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Old 02-09-2014, 11:16 AM   #41
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Question RADIO DVD option

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Originally Posted by Minnie View Post
So, we foolishly opted for the stock radio in our new 5.0 after Tammy told us that she hadn't heard any complaints. Less than 6 months in, it has died after "swallowing" a cd. According to the manual, in which the picture bears no resemblance to our unit, there should be a reset switch.

Does anyone know where such an animal resides in the radio or, better yet, how to get the front off?

Thanks!
Christine
i am pretty sure I was told that my 19 due in June would have a Jensen. Is that a different model?
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Old 02-09-2014, 12:08 PM   #42
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The "Touch" model radio has been replaced by the "Jensen" model sometime in 2013.
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Old 02-09-2014, 12:09 PM   #43
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i am pretty sure I was told that my 19 due in June would have a Jensen. Is that a different model?
Absolutely. Minnie has a "Touch Audio VD-301", distributed by Lippert. Jensen is an unrelated company which has an extensive range of mobile audio/video products, from their "heavy duty" division. The televisions and radio in my motorhome are Jensens; they work fine and I've had no problem with them, but perhaps other brands would survive as well, and some would certainly be preferable in features or performance.
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Old 02-09-2014, 04:43 PM   #44
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We picked up our 5.0 end of August 2013 so it must have been replaced after that. It was used for 3 weeks in August and 2 days in January and then it died. Powers up but no sound, no ejecting of cd, and no response from any other feature. Glad to hear it's been replaced. Doesn't help me, but at least new owners won't have to put up with this piece of crap! :-)
Christine
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Old 02-09-2014, 05:17 PM   #45
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Complaining will not fix the problem but it will make you feel better. Have you contacted Lippert to make a claim under the warranty?
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Old 02-10-2014, 10:55 PM   #46
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Actually, I don't normally go straight for the "claim on warranty" action, preferring instead to work with the manufacturer that installed the item - in this case, Escape. Reace has kindly offered to give everything the once over before we move to the warranty action.
Sorry you found my complaints offensive.
Christine
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Old 02-10-2014, 11:02 PM   #47
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I didn't note anybody taking offense.
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Old 02-11-2014, 12:10 AM   #48
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Actually, I don't normally go straight for the "claim on warranty" action...
Even without escalating to a warranty claim, some manufacturers (or distributors, in the case of Lippert for this radio) are quite helpful with information (such as the questions about how to reset it or get the front off). They should know more about the product than the company that installed it in a trailer, and it only takes an e-mail or phone call to find out. Just a suggestion...
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Old 02-11-2014, 07:00 AM   #49
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Exactly, I always go the manufacturer before the trailer company because in most cases that is who the trailer company refers you to. Only later if no satisfaction do I then try the trailer company, who, for the sake of goodwill, may help me. When my lock failed on my new Escape, Fastec, the lock maker replaced the lock. It was nice to know that ETI may have done the same, but first I went to the proverbial "horse's mouth"!
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Old 02-11-2014, 04:35 PM   #50
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Has anyone found a radio that has DVD and Bluetooth capability!
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