Originally Posted by Calbal
We have a 2017 21' Escape Travel Trailer with frameless thermal windows. The bathroom window is a Hehr window and has an adhesive failure: the glass is no longer adhered to the sliding mechanism that opens and closes the window...
...Escape claims they don't have the part numbers for this replacement Hehr window: frame tag number and trim number. What a bunch of crap!
Anybody have any information to share for ETI trailers that older than 2018 with this failure on Hehr windows?
We had the failure that you describe on our FIRST failed bathroom window. We noticed it on the second day while we were still camped at the Lynden KOA. Hauled it back up to ETI and they replaced it on their lunch hour!
Don't know if 19's and 21's used the same size frameless bathroom window. On our 19, but the outside dimensions of the glass are appx 17-3/16” x 15-1/4”.
I have a brand-new bathroom window that ETI sent me in 2018, to replace a delaminated window. Attached pics of stickers are on the frames. Sticker with Feb 18 is on the main window ass'y; sticker with the Jun 18 date is on the interior window frame.
Another story from the Reace-and-Tammy Era:
The second bathroom window delaminated after about a year and a half. Called ETI, they immediately sent a replacement window from their own inventory
! No questions, no cost, no RMA to send the old window back. Makes one pine for the good old days.
Just "until we get home", I'd taped the delaminated windows together with reinforced strapping tape, then covered that with black electrical tape. That was pretty invisible. I'm embarrassed to say it's been like that for three years(!?!).
So, I'm just now finally getting around to replacing the window, and making plans to get the failed window repaired as a backup. Much thanks to Centex, Rubicon and Calicia for the repair information.