Warranty coverage - Escape Trailer Owners Community

Go Back   Escape Trailer Owners Community > Escape Tech > Problem Solving | Owners helping each other
Click Here to Login
Reply
 
Thread Tools Display Modes
 
Old 06-02-2017, 01:05 AM   #1
Junior Member
 
Join Date: Jul 2015
Location: Wasilla, Alaska
Trailer: wannabe
Posts: 26
Warranty coverage

Just bought a new Escape 5.0 Trailer and my break away switch shorted out 250 miles from Chillwack, the part and labor cost $307.00 and now my furnace will not run, my wife thinks the coverage only works if you bring it back to ETI.


Sent from my SAMSUNG-SM-J320A using Tapatalk
__________________

bigalaska2012 is offline   Reply With Quote
Old 06-02-2017, 01:42 AM   #2
Senior Member
 
Join Date: Dec 2012
Location: Edmonton, Alberta
Trailer: 1979 Boler B1700
Posts: 11,814
Quote:
Originally Posted by bigalaska2012 View Post
Just bought a new Escape 5.0 Trailer and my break away switch shorted out 250 miles from Chillwack, the part and labor cost $307.00...
This is a part which should cost under $20 and take a few minutes to completely replace. Was there some other major damage that was repaired?

Quote:
Originally Posted by bigalaska2012 View Post
... now my furnace will not run, my wife thinks the coverage only works if you bring it back to ETI.
No, if you are not near Chilliwack, contact Escape Trailer Industries so they can explain how to get get approval for work to be done where you are and paid for by Escape. The first step should be diagnosis, and clearly the situation needs to be understood before concluding that there is a defect to be corrected.

I suggest reading the warranty document again.
__________________

Brian B-P is offline   Reply With Quote
Old 06-02-2017, 01:46 AM   #3
Junior Member
 
Join Date: Jul 2015
Location: Wasilla, Alaska
Trailer: wannabe
Posts: 26
Quote:
Originally Posted by Brian B-P View Post
This is a part which should cost under $20 and take a few minutes to completely replace. Was there some other major damage that was repaired?


No, if you are not near Chilliwack, contact Escape Trailer Industries so they can explain how to get get approval for work to be done where you are and paid for by Escape. The first step should be diagnosis, and clearly the situation needs to be understood before concluding that there is a defect to be corrected.

I suggest reading the warranty document again.
I will reread the warranty, at this point I'm not concerned with the break away switch, it's my furnace,

Sent from my SAMSUNG-SM-J320A using Tapatalk
bigalaska2012 is offline   Reply With Quote
Old 06-02-2017, 06:24 AM   #4
Senior Member
 
Join Date: Jul 2012
Location: Burlington, Vermont
Trailer: 2014 17b/RAV4 (sold) 2012 Chevy Colorado
Posts: 606
I too am curious about Brian's question. What did you spend over $300 on initially? Furnaces are finicky. Did you test to be sure you have propane in the system by lighting the burners? A phone call to Escape might be helpful for problem solving assistance. We have found their customer service to be first rate.
yardsale is offline   Reply With Quote
Old 06-02-2017, 06:36 AM   #5
Junior Member
 
Join Date: Jul 2015
Location: Wasilla, Alaska
Trailer: wannabe
Posts: 26
Yes I did all of that ,forget the break away switch

Sent from my SAMSUNG-SM-J320A using Tapatalk
bigalaska2012 is offline   Reply With Quote
Old 06-02-2017, 09:31 AM   #6
Member
 
Join Date: May 2014
Location: Saskatoon, Saskatchewan
Trailer: 2010 Escape 19', 2010 Toyota Tacoma TRD DCLB 4X4
Posts: 43
Good morning,

Check the fuses, where your power convert is. With twelve volt even a little spark or short can blow a fuse. Everything else is fairly robust. It is disappointing to have problems on a NEW item before one has had a chance to learn it's intricacies.

I always just with the manufacturer even after a repair to to see if there is partial or full reimbursement. And find most are fairly willing to help with defects. Must be the Scot in me.

