Wedgewood range lid bumper pad story - Escape Trailer Owners Community

Go Back   Escape Trailer Owners Community > Escape Tech > Problem Solving | Owners helping each other
Click Here to Login
Reply
 
Thread Tools Display Modes
 
Old 10-25-2018, 11:00 AM   #1
Senior Member
 
Bobbito's Avatar
 
Join Date: Sep 2014
Location: Surrey, British Columbia
Trailer: 2015 Escape 21
Posts: 640
Wedgewood range lid bumper pad story

I had to share my source for Wedgewood range lid bumper pads and the extraordinary effort this company’s staff made to fix a mistake with my order for this very small item. I ordered this small rubber bumper when it went missing from my Wedgewood range's lid. I placed the order on Amazon.com.
The small part cost under $2 and with shipping came to $5 Canadian. I payed an additional fee across the border to receive it at a US mailbox company, which is where I discovered they had shipped the wrong part. I returned home, called them and was promised they would fix it for me. After an internal email about the error was copied to me I didn’t hear anything for several days. So I called again and this time was told they would have to order the part, but I would get it and they shipped directly to me in Canada to save me the cross border fees and drive. I just received the parts (Wedgewood range lid rubber bumpers; they sent an extra one gratis). This is the note that accompanied them: “Thank you for your patience! They still had not come in, so my wife drove across the county and found them! Tim, AnyRVparts.com. I think these guys (Evan and Tim), deserve a standing ovation! AnyRVparts also goes by the name Schwalm Wholesale RV Parts (Schwalm RV Parts) I have been blown away by the service and care that ETI has given us with even small issues and now I can point to AnyRVparts as another company with stellar service.

Bob K
__________________

Bobbito is offline   Reply With Quote
Old 10-26-2018, 12:19 AM   #2
Junior Member
 
Join Date: Oct 2018
Location: Corona, California
Trailer: 2018
Posts: 1
Anyrvparts.com Serving RV'ers and Campers for over 40 years

Hey Bob

Thank you so much for the shout out. No company wants to make mistakes, but we do our best to handle with grace. Where other companies may dodge your calls or fail to resolve the issue, we see these moments as opportunities to truly wow folks with our customer service.

Schwalm is growing our team, and Evan has been a nice new addition in the sales department. Tim currently heads up our warehouse and fulfillment operations. He tries his best to write a personal note on every order he ships. I know he will be tickled to hear your praise.

And if you find yourself trying to figure out some obscure part # or model for an RV appliance, just get in touch with Wes. He is like the RainMan of RV Parts (he might be related to Dustin Hoffman- but nobody really knows).

Again, thank you for your business and sharing your experience.

Cheers
Justin W Boggs
CMO- Schwalm Parts Inc
www.AnyRvParts.com
__________________

AnyRVParts.com is offline   Reply With Quote
Old 10-26-2018, 08:51 AM   #3
Senior Member
 
Steve Clark's Avatar
 
Join Date: Jul 2015
Location: Fremont, California
Trailer: 2016 21. '15 Ford Explorer V-6
Posts: 1,481
Excellent, Bob (and Justin)!
Good to know of a good parts source!
__________________
Steve and Debbie
2016 - 21'

“Get out the map and lay your finger anywhere down” -Indigo Girls
Steve Clark is offline   Reply With Quote
Old 10-26-2018, 09:36 AM   #4
Senior Member
 
Bobbito's Avatar
 
Join Date: Sep 2014
Location: Surrey, British Columbia
Trailer: 2015 Escape 21
Posts: 640
Thanks. I shared this experience because I spent a ton of time finding the part for our Escape Wedgewood Vision range’s lid. I’m probably not the only owner who lost the little rubber pad and doesn’t want the lid to scratch the range top.
Also,I had to replace the grommets for the range grate and probably could have gotten them all at the same place.
Anyway, I couldn’t believe this guy Tim getting his wife to drive across the county for the part. And his colleague Evan ensured they didn’t forget about my issue. Reace and Tammy of ETI have proved through their dealings with us that they too are these kind of people. There is so much bad news out there. It’s great that there are people out there to inspire us to do good.
Bobbito is offline   Reply With Quote
Old 10-26-2018, 11:48 AM   #5
Senior Member
 
Steve Clark's Avatar
 
Join Date: Jul 2015
Location: Fremont, California
Trailer: 2016 21. '15 Ford Explorer V-6
Posts: 1,481
Quote:
Originally Posted by Bobbito View Post
Thanks. I shared this experience because I spent a ton of time finding the part for our Escape Wedgewood Vision range’s lid. I’m probably not the only owner who lost the little rubber pad and doesn’t want the lid to scratch the range top.
Also,I had to replace the grommets for the range grate and probably could have gotten them all at the same place.
Anyway, I couldn’t believe this guy Tim getting his wife to drive across the county for the part. And his colleague Evan ensured they didn’t forget about my issue. Reace and Tammy of ETI have proved through their dealings with us that they too are these kind of people. There is so much bad news out there. It’s great that there are people out there to inspire us to do good.
Good attitude, Bob! Random acts of kindness.........
__________________
Steve and Debbie
2016 - 21'

“Get out the map and lay your finger anywhere down” -Indigo Girls
Steve Clark is offline   Reply With Quote
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off






» Featured Campgrounds

Reviews provided by

Disclaimer:

This website is not affiliated with or endorsed by Escape Trailer Industries or any of its affiliates. This is an independent, unofficial site.



All times are GMT -5. The time now is 11:48 AM.


Powered by vBulletin® Version 3.8.8 Beta 4
Copyright ©2000 - 2019, vBulletin Solutions, Inc.
Copyright 2012 Social Knowledge, LLC All Rights Reserved.