Escape COVID-19 Update for Customers already in the order process - Escape Trailer Owners Community

Go Back   Escape Trailer Owners Community > Escape Community > Escape News
Click Here to Login
Reply
 
Thread Tools Display Modes
 
Old 03-16-2020, 05:41 PM   #1
Escape Trailer Industries
 
Join Date: Jun 2019
Location: Chilliwack, British Columbia
Trailer: All of them
Posts: 66
Escape COVID-19 Update for Customers already in the order process

All current customers will have been sent an email with similar content to below.

There is growing concern about the spread of the COVID-19 (Coronavirus) and impact it may have on travel and gatherings in the coming months. We are all doing our best to stay positive, practice social distancing and reduce the impact.

To further protect our customers and employees during the spread of COVID-19 we are moving to 100% interaction on phone and email.

Being manufacturer direct with customers across North America we are very skilled at long distance communications, in fact >95% of our customers complete the entire order and configuration process over the phone.

Our showroom will be closed until further notice, and all in person appointments will be rescheduled to phone calls.

Orientations are still proceeding, but we have scaled back our orientation process i.e., we are not taking customers through the full orientation, we encourage customers to self educate with our orientation videos online and the owners manual.

Your Options:

Proceed as normal:
Proceed as planned with your Orientation/pick up plans.
For our USA Customers: As long as the border is open to commercial traffic, we can export your trailer. As of today 16 March 2020 USA citizens can still cross the Canadian border, and worst case if non-commercial traffic is stopped we should be able to meet customers at Bob's Burgers parking lot on the USA side of the Sumas border crossing.
Delay collection:
You can store your unit at Escape, it is $100/month CAD or part thereof (I have arranged some new storage space, and they charge us by the month or part thereof).
Use the delivery service:
We have arrangements with a few of our logistics companies, the rate is around $3/mile USD. We also verify costs before making the arrangements. For deliveries please contact Melisa@escapetrailer.com

Stay well,

Karl@Escape
__________________

Karl@Escape is offline   Reply With Quote
Old 03-16-2020, 06:20 PM   #2
Site Team
 
rbryan4's Avatar
 
Join Date: Jun 2014
Location: Canyon Lake, Texas
Trailer: 2015 19 "Past Tents", 2018 F150 2.7L Ecoboost
Posts: 9,678
These look to me like common sense precautions. Hopefully this crisis will pass sooner rather than later.
__________________

__________________
"You can't buy happiness, but you can buy an RV. And that is pretty close."
rbryan4 is offline   Reply With Quote
Old 03-16-2020, 09:44 PM   #3
Senior Member
 
h2owmn's Avatar
 
Join Date: Nov 2017
Location: Placerville, California
Trailer: 2018 Escape 17A double dinette
Posts: 1,152
All of you please take good care!
__________________
--Time and trouble will tame an advanced young woman, but an advanced older woman is uncontrollable by any earthly force. --Dorothy Sayers
h2owmn is offline   Reply With Quote
Old 08-09-2020, 07:41 AM   #4
Junior Member
 
Join Date: Jun 2020
Location: Brandywine, Maryland
Trailer: Looking to be a new owner
Posts: 6
Independent Inspection

Just wondering; If US citizens can't cross into BC to inspect their new RV and if the new owner doesn't want to travel to Washington, has any one had their new Escape trailer inspected by an independent RV inspector before delivery.
Letsdothis is offline   Reply With Quote
Old 09-17-2020, 07:00 PM   #5
Junior Member
 
Join Date: Aug 2020
Location: Austin, Texas
Trailer: Escape 5.0TA 2021
Posts: 2
Send a message via MSN to GeorgeATX Send a message via Yahoo to GeorgeATX
Quote:
Originally Posted by Letsdothis View Post
Just wondering; If US citizens can't cross into BC to inspect their new RV and if the new owner doesn't want to travel to Washington, has any one had their new Escape trailer inspected by an independent RV inspector before delivery.
I asked yesterday during a configuration meeting what services would be available at delivery and apparently it's a truck driver unloading it for you and that's about it. So, no predelivery inspection. I would like to see ETI develop affiliates in the US with trained authorized service staff.
GeorgeATX is offline   Reply With Quote
Old 09-17-2020, 07:55 PM   #6
Senior Member
 
gbaglo's Avatar
 
Join Date: Oct 2008
Location: North Vancouver, British Columbia
Trailer: 2009 Escape 17B - "Toad". 2020 Toyota Highlander XLE
Posts: 15,277
Quote:
Originally Posted by GeorgeATX View Post
I would like to see ETI develop affiliates in the US with trained authorized service staff.

Go for it.
How much more are you willing to pay?
__________________

__________________
What happens to the hole when the cheese is gone?
- Bertolt Brecht
gbaglo is online now   Reply With Quote
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off




» Featured Campgrounds

Reviews provided by

Disclaimer:

This website is not affiliated with or endorsed by Escape Trailer Industries or any of its affiliates. This is an independent, unofficial site.


All times are GMT -5. The time now is 06:33 PM.


Powered by vBulletin® Version 3.8.8 Beta 4
Copyright ©2000 - 2020, vBulletin Solutions, Inc.
Copyright 2012 Social Knowledge, LLC All Rights Reserved.
×