Shannon
smac2 is offline   Reply With Quote
Old 06-02-2017, 12:36 PM   #7
Senior Member
 
float5's Avatar
 
Join Date: Nov 2010
Location: Denison, Texas
Trailer: 2015 21'; 2011 19' sold; 4Runner; ph ninezero3 327-27ninefour
Posts: 5,156
I would call Escape with any problem on a newer unit and have them agree to what should be done and what reimbursement they will give before work at a shop.

They may give suggestions as to what to check to try to determine the problem.

Also we would be interested in exactly what this situation was with the breakaway switch even though you are now concerned with the furnace.
__________________
Cathy. Floating Cloud
"Live in the sunshine, swim the sea, drink the wild air.... "
Emerson
float5 is offline   Reply With Quote
Old 06-02-2017, 01:16 PM   #8
Site Team
 
padlin's Avatar
 
Join Date: Sep 2009
Location: Southwick, Massachusetts
Trailer: 5.0 TA #6, 2012 F150 EB
Posts: 5,769
The furnace may have it's own manufacturers warranty, like the fridge. A call to ETI would get you on the right path.
__________________
Happy Motoring
Bob
padlin is offline   Reply With Quote
Old 06-02-2017, 02:14 PM   #9
Senior Member
 
Join Date: Dec 2012
Location: Edmonton, Alberta
Trailer: 1979 Boler B1700
Posts: 11,814
My reason for interest in the breakaway switch problem - aside from simple curiosity - is that something major may have happened electrically, which could be relevant to the furnace. Of course, at this point that's just throwing out wild possibilities, because no diagnosis has been done.

While I agree that the best approach is to call Escape, if you want assistance with troubleshooting the furnace the forum can be used for that. A lot more specific information would be required... such as whether or not the fan runs (and if not is there power?), and whether or not it tries to fire the burner (and if not is there propane?).
Brian B-P is offline   Reply With Quote
Old 06-02-2017, 05:49 PM   #10
Junior Member
 
Join Date: Jul 2015
Location: Wasilla, Alaska
Trailer: wannabe
Posts: 26
I work nights so responding will be slow, I have propane to the burners, hot water works, and power to the thermostat by using
A DC tester the fan comes on,

Sent from my SAMSUNG-SM-J320A using Tapatalk
bigalaska2012 is offline   Reply With Quote
Old 06-02-2017, 06:01 PM   #11
Senior Member
 
KarenH's Avatar
 
Join Date: Oct 2012
Location: Bellingham and Glacier, Washington
Trailer: 2013 Escape 15A
Posts: 1,981
Send a message via Skype™ to KarenH
Quote:
Originally Posted by bigalaska2012 View Post
...and now my furnace will not run...
I don't know about the current furnace models but it seems to me that there has been an inordinate number of failures of the sail switches in RVs (including mine almost at the get-go). Mine was fixed under warranty by the furnace manufacturer.
__________________
Karen Hulford
2013 Escape 15A, "Egbert"
Ford 150 XLT 5.8L
Bellingham, Washington
KarenH is offline   Reply With Quote
Old 06-02-2017, 10:06 PM   #12
Junior Member
 
Join Date: Jul 2015
Location: Wasilla, Alaska
Trailer: wannabe
Posts: 26
I also check the fuses it appears to be good,

Sent from my SAMSUNG-SM-J320A using Tapatalk
bigalaska2012 is offline   Reply With Quote
Old 11-22-2017, 09:50 PM   #13
Junior Member
 
Join Date: Jul 2015
Location: Wasilla, Alaska
Trailer: wannabe
Posts: 26
Quote:
Originally Posted by KarenH View Post
I don't know about the current furnace models but it seems to me that there has been an inordinate number of failures of the sail switches in RVs (including mine almost at the get-go). Mine was fixed under warranty by the furnace manufacturer.
I finally got the furnace to work! The thermostat was not working.

Sent from my SAMSUNG-SM-J320A using Tapatalk
bigalaska2012 is offline   Reply With Quote
Old 11-22-2017, 10:02 PM   #14
Senior Member
 
float5's Avatar
 
Join Date: Nov 2010
Location: Denison, Texas
Trailer: 2015 21'; 2011 19' sold; 4Runner; ph ninezero3 327-27ninefour
Posts: 5,156
Quote:
Originally Posted by bigalaska2012 View Post
I finally got the furnace to work! The thermostat was not working.

