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Old 06-02-2017, 02:05 AM   #1
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Warranty coverage

Just bought a new Escape 5.0 Trailer and my break away switch shorted out 250 miles from Chillwack, the part and labor cost $307.00 and now my furnace will not run, my wife thinks the coverage only works if you bring it back to ETI.


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Old 06-02-2017, 02:42 AM   #2
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Quote:
Originally Posted by bigalaska2012 View Post
Just bought a new Escape 5.0 Trailer and my break away switch shorted out 250 miles from Chillwack, the part and labor cost $307.00...
This is a part which should cost under $20 and take a few minutes to completely replace. Was there some other major damage that was repaired?

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Originally Posted by bigalaska2012 View Post
... now my furnace will not run, my wife thinks the coverage only works if you bring it back to ETI.
No, if you are not near Chilliwack, contact Escape Trailer Industries so they can explain how to get get approval for work to be done where you are and paid for by Escape. The first step should be diagnosis, and clearly the situation needs to be understood before concluding that there is a defect to be corrected.

I suggest reading the warranty document again.
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Old 06-02-2017, 02:46 AM   #3
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Quote:
Originally Posted by Brian B-P View Post
This is a part which should cost under $20 and take a few minutes to completely replace. Was there some other major damage that was repaired?


No, if you are not near Chilliwack, contact Escape Trailer Industries so they can explain how to get get approval for work to be done where you are and paid for by Escape. The first step should be diagnosis, and clearly the situation needs to be understood before concluding that there is a defect to be corrected.

I suggest reading the warranty document again.
I will reread the warranty, at this point I'm not concerned with the break away switch, it's my furnace,

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Old 06-02-2017, 07:24 AM   #4
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I too am curious about Brian's question. What did you spend over $300 on initially? Furnaces are finicky. Did you test to be sure you have propane in the system by lighting the burners? A phone call to Escape might be helpful for problem solving assistance. We have found their customer service to be first rate.
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Old 06-02-2017, 07:36 AM   #5
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Yes I did all of that ,forget the break away switch

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Old 06-02-2017, 10:31 AM   #6
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Good morning,

Check the fuses, where your power convert is. With twelve volt even a little spark or short can blow a fuse. Everything else is fairly robust. It is disappointing to have problems on a NEW item before one has had a chance to learn it's intricacies.

I always just with the manufacturer even after a repair to to see if there is partial or full reimbursement. And find most are fairly willing to help with defects. Must be the Scot in me.

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Old 06-02-2017, 01:36 PM   #7
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I would call Escape with any problem on a newer unit and have them agree to what should be done and what reimbursement they will give before work at a shop.

They may give suggestions as to what to check to try to determine the problem.

Also we would be interested in exactly what this situation was with the breakaway switch even though you are now concerned with the furnace.
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Old 06-02-2017, 02:16 PM   #8
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The furnace may have it's own manufacturers warranty, like the fridge. A call to ETI would get you on the right path.
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Old 06-02-2017, 03:14 PM   #9
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My reason for interest in the breakaway switch problem - aside from simple curiosity - is that something major may have happened electrically, which could be relevant to the furnace. Of course, at this point that's just throwing out wild possibilities, because no diagnosis has been done.

While I agree that the best approach is to call Escape, if you want assistance with troubleshooting the furnace the forum can be used for that. A lot more specific information would be required... such as whether or not the fan runs (and if not is there power?), and whether or not it tries to fire the burner (and if not is there propane?).
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Old 06-02-2017, 06:49 PM   #10
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I work nights so responding will be slow, I have propane to the burners, hot water works, and power to the thermostat by using
A DC tester the fan comes on,

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