Propane Regulator Failure - Escape Trailer Owners Community

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Old 08-05-2015, 12:59 PM   #1
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Propane Regulator Failure

I recently experienced a unique problem with the regulator. One day after filling both tanks, suddenly the propane regulator on the passenger side quit working. I switched the regulator to the driver side and the propane flowed again. To help eliminate the tank as the problem, I switched the tanks, and once again the passenger side stopped working. We were on a trip so I contacted ETI and was instructed by Rae to take the trailer to a qualified service center. I took it to Camping World in Las Vegas when we returned home, they were able to correct the issue with what was described as a "adjustment". When I asked what adjustment was made to correct the issue, I was told by the service adviser that he only knows what the technician puts on the service order. Has anyone else experienced this issue. Please keep in mind that the trailer was new and picked up in January, we have only take 7-8 trips with it and hardly used the propane system as most of our cooking is outside.
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Old 08-05-2015, 01:11 PM   #2
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I'd have the service person to ask the technician, if you paid for this you should know what you paid for.
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Old 08-05-2015, 02:02 PM   #3
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Quote:
Originally Posted by cpaharley2008 View Post
I'd have the service person to ask the technician, if you paid for this you should know what you paid for.
I took your advice, they had to remove the regulator and adjust the pressure. Again, has anyone else experience this in such a short period after purchase or anytime for that matter?

Thanks,
Mike
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Old 08-05-2015, 02:16 PM   #4
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I believe mine needs that adjustment too...after about 60 days use.

Both tanks are full now so any followup will be awhile from now.
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Old 08-05-2015, 03:19 PM   #5
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I believe mine needs that adjustment too...after about 60 days use.

Both tanks are full now so any followup will be awhile from now.
I hope yours does not cost as much as mine, $144.00.
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Old 08-05-2015, 03:28 PM   #6
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If it cost you $144 for a regulator adjustment, I would contest that with the service writer. Auto switch-over regulators can be purchased for less than $50. No repair should cost more than a new unit.
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Old 08-05-2015, 03:34 PM   #7
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Just checked Camping World. $60.89 for an auto switchover regulator, and CW's prices can be high. I would definitely go back and complain rather loudly, using the term rip-off if I were you. Installing a new regulator takes maybe 15 minutes, and you could probably do it yourself.
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Old 08-05-2015, 03:47 PM   #8
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Just checked Camping World. $60.89 for an auto switchover regulator, and CW's prices can be high. I would definitely go back and complain rather loudly, using the term rip-off if I were you. Installing a new regulator takes maybe 15 minutes, and you could probably do it yourself.
I'm certain I could do it myself, however, I thought this would be a item covered under warranty. ETI refused to cover it. They said it was caused by elevation and travel and is considered general maintenance. I have to take issue with this, after 7 trips a regulator fails due to adjustment? I believe regulators are designed to be more reliable than that?
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Old 08-05-2015, 04:51 PM   #9
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Very frustrating ! Yet another component to add to the exempted from warranty and
maintenance list.
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Old 08-05-2015, 05:03 PM   #10
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The warranty covers the trailer, not necessarily hoses, tires, heaters, air conditioners and other items installed by Escape but manufactured by others. Perhaps the regulator is covered under warranty, did you contact the manufacturer, not the installer. As Escape discloses, items installed by them but made by others are not covered by Escape. We are fortunate they handled the Dometic issue for those who needed it.
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