I would suggest a faulty latch, as in over 6 years ours worked just fine, and we never had to adjust or add any additional handles, and ours worked fine. We did have a few other issues, like putting back it the latch and adjusting tension, but never anything with the latch.
2017 Escape 5.0 TA (someday soon, I hope
2015 Ford F150 Lariat 3.5L EcoBoost
2009 Escape 19 (previous)
“Most folks are about as happy as they make up their minds to be.” — Abraham Lincoln