We are brand new escape owners as of yesterday. The seller gave us a package that contained parts that need to be installed on our escape Despite good intentions, the previous ordered the parts but never got around to having it done. Not all of the info is in the recall letter.....only the parts. Could I please have some direction regarding how to get reimbursement to the repair person who fixes the problem? Thank you.
While there is lots of information in the forum, I strongly suggest just calling Escape Trailer Industries. Also, there may have been two frame reinforcement programs which apply to this trailer - one to reinforce the front corner joints and one to reinforce the front of the main frame rails - so you should make sure that if both apply then both are or have been done.