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06-16-2021, 02:42 PM
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#1
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Senior Member
Join Date: Nov 2020
Location: Kenedy County, Texas
Trailer: 2019 Escape 21
Posts: 521
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The other Escape Forum
I just received an Email from ETI that they have created their own Forum. I just checked in and it is very new so not much going on but it looks as if it has some promise.
__________________
Putting a smoke detector in my chimney wasn't such a good idea.
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06-16-2021, 03:09 PM
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#2
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Senior Member
Join Date: Nov 2020
Location: Kenedy County, Texas
Trailer: 2019 Escape 21
Posts: 521
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We can ask a question direct to ETI members of the forum, or so it appears. Perhaps a direct question to Karl on the stovetop problem we have.
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Putting a smoke detector in my chimney wasn't such a good idea.
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06-16-2021, 03:45 PM
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#3
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Senior Member
Join Date: Sep 2014
Location: Ventura County, California
Trailer: 2015 Escape 17A
Posts: 2,344
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Quote:
Originally Posted by RangerMan
We can ask a question direct to ETI members of the forum, or so it appears. Perhaps a direct question to Karl on the stovetop problem we have.
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My thoughts exactly, Bo.
I just posted on their forum, asking them to respond and comment.
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06-16-2021, 04:23 PM
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#4
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Senior Member
Join Date: Feb 2009
Location: Madison area, Wisconsin
Trailer: 2016 Escape 19 Chevy 2012 Express 3500 Van
Posts: 1,734
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New forum
Do you have a link to this new forum?
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06-16-2021, 04:27 PM
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#5
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Senior Member
Join Date: Jul 2016
Location: Snohomish, Washington
Trailer: 2017 19 foot sold, 2022 21C
Posts: 649
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06-16-2021, 04:35 PM
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#6
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Senior Member
Join Date: Oct 2008
Location: North Vancouver, British Columbia
Trailer: 2009 Escape 17B 2020 Toyota Highlander XLE
Posts: 17,136
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Quote:
Originally Posted by dfandrews
My thoughts exactly, Bo.
I just posted on their forum, asking them to respond and comment.
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I don't see your post. Does that mean ETI is vetting them?
__________________
What happens to the hole when the cheese is gone?
- Bertolt Brecht
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06-16-2021, 04:48 PM
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#7
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Senior Member
Join Date: Jul 2016
Location: Snohomish, Washington
Trailer: 2017 19 foot sold, 2022 21C
Posts: 649
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Quote:
Originally Posted by gbaglo
I don't see your post. Does that mean ETI is vetting them?
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I’m following and I received an email with his question
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06-16-2021, 05:28 PM
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#8
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Site Team
Join Date: Nov 2008
Location: Portland, Oregon
Trailer: 2014 Escape 5.0 TA
Posts: 11,023
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I noticed lots of views, few posts.
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Donna D.
Ten Forward
2014 Escape 5.0TA
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06-16-2021, 05:32 PM
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#9
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Senior Member
Join Date: Nov 2020
Location: Kenedy County, Texas
Trailer: 2019 Escape 21
Posts: 521
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Not in the 'standard' forum format but I guess we'll adapt to it.
__________________
Putting a smoke detector in my chimney wasn't such a good idea.
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06-16-2021, 05:35 PM
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#10
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Site Team
Join Date: Jun 2014
Location: Canyon Lake, Texas
Trailer: 2015 19 "Past Tents", 2021 F150 Lariat 2.7L EB
Posts: 10,222
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A manufacturer run and moderated forum. What could go wrong?
They can do as they wish of course, but this was started so they can filter from the company's point of view.
__________________
"You can't buy happiness, but you can buy an RV. And that is pretty close."
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06-16-2021, 05:44 PM
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#11
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Senior Member
Join Date: Nov 2020
Location: Kenedy County, Texas
Trailer: 2019 Escape 21
Posts: 521
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Quote:
Originally Posted by rbryan4
A manufacturer run and moderated forum. What could go wrong?
They can do as they wish of course, but this was started so they can filter from the company's point of view.
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Why don't we give it a chance and see where it goes before we flame it.
__________________
Putting a smoke detector in my chimney wasn't such a good idea.
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06-16-2021, 05:45 PM
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#12
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Site Team
Join Date: Jun 2014
Location: Canyon Lake, Texas
Trailer: 2015 19 "Past Tents", 2021 F150 Lariat 2.7L EB
Posts: 10,222
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Quote:
Originally Posted by RangerMan
Why don't we give it a chance and see where it goes before we flame it.
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Fair enough, but it's natural to ask, why was it started?
__________________
"You can't buy happiness, but you can buy an RV. And that is pretty close."
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06-16-2021, 05:53 PM
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#13
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Senior Member
Join Date: Nov 2020
Location: Kenedy County, Texas
Trailer: 2019 Escape 21
Posts: 521
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Quote:
Originally Posted by rbryan4
Fair enough, but it's natural to ask, why was it started?