Sent from my SAMSUNG-SM-J320A using Tapatalk
Good! The thermostat has to be used just right. They told us to make certain we had AU for automatic on there when choosing other settings.
__________________
Cathy. Floating Cloud
"Live in the sunshine, swim the sea, drink the wild air.... "
Emerson
float5 is offline   Reply With Quote
Old 11-22-2017, 10:18 PM   #15
Junior Member
 
Join Date: Jul 2015
Location: Wasilla, Alaska
Trailer: wannabe
Posts: 26
Quote:
Originally Posted by float5 View Post
Good! The thermostat has to be used just right. They told us to make certain we had AU for automatic on there when choosing other settings.
The old one was very hard to switch on and was faulty, another was installed and it works

Sent from my SAMSUNG-SM-J320A using Tapatalk
bigalaska2012 is offline   Reply With Quote
Old 11-22-2017, 10:46 PM   #16
Senior Member
 
Join Date: Jan 2014
Location: North Van., British Columbia
Trailer: 2014 Escape 19, sold; 2019 Escape 21, Sept. 2019
Posts: 4,830
Quote:
Originally Posted by bigalaska2012 View Post
The old one was very hard to switch on and was faulty, another was installed and it works

Sent from my SAMSUNG-SM-J320A using Tapatalk
Are you talking of the non-digital little square box type? If so, many of us have replaced them with digital ones. I was waiting for the little lever to snap off it was so difficult to adjust. Digital is so much better.

Ron
Attached Images
File Type: jpg 08-12-2014 4-11-52 PM3_resize.jpg (189.3 KB, 24 views)
Ron in BC is offline   Reply With Quote
Old 11-22-2017, 11:40 PM   #17
Senior Member
 
Patandlinda's Avatar
 
Join Date: Sep 2013
Location: Ventura County, California
Trailer: 2013 19 Escape
Posts: 5,687
Quote:
Originally Posted by Ron in BC View Post
Are you talking of the non-digital little square box type? If so, many of us have replaced them with digital ones. I was waiting for the little lever to snap off it was so difficult to adjust. Digital is so much better.

Ron
How about that old type is not very accurate either . Temp swings of at least 4 degrees both ways . Either freezing or too hot . Love the new digital I installed like yours Ron . Pat
Patandlinda is offline   Reply With Quote
Old 11-24-2017, 08:16 PM   #18
Senior Member
 
Join Date: Mar 2016
Location: Boulder, Colorado
Trailer: 2017 19 Escape
Posts: 200
My understanding is all of the new thermos r digital.
Moaboy is offline   Reply With Quote
Old 11-24-2017, 10:12 PM   #19
Senior Member
 
MyronL's Avatar
 
Join Date: May 2013
Location: Edgewood, New Mexico
Trailer: 2013 Esc19/'14 Silvrado
Posts: 2,885
How about we back up a minute. You said you spent $307 on replacing a ($20 tops) break-away switch? Now you say that's of no concern?

Three-hundred and seven smackarooskis ??
__________________
Myron
"A billion here, a billion there...add it all up and before you know it you're talking real money." Everett Dirkson
MyronL is offline   Reply With Quote
Old 11-24-2017, 11:14 PM   #20
Site Team
 
rbryan4's Avatar
 
Join Date: Jun 2014
Location: Canyon Lake, Texas
Trailer: 2015 19 "Past Tents", 2018 F150 2.7L Ecoboost
Posts: 9,466
I'm curious about how you found the breakaway switch to be faulty. Did it engage the brakes while you were underway? Did you pull the pin to test it? Reason I ask is, I've never so much as looked at mine.
__________________

__________________
"You can't buy happiness, but you can buy an RV. And that is pretty close."
rbryan4 is offline   Reply With Quote
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off






» Featured Campgrounds

Reviews provided by

Disclaimer:

This website is not affiliated with or endorsed by Escape Trailer Industries or any of its affiliates. This is an independent, unofficial site.


All times are GMT -5. The time now is 08:20 AM.


Powered by vBulletin® Version 3.8.8 Beta 4
Copyright ©2000 - 2019, vBulletin Solutions, Inc.
Copyright 2012 Social Knowledge, LLC All Rights Reserved.
×