.
See page one of your Escape manual.
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Old 08-06-2015, 12:11 PM   #52
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Houston, we have a problem, we're not all on the same page. ( are we ever ) This is Page 3 of my manual.

I have to say, with that wording, a litigious person would seem to have a good argument that any item requiring replacement in the first 2 years would be covered.

Ron
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Old 08-06-2015, 12:14 PM   #53
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Originally Posted by Rossue View Post
What I would say is this: for $144 Escape could have avoided this negative publicity. I can't tell you how many times we bent over backwards to take care of the customer in our cellphone stores. It comes with the business.

......... I was blamed for the rusty screws by several forum members initially(didn't manage your condensation-blah,blah) and it was just typical of the responses we still see today. Imply anything at all that questions ETI business practices and look out!
It seems that the negative publicity comes from the same 3 or 4 people and from being in business myself I've learnt that there are some people you can never please no matter how hard you try.

The balance of us are very pleased with the with the service and product from Escape. Escape has a reputation for superior customer service and a superior product and they bend over backwards to please their customers when problems do arise. Therefore, because of this reputation, they have to be careful that they are not taken advantage of by customers that are professional whiners.

No one is forcing anyone to keep their Escape and if they sell it I doubt that they would loose much money, if any. This would give them the opportunity to go ahead and buy another brand of trailer and then they would really have something to whine about. For the ones that do this I truly hope that they keep us informed as to how they make out. But, having said this, I've never come across a thread that is titled, "I'm selling my Escape because it's a crappy product and the customer service stinks."

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Old 08-06-2015, 12:17 PM   #54
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I guess this thread has run it's course, so it will be suspended while the moderators discuss if it should remain open as it is no longer on subject.
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Old 08-06-2015, 10:05 PM   #55
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This thread has been reactivated and a reminder needs to be mentioned here:
According the the forum rules
Dealer/Vendor and Customer Disputes
This forum is not intended to be a mechanism for people to vent frustrations about vendors or sales from private parties. Please settle your differences with the seller, manufacturer and dealer through other means but not through our community.

Thus the temporary closure and reopening to the thread. Please keep in mind these rules, thank you for your cooperation.
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Old 08-06-2015, 10:05 PM   #56
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I've never deleted anyone's post unless it was an exact duplicate. Those folks who are miserable will always be miserable, they don't need my help or anyone elses.

I haven't read anything that would cause me to stop reading this thread. Everyone has an opinion, like body parts. Taken with a grain of salt too.
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Old 08-07-2015, 12:10 AM   #57
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Originally Posted by Vermilye View Post
I hate to point it out, but the $144.00 charge to replace a regulator is not out of line. Most repair shops are charging between $90.00 & $120.00 per hour for labor. Subtract the cost of the regulator & that leaves about the right amount of time to do the change. Labor costs are one of the reasons I try to do everything myself.
I agree with the reasoning, but maybe not the value. Any RV tech that takes an hour to change a trailer's propane regulator must be taking a couple of coffee breaks along the way... it's three hose connections. Any tech that spends more of the customer's money tweaking a regulator than a new one would cost isn't being very responsible with the customer's money.
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Old 08-07-2015, 12:16 AM   #58
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About that propane regulator failure...

I have had regulator issues, and never even considered a warranty claim, either to the regulator manufacturer, or to the RV manufacturer, or to the aftermarket warranty (really insurance) company. It's just too small for the hassle, especially when I'm doing the work anyway so there's no labour charge. Having used propane regulators for extended periods in relatively low temperatures and had oil contamination and freeze-up issues, I am not a fan of propane (it's not great, it's just the lesser evil in fuel choices) and I consider regulators almost disposable.

Although the auto-changeover feature can be valuable, I consider it worse than useless at very low temperatures (since there isn't enough tank pressure to run the switch reliably). I realize that wasn't the issue here, but I'm still not surprised by a problem due to the extra complexity of these switching regulators - my only surprise is that the auto-changeover switch trip pressure (which is probably a pressure difference between inputs) can be adjusted.
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Old 08-07-2015, 07:39 AM   #59
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Originally Posted by Brian B-P View Post
I agree with the reasoning, but maybe not the value. Any RV tech that takes an hour to change a trailer's propane regulator must be taking a couple of coffee breaks along the way... it's three hose connections. Any tech that spends more of the customer's money tweaking a regulator than a new one would cost isn't being very responsible with the customer's money.
Exactly!
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Old 08-07-2015, 02:21 PM   #60
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ETI has offered to pay 50% of the cost. I'm not sure why, but I'm grateful. Perhaps they've been following this thread, . If this happens again, I am going to replace it myself now that I know its not covered under warranty. Thanks for all of your contributions!
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