No help from the Help Desk

[hotfishtacos]

I made this request twice with the "Contact Us" option with no help offered so I am asking for moderator help. When I go into User CP and look at "Private Messages" then I can select either "In Box" or "Sent Items". Isn't "Sent Items" where private messages from me to other forum members should be listed? Mine has always shown "0 Messages" although I should have many listed. Do you understand my problem? Can you help me get it corrected? THX!!

[Rossue]

Had a similar issue last month where my sent box didn't show messages I thought I had sent.

[KarenH]

When you create a message, you have to scroll way down to the bottom to check where it says "Save a copy of this message in your Sent Items folder." It would be nice if that were the default but it isn't.

[dbailey]

Under options at the end of the "Messaging & Notification" section, there's "Save a copy of sent messages in my Sent Items folder by default". Is this turned on?

[KarenH]

Doug's solution is better and sets it as the default. I had missed that option when setting up my account.

[hotfishtacos]

Originally Posted by dbailey

Under options at the end of the "Messaging & Notification" section, there's "Save a copy of sent messages in my Sent Items folder by default". Is this turned on?

No it wasn't. Thanks! A long time ago I had my messages listed but maybe the defaults changed when this site changed ownership or was upgraded...and yes, this should be the default option. Thanks!

[gbaglo]

and where the heck is "Messaging & Notification" to be found?
I've looked through User CP and I can't find it.

[hotfishtacos]

Originally Posted by gbaglo

and where the heck is "Messaging & Notification" to be found?
I've looked through User CP and I can't find it.

..Settings and Options / Edit Options /

[gbaglo]

Thanks. Found it and it was checked.

[Donna D.]

The reason it's not a default is due to the limitation of the number of messages. It doesn't take long for Inbox/Sent to completely plug up and you'd no longer be able to receive messages.

IMHO there are few messages that I respond to that are important enough to keep both sides of the conversation. I'd prefer choosing those that I do care to track. YMMV

[Brian B-P]

I found that using the Sent folder is awkward, because it separates what I send from the responses that I receive. My solution is to uncheck the "keep a copy in Sent" option, and include myself (in the BCC line) of messages I send. That way, I have everything and it is all together. Different approaches work for different people.