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Many here have been asking for something similar. Many comments asking if ETI folks read our posts here. I have seen a few comments form Karl here but very few. Perhaps this was the result of all the complaining we did.
Be interesting to watch developments for positive results. It shouldn't be long before we know if it is customer effective or company self serving. More likely , some of both.
__________________
Putting a smoke detector in my chimney wasn't such a good idea.
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06-16-2021, 06:30 PM
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#14
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Senior Member
Join Date: Jun 2020
Location: Salt Lake City, Utah
Trailer: 2021 Escape E5.0; 2021 F150 PowerBoost
Posts: 1,190
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I posted something on the new forum- seeking information. It'd be good if useful information is made available there.
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06-16-2021, 06:42 PM
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#15
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Senior Member
Join Date: Dec 2012
Location: Edmonton, Alberta
Trailer: 1979 Boler B1700
Posts: 14,935
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I asked a couple of questions in an early version of Oliver's equivalent captive forum. They were apparently embarrassing to Oliver, because they were deleted without explanation. ETI is not Oliver and it would be unreasonable to assume that they will behave the same way, but if you create a forum under your own control...
Quote:
Originally Posted by RangerMan
We can ask a question direct to ETI members of the forum, or so it appears. Perhaps a direct question to Karl on the stovetop problem we have.
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There are ETI accounts in this forum, too; they have started threads and participated in others. You can send a Private Message to them, including Karl, and it seems reasonable to me to request a response in the open forum.
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06-16-2021, 06:48 PM
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#16
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Senior Member
Join Date: Dec 2012
Location: Edmonton, Alberta
Trailer: 1979 Boler B1700
Posts: 14,935
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Quote:
Originally Posted by dfandrews
I just posted on their forum, asking them to respond and comment.
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Quote:
Originally Posted by gbaglo
I don't see your post. Does that mean ETI is vetting them?
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Here it is: Stove & Cooktops
It appears that the ETI forum admin created threads for various areas of discussion, with no content, and Don posted his question one of those.
To ETI's credit, there is a response. It is up to each reader to assess the depth of uselessness of this response, and level of lack of understanding of the issue displayed by the respondent.
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06-16-2021, 06:54 PM
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#17
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Senior Member
Join Date: Sep 2017
Location: Seattle, Washington
Trailer: 2018 17A
Posts: 149
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Quote:
Originally Posted by RangerMan
Many here have been asking for something similar. Many comments asking if ETI folks read our posts here. I have seen a few comments form Karl here but very few. Perhaps this was the result of all the complaining we did.
Be interesting to watch developments for positive results. It shouldn't be long before we know if it is customer effective or company self serving. More likely , some of both.
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Some years back when I had a small business, I was taught that businesses should value customer feedback, good or bad. When several customers complain about a problem, maybe there really IS a problem. As we learned, Reace, et al. ,listened to the input and many improvements came about, no?
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06-16-2021, 07:42 PM
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#18
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Senior Member
Join Date: Sep 2013
Location: SLO County, California
Trailer: 2014 Escape 21C 2019 Expedition
Posts: 5,210
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Quote:
Originally Posted by noblets
Some years back when I had a small business, I was taught that businesses should value customer feedback, good or bad. When several customers complain about a problem, maybe there really IS a problem. As we learned, Reace, et al. ,listened to the input and many improvements came about, no?
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You are exactly right. The difference is the Honchos @ Escape now are merely employees of KV and none are going to stick their neck out to reply to any concern without approval from KV- which has never happened to date. Kinda like in a restaurant where the owner/operator has a passion for the business vs. a chain with employees with a laser view towards profits.
__________________
"We gotta get as far away as we can!"
- Russell Casse, Independence Day
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06-16-2021, 07:54 PM
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#19
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Site Team
Join Date: Sep 2012
Location: Pacific NW, Washington
Trailer: 1964 Globetrotter
Posts: 940
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Quote:
Originally Posted by noblets
Some years back when I had a small business, I was taught that businesses should value customer feedback, good or bad. When several customers complain about a problem, maybe there really IS a problem. As we learned, Reace, et al. ,listened to the input and many improvements came about, no?
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Over the years we have encouraged ETI to post here and have provided them with advertising space (gratis) but have scrupulously maintained a neutral posting stance as we are unaffiliated with ETI. This keeps the trust level here high as posts are as members intended and not edited or controlled to manicure a good reputation.
Members here are free to explore issues and solutions to owners problems without fear that posts will be sanitised to scuttle problems. On balance it's worked well as member can help members, ETI can weigh in and Escapes are such great rigs that reputation management is not a substantial issue.
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06-16-2021, 09:41 PM
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#20
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Senior Member
Join Date: Feb 2013
Location: Santa Rosa County, Florida
Trailer: 2014 Escape 21 Tow: 2024 Toyota Tundra
Posts: 3,097
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I used to look at Apple's forum. I noticed that postings critical of the company's products would disappear after a while, especially if there was no resolution to the problem stated.
__________________
Mike Lewis
She don't lie, she don't lie, she don't lie-- propane
Photos and travelogues here: mikelewisimages.com
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