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Old 03-26-2020, 12:43 PM   #1
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New 19' water heater won't stay lit

Any suggestions. New 19'. Suburban wh SW6DE lights off, shuts off after 5 mins, won't reignite until it sits for 15 mins with gas off. Fires up again, maybe. Quits again after 5mins if it does, and so on. Tried a myriad of remedies. no luck. Escape says to call Suburban. Ideas.?
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Old 03-26-2020, 12:48 PM   #2
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Appliances are covered by their own warranties. I would call Suburban as ETI said and I wouldn't tinker in any way that could void the warranty.
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Old 03-26-2020, 12:56 PM   #3
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Originally Posted by gbaglo View Post
Appliances are covered by their own warranties. I would call Suburban as ETI said and I wouldn't tinker in any way that could void the warranty.
Yep. Wouldn't tinker even if I thought I knew how. Thought maybe someone out there has had the same issue with the new Suburban. We're in lockdown so good time to troubleshoot from home.
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Old 03-26-2020, 09:17 PM   #4
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Originally Posted by travelinmojo View Post
Any suggestions. New 19'. Suburban wh SW6DE lights off, shuts off after 5 mins, won't reignite until it sits for 15 mins with gas off. Fires up again, maybe. Quits again after 5mins if it does, and so on. Tried a myriad of remedies. no luck. Escape says to call Suburban. Ideas.?
Allow me to ask what is probably a dumb question. Is there any way that 5 minutes is enough time to bring the water temp up to setting and therefore shuts itself off? After 15 minutes the water temp drops enough to allow it fire up again and the cycle repeats? I don't have my trailer yet and have zero experience with trailer water heaters so I get a pass if this is a dumb question.
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Old 03-26-2020, 10:39 PM   #5
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Allow me to ask what is probably a dumb question. Is there any way that 5 minutes is enough time to bring the water temp up to setting and therefore shuts itself off? After 15 minutes the water temp drops enough to allow it fire up again and the cycle repeats? I don't have my trailer yet and have zero experience with trailer water heaters so I get a pass if this is a dumb question.
Nope. It's a six-gallon tank. The water heater will shut off after the water temp rises but five minutes isn't long enough. I have the gas/electric version. The 120 doesn't work either. The tap water doesn't even get warm. I give up. I've been dealing with RV water heaters for 20 years and this problem is a first. Suburban can deal with it after tomorrow. aaaargh.
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Old 03-27-2020, 07:08 AM   #6
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My guess is a bad control board...since you are under warranty let a dealer figure it out but here are the links anyhow.
https://www.amazon.com/Suburban-5208.../dp/B003G9J4RC

The universal Dinosaur Electronics board works too and is likely better made:
https://www.amazon.com/Dinosaur-Elec...0002MG2IK?th=1
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Old 03-27-2020, 07:43 AM   #7
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Try this . Open the outside water heater door and than see if it stays running. I had to do that with mine. No one could fix it. Suburban was no help what so ever. Didn’t even want to give me the time of day.
Between the RV Doctor in Tucson and camping world in Syracuse I got 300 dollars into it and no fix.
Finally I drilled a 5/8 in hole in the water heater door at flame level and has worked fine since. I know it’s a crazy story,but has worked for over a year now.
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